Bungie Unscrews Previously Screwed Gamer « Hawty McBloggy Invites You to Play

Bungie Unscrews Previously Screwed Gamer

March 7, 2008

nathaniel's custom xbox 360 Exactly one week ago today I told the story of Nathaniel. Nathaniel had an Xbox 360 upon which he collected signatures and custom artwork from notable members of the gaming community. When the console broke, he called Xbox support and explained the situation. The phone representative assured him the artwork and signatures would be safe and sound during the repair process so Nathaniel hesitantly sent it on its way. When the console was returned to him, the case was clean. No artwork by Luke McKay, no Bungie signatures, no funny lines written by the Rooster Teeth Productions staff. Everything was gone. Because of the communication error between Microsoft’s phone support and their repair center, Nathaniel suffered a very tangible loss. People have speculated whether the case was “cleaned” or switched out. Perhaps Microsoft will uncover the truth during their investigation, perhaps not. The answer probably lies in one single employee and that employee only.

The same day the article was posted, I received two emails from Bungie employees (one from Lukems, the other from Frankie) expressing the desire to help fix the situation. Despite the fact that Bungie had absolutely nothing to do with what happened, they wanted to help make things right with Nathaniel. A large box packed full of Halo swag arrived on Nathaniel’s doorstep yesterday afternoon. It took Bungie six days total to gather numerous goodies, pack them up, ship it off, and have it arrive at his house. The quickness in which they responded is absolutely astounding. Bungie goes above and beyond with their fans each and every day, but this time they truly outdid themselves.

Included in the Halo swag bag were :

Legendary Edition Helmet signed by most–if not all–of the studio staff
Halo 3 Soundtrack (two disc) signed by Marty O’Donnel (with “DO NOT ERASE!” written under his name)
Bungie Jacket
Bungie T-Shirt
Halo 3 Messenger Bag
Two Halo 3 Limited Edition Wireless Controllers (one covenant, one human)
Halo 3 Faceplate and Skins for Xbox 360
Four McFarlane Action Figures (MC, EVA Spartan, Brute Chieftan, Jackal Sniper)
Halo Actionclix Preview pack (Target exclusive sticker on the front)
Halo Actionclix Game Pack 4
Halo 3 Wall Graffix
Halo 3: Ghosts of Onyx Novel
Halo Graphic Novel
Halo 3 Wristband
Halo 3 Hackeysack

Nathaniel’s personal statement :

When I sent the information for this story off to bs angel, I had no idea how fast it would spread and how far it would reach. The amount of support from the gaming community as a whole has been extraordinary. As with virtually every hot story that hits the web, this story has been heavily debated almost everywhere it has appeared–from questions of validity to who should take the blame and much more. However, in reading peoples’ comments on the matter, I have found that the response has been overwhelmingly positive.

In cases like these, it is easy to question the motives of the party breaking the story. Sadly, we seem to live in a day and age where unscrupulous individuals are constantly looking for handouts from others. On the issue of my motives, I wish to be very clear. Although I was admittedly upset when I realized what had happened to my console after taking measures to protect it, I did not release this story for the purpose of exacting revenge on Microsoft. I have no intention of taking legal action–and I am quite alarmed at the number of people that have suggested I do so. I am not demanding that heads roll for this, and I never requested any sort of compensation. My goals for this story were simple: I wished to get the word out to the gaming community about situations like these and to make Microsoft aware of potential and/or actual issues with their service process(es). At this time, I feel that significant progress has been made to both ends, and I continue to await more information from Microsoft staff. It is my ultimate goal and sincere hope that we can find a way to prevent something like this from ever occurring again.

I would like to take the opportunity to throw out a few quick thank-yous.

To bs angel: Thank you for continuing to take such an active interest in my story. I greatly appreciate that you’ve not only taken the time to publish this but also have been willing to put forth the extra effort to alert me to and assist me in dealing with any pressing issues in the aftermath of this story’s release.

To my friends, of both the Internet and the real world: Thank you for your ongoing support, both in dealing with this story and with the challenges of everyday life. You guys are awesome.

And finally, to the staff of Bungie Studios:

I cannot thank you enough for the outpouring of support that you have lavished upon me in the aftermath of the release of my story. Long have I known of your dedication to your fans and community, but I find this single act of kindness mind boggling. Apart from the fact that a few of you had signatures adorning my console, you had no involvement in what occurred. As such, you have far surpassed any response I could have anticipated. I don’t think I could ever repay you for this.

Thank you all for what you have done for me. I wish each and every one of you continued success in your future endeavors.

