Recovering Your Xbox 360 Downloaded Content After Console Repair/Refurbishment
April 21, 2008 42 Comments
I have personally experienced the Red Ring of Death too many times to count. Not once, not twice, not a paltry three times but instead somewhere in the vicinity of four or five separate nightmarish episodes. You know once you have lost count of how many times your Xbox 360 has died, it simply isn’t good. Over the numerous deaths of my consoles I have lost various purchased downloaded content. A handful of my Arcade games are only accessible when I am signed into Live and others I lost full access to and instead only have the trial versions now. My story is not a new one. Chances are the same thing has either happened to you or someone you know.
On a recent trip of scouring Xbox.com’s support issues (what else did you think I did in my spare time?), I came across a new page. Reading the title, Important Information About Your Downloaded Content After Console Repair/Refurbishment, was enough to make my heart skip a beat. Was I finally going to get back the Arcade games that I lost? While I had made a few calls when I initially realized I lost the content, dealing with the frustration of their phone support made me write the Arcade games off as a loss rather than continuing to deal with them. When I saw they were now offering a solution that didn’t involve needing to speak with someone that had no idea what they were talking about, I was quite overjoyed.
I took my laptop downstairs so I could read the instructions and do them step by step. From Xbox.com :
Notice to customers who have had their Xbox 360 consoles serviced by Microsoft: If you previously downloaded content from Xbox LIVE Marketplace prior to your console service, you need to connect to Xbox LIVE to restore the licenses for that content on this console. If you don’t, you’ll only be able to use that content when signed in to Xbox LIVE with the profile that originally downloaded the content.
To restore your licenses:
1. Attach your hard drive or memory unit.
2. Turn on the console.
3. Sign in to Xbox LIVE with the gamer profile that originally downloaded the content.
4. Go to Xbox LIVE Marketplace and select Account Management, Download History.
5. Select an item and then select Download Again.
6. Repeat step 5 for each item in your download history.
After you download your content again, anyone on this console can use it, whether you’re signed in to Xbox LIVE or not.
License restoration will only work on the console as returned to you by Microsoft’s service center.
First I located all of the Arcade titles in my download history that I couldn’t access offline. Much to my amazement, I successfully redownloaded them and everything seemed to be in working fashion. Next up were the Arcade games I had purchased but had somehow gotten downgraded to trial versions during the repair process. To my surprise they were nowhere to be found. No download history of them whatsoever. Despite the fact that I have only had one gamertag since the Xbox 360 was released, despite the fact that all my downloaded content is centrally located on a single hard drive, and despite the fact that I have achievements unlocked for all of those games reflected in my gamerscore, the download history for them is noticeably absent. Yes, I am disappointed. Yes, I am bitter all over again. No, I will not be calling support. It wasn’t worth the time and frustration last time I had to deal with them concerning this issue, and it certainly isn’t worth the time and frustration now either.
If you lost downloaded content after getting your Xbox 360 repaired, give their instructions a try. Perhaps you will see more success than I did. You can hope, right?