P.S. Marty, I love the soundtrack, and I promise you that I will do as you’ve requested and not erase any of it.

Unfortunately there is not much of a Microsoft update at this time. John Porcaro (a marketing manager at Microsoft) contacted Nathaniel last Friday after Nathaniel’s previous attempts at correspondence went unanswered and had this to say, “We’re gamers ourselves, and we’re all pretty shocked that something like this happened… Apparently the consoles go through a wash-down process before they’re shipped back. You would think that someone would see the case and realize that it would be best to leave it be.” While they are working on rectifying the situation, Nathaniel has not heard back from them minus a few emails from M3 Sweat (Chief of Staff of the Windows Core Operating System Division) requesting more information (serial numbers before and after shipping, call reference number, and whether or not there has been any other response than the phone call last Friday). Microsoft’s closing sentiments were, “We’re really sorry this happened. There’s no way to replace what you had exactly, but we’re going to try to get you something similar, if not even more awesome.” Hopefully they will provide him with an update soon as a lack of communication is what caused this error to occur in the first place. I remain hopeful that they will get to the bottom of this and perhaps work to make some changes to improve overall customer satisfaction in regards to communication between their phone support, their repair center, and Microsoft themselves.

*If you are thinking about making up a fake story in an attempt to score some free swag, don’t do it. Nathaniel had numerous people to back up his story, from personal mutual friends to people who actually signed his box to Xbox MVPs he knows in real life. He also saved all of his correspondence with Microsoft and reference numbers from the phone calls. His story could be verified. If you make one up, yours cannot and you will not get away with it. So don’t try.

Entry Filed under: Halo Heaven, Original Must Reads, Video Games, Xbox. .

653 Comments Add your own

1. Ragingterror | March 7, 2008 at 12:14 pm

I <3 Bungie
2. germboy | March 7, 2008 at 12:25 pm

yeah, but did they give him recon? j/k
bungie rocks. i’ve never seen a company so in touch with their fan-base before. very very cool.
3. Gil | March 7, 2008 at 12:27 pm

Double that Ragingterror! That’s way above and beyond anything that I could have even imagined. I guess there are good people out there and not just greedy corporations.
4. Tyrone Hawk | March 7, 2008 at 12:28 pm

Hurrah for hte good guys!!! WOOT!!!

And dor those around there blaming Nathaniel and putting so many doubts on the issue, remeber: it’s so easy to fall on excuses until you’re the one living the problem.

Great kiss to you, Angel!!!
5. Frankie | March 7, 2008 at 12:37 pm

Let’s be fair to MS here, John Porcaro and Major Nelson ARE in fact taking care of this kid and we doing so before this blew up. It just takes time.
6. TheKilla88 | March 7, 2008 at 12:39 pm

Wow! Bungie is now better (in the eyes of the gaming community) than ever before. Thats some pretty amazing stuff. Now if only I could read the autographs on the helmet…
7. the light show | March 7, 2008 at 12:50 pm

i am in awe… that’s just about the best thing that bungie could do short of giving him the key to bungie studios. i don’t know how they do it…. make the best trilogy in gaming history and be so wicked sweet to their fans… its freakin awesome!!!!
8. CrazyKinux | March 7, 2008 at 12:51 pm

…and that is why folks, Bungie is parting ways with the Redmond behemoth. They are worlds apart when it comes to community.

Congrats to Bungie for making for a mistake which isn’t their’s!

By such an act, you rise farther then I thought possible.

CrazyKinux
http://www.crazykinux.com/
9. Stuicide | March 7, 2008 at 1:00 pm

Many props to Bungie for the awesome schwag.

Also, to the deserving gamer who is a good person. Karma rocks.
10. -S- | March 7, 2008 at 1:13 pm

Most excellent. Although it’s still sad that the poor guy can’t get the artwork and original sigs back, now he has something new to collect sigs on - and with a good head start too.

And Angel took the words out of my mouth - even though I’ve met up with a lot of sad, heartless people, I don’t think anyone would be stupid enough to try and make up a sob story/copy this story or whatever just to get free Bungie swag.

Halo is the best game series I’ve ever played, and Bungie is the best gaming company ever - ALWAYS listening/reacting to the call of the community.
So…while we’re on the subject… Bring back midship?
11. AJ | March 7, 2008 at 1:19 pm

I’m glad to see that Nathaniel received an excellent resolution to this. I was the one who submitted the story to the consumerist as a tip. I’m sure they will be glad to post this wonderful follow up as well.
12. Alekat | March 7, 2008 at 1:36 pm

I think the last time I hearted Bungie so much was when I loaded up the Halo 3 beta and saw “Love, Bungie”
13. Laird | March 7, 2008 at 1:40 pm

Right on, bungie… is there anything you cant do?
14. Arbiter419 | March 7, 2008 at 1:51 pm

Wow.

Bungie, you guys really are incredible. I’ve never heard of anything of this magnitude done for a fan. You guys are truly amazing.

And bs angel, you’re amazing as well. Great job.

Arbiter419
15. Quantifier | March 7, 2008 at 1:52 pm

Just more confirmation why we all love Bungie so much.

<3
16. Bungie Rights a Wrong By &hellip | March 7, 2008 at 2:12 pm

[...] Via Hawty McBloggy [...]
17. Monte | March 7, 2008 at 2:15 pm

great job bungie. Way to take care of the gamers.
18. ResilientMonkey | March 7, 2008 at 2:35 pm

Simply wow. BUNGIE (and Microsoft) have proven beyond shadow of a doubt that people still care. Such a quick response from BUNGIE is amazing. Though the reponse at Microsoft is slower, from the sounds of his communication it is still in the works. Microsoft is a big company after all, things take time.

However the part that amazes me the most is Nathanial’s humility and sincereity. He didn’t ask for a thing. He simply was looking out for others. Without a doubt one the few things that makes me proud to be a gamer.

And last but not least, Hawty McBloggy (BS Angel), for being the wonderful caring person she is. A pillar in our community.
19. BBJynne | March 7, 2008 at 2:52 pm

this just makes me admire bungie even more
20. Strider1115 | March 7, 2008 at 2:55 pm

Whoa, good stuff! Bungie does it again.
21. ZZoMBiE13 | March 7, 2008 at 3:00 pm

You know, it’s things like this that keep the Bungie and the Halo community going strong after so many years. It’s clear now more than ever that the Bungie name holds a place of greatness among the gaming crowd and for good reason.
22. Erased Xbox Guy Gets Swag&hellip | March 7, 2008 at 3:05 pm

[...] out like a bandit with a surprise goody pack from Bungie themselves. The saga continues over at Hawty’s Blog with some pics and details. Now I want to make sure it’s clear that my post about the issue [...]
23. Tortacular | March 7, 2008 at 3:14 pm

Bungie is filled with winsauce.
24. Valentine | March 7, 2008 at 3:54 pm

That’s pretty awesome of Bungie to go out of their way like this for a fan. I applaud you Bungie
25. Bungie verwend ongelukkig&hellip | March 7, 2008 at 3:56 pm

[...] van kan leren. Nathanial’s persoonlijke bedanking en nog meer screens van de goodies kan je hier [...]
26. TTL Nodak | March 7, 2008 at 4:29 pm

Bungie is awesome.

Nathaniel is a nice guy who doesn’t finish last here.

Bungie is awesome.
27. SidearmS | March 7, 2008 at 4:42 pm

What? No Luke Smith signed SWEATER?

AAARRRRRRGGGGGGGHHHHHH!!!

I kid, I kid…

Nice hookup for the guy, Bungie. If you didn’t know he liked Halo before, you sure do now…

As for MS side, nice of John to handle this hands on. And yes, you know MS is working on something. E had his signature on it for crying out loud. So Nathaniel - Undertow, Frogger, Joust, and Time Pilot ARE ON THE WAY!

Again, I kid, I kid…

Good vibes all around on this one.

XBox 360 - I don’t think he will be taking any of THAT around to sign.
28. PreGameLobby - You think &hellip | March 7, 2008 at 4:46 pm

[...] Halo 3 Hackeysack John Porcaro of Gamerscore Blog had this to say: �We�re gamers ourselves, and we�re all pretty shocked that something like this happened� Apparently the consoles go through a wash-down process before they�re shipped back. You would think that someone would see the case and realize that it would be best to leave it be.� Nathaniel, the dude who had his shit erased, is communicating with MS still about the mishap. Read the full deal here. [...]
29. HIPPOSLUG | March 7, 2008 at 4:56 pm

A frog in my throat, and a tear in my eye, I see that there really is hope in this messed up world, where it seems wrong and right / good and bad have been so terribly confused. It would be a massive boon to society as a whole, if somehow most of the corporate world would follow Bungie’s lead. They seem to always give back that huge amount of extra. Bungie. ya you know who you are, and so do we, Achievement Unlocked - World Domination.
30. SpaceGhost2K | March 7, 2008 at 4:58 pm

If Misters Porcaro and Hyrb say they’re working on something, you have a right to stay excited. To the person above who said Bungie and MS are worlds apart in customer consideration, I respectfully disagree.
31. Una desgracia se transfor&hellip | March 7, 2008 at 5:11 pm

[...] Fuente: Destructoid vía Hawty McBloggy [...]
32. Anthony | March 7, 2008 at 5:52 pm

AWESOME!!! Great story with a happy ending. Corporations take heed…this is how you do it.
33. Screwed Over Xbox Gamer G&hellip | March 7, 2008 at 5:59 pm

[...] Bungie Unscrews Previously Screwed Gamer [Hawty McBloggy] [...]
34. AusQB | March 7, 2008 at 6:39 pm

That’s what I’m talking about. Great job Bungie.
35. discopete | March 7, 2008 at 6:55 pm

what no recon? lol just kidding Bungie, you guys really helped make up for it
36. Beaverb | March 7, 2008 at 7:08 pm

Good Job Bungie.
Handled like a company that appreciates its customers.
37. Kiddo | March 7, 2008 at 7:13 pm

Glad to see some results in this!!!! The Bungie staff is awesome!
38. NsU Soldier | March 7, 2008 at 7:14 pm

Wow, go Bungie!
39. Rebelphoenix | March 7, 2008 at 7:18 pm

I may not like Halo but my hat is off to Bungie on this one. Gotta love it when companies support their fans.
40. Not a bad consolation pri&hellip | March 7, 2008 at 7:21 pm

[...] prize at all. It’s things like this that give me renewed faith in humankind and generosity. Bungie Unscrews Previously Screwed Gamer � Hawty McBloggy Invites You to Play What a nice company. [...]
41. DAL | March 7, 2008 at 7:37 pm

Class all the way.
It’s little gestures like this that make a good business truly great.
42. Hawke | March 7, 2008 at 7:37 pm

Way to go Bungie!!!! VERY classy thing to do…. You don’t normally hear about this type of stuff…
43. GordonCaladan | March 7, 2008 at 8:23 pm

rly happy for u dude there is justice. bungie rock on!
44. SmilingAssasin | March 7, 2008 at 8:33 pm

I sometimes wonder why I ever even read forums and comments.

I finally have a reason to read. Great story!

Thanx Angel and Thanx Bungie!!!
45. el moco | March 7, 2008 at 8:36 pm

holy shit, that is awesome. bungie’s dedication to it’s fans is unmatched.
46. daalny | March 7, 2008 at 8:43 pm

Bungie knows how to take care of its fans/customers that is customer service.
47. PCDAD Allen Gibbs | March 7, 2008 at 8:53 pm

I don’t care who you are that’s cool right there. There is meeting expectations, but nothing was expected. Way to go Bungie.
48. Snipedout99 | March 7, 2008 at 8:57 pm

Bungie definatley scored some respect points in my book. i wont even think twice about buying your games anymore
49. Skippy | March 7, 2008 at 9:00 pm

Auction it off for Child’s Play!
50. Gerard | March 7, 2008 at 9:13 pm

This is a very easy gesture for Bungie to make. They’ve got tons of this stuff slouching about in the marketing department [although the signed helmet is as sweet a kiss of reconciliation as you could hope for].

It bespeaks the kind of care for the customer that makes the difference between a good outfit and the out-of-this-world ones. It’s also saying a great deal about the care with which these people create their products and what that will result in as far as user experience goes.

Bungie is carving themselves out a really big shrine in the online gaming lore. What they did, although kind, is not as important as the underlying, unstated, message to everyone: “be this kind of awesome at what you do. It makes a difference in somebody’s life.”

Bungie: you’ve absolutely got the Right Stuff. Deep respect!
51. cloeigrrl | March 7, 2008 at 9:40 pm

I’m not a gamer personally but my husband works in the industry and therefore I tend to read gaming community stuff just to get insight into his world.

I read the article last week and was beyond shocked/horrified at what had happened. So reading this update has put quite the smile on my face just for mere human act of going above and beyond.

It will be interesting to see if MS does anything else. My personal opinion is that he won’t see/hear anything from them but who knows.
52. Guyunderskippy | March 7, 2008 at 9:53 pm

I absolutely despise Halo.. but that is a really, really awesome gesture from Bungie studios. Glad you were able to get semi-reimbursed.
53. Bibbler | March 7, 2008 at 10:02 pm

Thanks for putting the bounce back in my Wallace and Grommet syndication.
54. Ocean | March 7, 2008 at 10:21 pm

Wow. Hoorah! Bungie definitely showed companies the world over the way to do business. Bravo Bungie! This charitable and kind act shows an incredible amount of respect and selflessness on your companies part. It will definitely effect my buying decisions in the future. You have a new fan!
Keep it up!
55. Patrick | March 7, 2008 at 10:24 pm

Bungie is amazing.
56. CollegeStudent | March 7, 2008 at 10:41 pm

Bungie, I am highly impressed with your pure passion and support for your fans. From a gamer to another, thanks!
57. Tomas | March 7, 2008 at 11:20 pm

This is great. I’m not much of a gamer anymore but I have always been a fan of Bungie. The day I found out that Microsoft was going to be in on the Halo action (which I’d been anticipating since it’s inception in Marathon days gone by) is the day I cut my gaming by about 95%. I didn’t have faith in much but this restores it!
58. Ron Mexico | March 7, 2008 at 11:37 pm

Forget Bungie, how do I get compensation from bs angel…. she’s a hottie
59. HotSoup | March 7, 2008 at 11:38 pm

Woots to Microsoft’s puppet company. Lets see what Microsoft itself does in response to this.
60. mendicantbias00 | March 7, 2008 at 11:42 pm

There is really nothing to say that hasnt already been said. But…

To bs angel, I commend you for the swiftness with which you brought the story to mass attention. I sincerely believe that you are a pillar of the gaming community and that this situation would not have gotten the attention it deserves without your help. =)

To Bungie, you are without a doubt one of the most respected developers/publishers in the gaming industry and you have no doubt cemented that fact by going above and beyond what anyone would have expected. Bungie Rules!

To Nathaniel, I am glad that the situation has been rectified for you. I sincerely hope that what has happened to you does not happen to anyone else.

-AJ
61. Morpheus | March 8, 2008 at 12:30 am

Damn. I need to get screwed over!!

haha, no… j/k.

I’m happy for you, Nate. That’s some serious schwag.

And the AllMarty’s right, don’t erase that!!

Also, wonderful job, Bungie.

Now, if you could only fix spawns and melee…

lol
62. Morpheus | March 8, 2008 at 12:39 am

I forgot! Luke, send him a steak!!

XD

We love you Bungie.
63. Daniel | March 8, 2008 at 12:48 am

I met the Bungee crew back in the day, On Halsted street upstairs from the climbing gym. before they got really famous, They were seriously cool then, they’re only an order of magnitude cooler now!

Bungee, you folks ROCK.
64. Gavin | March 8, 2008 at 1:06 am

I too love Bungie and their games, especially the Myth series. WW2 recon was likely my favorite, though nothing beats ‘If I had a Trow’ 3 v 3. Ahh, I long for those days, I ain’t kidding.
65. amadtaz | March 8, 2008 at 1:26 am

Wow.

I told this story to my friends at work and people who think Wi-Fi is a type of sterio. And everyone thought Nate would be SOL. And I don’t play Halo that often and when I played Halo 3 I killed myself about a dozen times when I hit the Y button.

But this story just shows that normal people work for big companies too, and when heartbreaking things happen, there are plenty of people willing to make things right. I want to buy an Xbox and Halo right now just so I can play with such a tight-nit crew.

This is truly amazing!
(P.S. Where’s Oni 2?)
66. M | March 8, 2008 at 1:38 am

Is that all they gave you? Man you got ripped off
67. Kuraudo | March 8, 2008 at 1:38 am

I’m no huge xbox fan, but a huge ps3 fanboy.
In my opinion after reading the first story I was shocked what M$ did to him, but then this story had a marvelous ending!
Bungie what a bunch of great guys! WOW
I’m deeply moved by the Bungie team for unscrewing an unhappy Xbox owner Looks like some great gear! Even for a non fan like me I can truly appreciate this good deed, and good fan merch!
68. Josh | March 8, 2008 at 1:39 am

I am not a fan of either halo or Xbox. However, Bungie is one of the most standup developers out there. I have huge respect for those guys.
69. xp194 | March 8, 2008 at 1:42 am

Wow… I knew Bungie paid attention to the community… but this is a whole ‘nother level…

I henceforth declare the guys at Bungie the most awesome guys on Earth!
70. architectnid | March 8, 2008 at 2:05 am

Um…ditto everything here. Bungie is a model for others to admire and emulate.
71. Sparks | March 8, 2008 at 2:13 am

It’ll be interesting to see what MS does. Afterall, not too long ago they flew some yokel out to Redmon all because he got a Zune tattoo.

They can’t let some little game studio one-up them either, not in something this publicized.
72. rebmastu | March 8, 2008 at 2:21 am

Oh damn. That’s so sweet. ;_;
73. gus | March 8, 2008 at 2:42 am

He got some cheese for his whine.
74. munky | March 8, 2008 at 2:55 am

Oh come on…lets be realistc here! Yea Bungee are wonderful they have done this for all you intense gamers out there but think about the reality of this for Bungee.

Who actioned this to happen? CEO? Developers? The cleaner? No it was the marketing/PR department who have come up trumps. Fair play to them though but for all you who think Bungee are just wonderful just step back and take a look at it. I dont doubt their games arent good at all but its a huge PR stunt for them which seems to have worked
75. Wolf26pack | March 8, 2008 at 3:08 am

When I first read this story I really didn’t want to comment on it. Although it is very believeable that Microsoft would do such a thing as they really do more wrong then good at least IMO. I think that It is AWESOME that Bungie went and took it upon themselves to compensate for Microsofts Mistake. Those are some very Nice items he received. I hope like him that Microsoft Works on stepping up on there Customer Service and finally gets back on track.
76. Richard | March 8, 2008 at 3:32 am

I hope that other places that do warranty refurbs learn from this. I had an autograph on a cellphone lost when I sent it in for service and they swapped it out for a “clean” casing. Manufactures need to know that people do this to make these belongings theirs, and adapt their processes to allow for this to never happen again.

Its all well and good cleaning a dirty console, but I have to wonder what was (or was not) going thru the minds of the person that cleaned that one down.
77. Cobra16 | March 8, 2008 at 4:16 am

i knew there was a reason i liked bungie!
78. Solidus | March 8, 2008 at 4:41 am

Wow. Awesome. I never knew how cool bungie were. Because of this act alone I will be preaching their name and looking out for their games…Theres very few companies out there like this and im all in favour of supporting their products.

Bungie we love you
79. Jeff M | March 8, 2008 at 5:30 am

Back when I used to live in Chicago, Bungie produced a box set of the Marathon series. Somehow its shipment to me got messed up, and so the customer relations director drove up to my house from downtown Chicago to the far suburbs (and hour each way, most likely, especially in traffic) to hand-deliver it to me.

Matt, the customer service director, is now at Wideload Games with some other Bungie staffers. When Halo 2 shipped, it seemed to mark Bungie’s entry into the “Majors” of game development in a permanent way, and so I emailed him to say, “Hey, remember when…?” He did remember, and said, “There were a few times Bungie bent over backwards for a fan, but that was probably the biggest effort in terms of actual miles traveled. It was a lot of fun though. We got to brighten someone’s day and assuage our guilt over the botched shipment of your game. Plus we stopped at the beach on the way back.”

Glad to see that some things never change!
80. RedCells Blog » Red&hellip | March 8, 2008 at 6:09 am

[...] about are below Clan Arena Art Work Call Of Duty MMO? Rough Times For PC Gamers SSB Brawl Review Microsoft repair center rapes one of a kind Xbox 360 Battle Field Heroes Lee’s New Wii/Brawl Clan And Duh Duh DAAAAAA RedCell Boot Camp Start [...]
81. Henry | March 8, 2008 at 6:14 am

That’s a great company taking care of their fan base….HEAR THAT KONAMI !!!!!!!!!!!!!!!!!!!!!!!!!!!!
82. Wolfgame | March 8, 2008 at 6:17 am

That’s pretty awesome of them. A friend of mine had a similar thing happen to him when TekServe in NYC decided to wipe Woz’s autograph from the back of his ibook. That’s life I guess.
83. meneame.net&hellip | March 8, 2008 at 7:56 am

Bungie rectifica error de M$ [EN]

Relacionada con meneame.net/story/xbox-fue-coleccion-hasta-regreso-servicio-tecnico , Bungie al enterarse de la pasada que le hicieron al gamer con una XBOX360 de colección, le mandaron como compensación un paquete completo de merchandise, incluyendo…
84. dude100 | March 8, 2008 at 8:18 am

That’s really great of them guys over at Bungie. I think the signed helmet of course is the best thing. I’ll bet they have a whole closet of that stuff at their offices.
85. Rekkart | March 8, 2008 at 8:19 am

Props to Bungie. They know how to rectify a situation.. one that wasn’t even their fault! And all in a timely manner. Meanwhile Microsoft is moving at a snails pace, showing that it is tough to get a behemoth in motion.
86. The screwed get unscrewed&hellip | March 8, 2008 at 8:22 am

[...] [Via Hawtymcbloggy] [...]
87. HostBarracks.com | March 8, 2008 at 8:27 am

I’m sure what I’d like to say has been said in better words. Class act Bungie.

In a world without heroes, here’s showing there is hope out there.

Halo and Bungie FOREVER!
88. Gotta love Bungie - Gamer&hellip | March 8, 2008 at 8:42 am

[...] has taken a huge step by sending him swag when they had nothing to do with it. Here is the article; Bungie Unscrews Previously Screwed Gamer � Hawty McBloggy Invites You to Play (it also links to the original). __________________ Xbox Live Community Game Night Coming Soon. [...]
89. Adam | March 8, 2008 at 8:42 am

This is PR that money can’t buy.
90. Shaun555 | March 8, 2008 at 8:43 am

Bungie is the most EPIC Video game company ON THE PLANET!!
91. PaperThinWalls | March 8, 2008 at 8:47 am

See this why Bungie is one of the greatest developers out there. They really care about their fans.
92. Masterofgrunts | March 8, 2008 at 8:50 am

After seeing this display of help from Bungie im glad they split from microsoft, Microsoft would have never allowed them to send him so much cool stuff for free.
93. Depredation | March 8, 2008 at 8:52 am

Wow! I’ve only played 1 of Bungie’s games, was not very interested in them but WOW there’s never a gaming company so willing!
94. Yarp | March 8, 2008 at 8:54 am

I’m not a fan of Halo, but I gotta say, that was a class act.
95. Bungie comes Through - Ha&hellip | March 8, 2008 at 8:55 am

[...] Bungie comes Through Bungie had nothing to do with the problem but came through anyway. "Nathaniel had an Xbox 360 upon which he collected signatures and custom artwork from notable members of the gaming community. When the console broke, he called Xbox support and explained the situation. The phone representative assured him the artwork and signatures would be safe and sound during the repair process so Nathaniel hesitantly sent it on its way. When the console was returned to him, the case was clean. No artwork by Luke McKay, no Bungie signatures, no funny lines written by the Rooster Teeth Productions staff. Everything was gone. Because of the communication error between Microsoft�s phone support and their repair center, Nathaniel suffered a very tangible loss. People have speculated whether the case was �cleaned� or switched out. Perhaps Microsoft will uncover the truth during their investigation, perhaps not. The answer probably lies in one single employee and that employee only." Read what Bungie did. Bungie Unscrews Previously Screwed Gamer � Hawty McBloggy Invites You to Play [...]
96. brian | March 8, 2008 at 8:58 am

All this because of Microsoft screwing off some devoted gamer!!! Brilliant. This is how you do customer retention

Big Co. Take Note Please. A test will come soon…
97. LostDog | March 8, 2008 at 9:00 am

All this time and not one “Frog blast the vent core.”

A discussion of Bungie is not complete without one.

//if you don’t know what I’m talking about, then get off my lawn you damn kid.
98. babs | March 8, 2008 at 9:01 am

Jesus christ, this is making me mist up. Nice one, Bungie.
99. ./fight | March 8, 2008 at 9:09 am

Its good to know that there are still companies that have humans running them. Its funny how some folks are called, or claim to be a Philanthropist, yet they cannot take care of their own customers. Especially after they are the ones responsible for the problem..
All that money and power, and no common sense. .. Whoah! DEJA VU…

Cheers to Bungie..
100. Thomas Able | March 8, 2008 at 9:11 am

Who would make this up? Just the thought of that makes me sick. I’m glad that Nathaniel got something back for the stupidity of the console washers, even though Bungie Studios cannot restore Nathaniel’s memories, they are quite cool to help making more [memories].

Now only if I could get Jabil Circuit to honor my Service Contract. I hate those people.
101. This just sucks. - Gamers&hellip | March 8, 2008 at 9:15 am

[...] ending Bungie Unscrews Previously Screwed Gamer Hawty McBloggy Invites You to Play [...]
102. JT | March 8, 2008 at 9:20 am

Well said, Masterofgrunts. Bill Gates would have asked the guy for about $200, probably.
103. J | March 8, 2008 at 9:25 am

Good for Bungie! F- Microsoft!
104. OGsmokeTICAL | March 8, 2008 at 9:28 am

Bungie you rock. What a way to take care of a gamer in need,
105. Bungie wynagradza gracza &hellip | March 8, 2008 at 9:30 am

[...] i fot.: howtymcbloggy Galeria: Zestaw Halo dla pokrzywdzonego gracza « [...]
106. john | March 8, 2008 at 9:34 am

Good job Bungie.
107. T Shane | March 8, 2008 at 9:49 am

If I were a gamer, I’d buy Bungie!

Nice story.
108. Wow | March 8, 2008 at 9:51 am

Wow

Bungie’s next game is gonna sell like hotcakes, whatever that game is, i just want to buy it now just to support them.

who can hate the company that loves the little guy? not me
109. Slothman | March 8, 2008 at 9:51 am

This is total awesome from Bungie. Way to go, I hope this story spreads all over the net!
110. Andrew | March 8, 2008 at 9:55 am

Bungie sometimes is like the best big brother why can all major cooperations take the same initiative if they did the world would be a much better place, thanks bungie!
111. Wow | March 8, 2008 at 10:01 am

i feel peace, serenity,
good karma in the air
112. dude | March 8, 2008 at 10:04 am

This is truly amazing. I commented on the original story that Microsoft would never do anything. Guess what, that really is the case. However, Bungie is a completely different company these days and they care about their fans. Rock on Bungie!
113. carville | March 8, 2008 at 10:19 am

Last year I sent an e-mail to Bungie, and I asked them for a small birthday present (at least Halo postcard or T-shirt or anything else, anything possible), because here in Hungary it’s hard to buy any Halo stuff, and I wanted something special for my 18th birthday. I hoped I got at least answer, a Halo fanatic should get an answer, even if he can’t get gift, or even if they don’t know where Hungary is. I was wrong…

Do american fans have priority? Ehh.
Don’t misunderstand me, I’m glad because at least Nathaniel’s story has happy end. But I can’t resist to tell my story. :/
114. dave | March 8, 2008 at 10:29 am

arhhhh hes well lucky i want all those goodies!
but all i can say is well done bungie!
115. NeKoS | March 8, 2008 at 10:40 am

Wow, I am sincerely in awe about Bungie. I always knew Bungie was a respectable company but this go farther then anything I believe anyone could image. This type of response is only dreamed about as a “What if”. Bungie is a company that all companies should look up to even MS for customer response and resolutions.

Bungie will always have my respect!

Nathaniel is certainly a deserving person for such response. Congrats to you, my fellow gamer! BTW, I am sure when MS gets to the bottom of this, they will take care of you for their huge mistake.
116. HammerShot | March 8, 2008 at 10:48 am

Sweet merciful crap. That’s alot of swag.
117. INSULINFUNK » Bungi&hellip | March 8, 2008 at 10:48 am

[...] today we get good news! The day the original story broke, Bungie employees sprung into action. Completely uninvolved in [...]
118. mase | March 8, 2008 at 10:51 am

screw microsoft they suck the developers are awesome to bad they got halo series binded with microsoft a multi consol halo series would rule the gaming industry
119. Kantenflimmern - Wer was &hellip | March 8, 2008 at 11:01 am

[...] Update: Bei Bungie scheinen ein paar ziemlich coole Leute angestellt zu sein. Sogar sehr coole! [...]
120. Andrew | March 8, 2008 at 11:03 am

Lets not kid ourselves…

The artwork was not removed during a “washdown” procedure. MS did what it always does for 360 “repairs”, it cycled a refurb off the shelf and sent it back to the guy.

The 360 he got back was not the same one. This sort of thing has been well documented, and if you think about the number of warranty repairs MS does, makes a lot of sense.

His old unit is either on a shelf somewhere, in some unscrupulous employee’s hands, or has only recently been sent off for a complete refurb (at which point the case would be washed/replaced).

So it seems possible that MS might be able to find the original defective unit, but only amongst a pile of other red-ringed 360’s in a massive warehouse somewhere…

Gotta love it… Takes recyling to a whole new level.
121. Twilight Ronin | March 8, 2008 at 11:04 am

This goes above and beyond anything I expected. Especially since it is coming from Bungie who wasn’t directly involved. I must admit that I was never fan of Bungie myself, but after seeing this I just might have to change my opinion. I haven’t even heard of another gaming producer doing anything even remotely similar to this.
122. mrpikachu1 | March 8, 2008 at 11:06 am

Awesome! that’s the way to follow for the other companies
so bungie my respects (sorry for the bad english)
123. xepherism | March 8, 2008 at 11:09 am

For a guy that got screw-over, he sure got a lot of good things back in return.
Is this the work of Karma?
124. nizzy1115 | March 8, 2008 at 11:09 am

Very Very cool. Bungie is great and i love their games. It’s good to see companies truly caring about their customers.
125. magoo | March 8, 2008 at 11:34 am

Nice story……
but………
I am dumbfounded that someone would be so stupid to wipe the cover clean.
This guy will never be able to replace his original, which makes one question why he just didnt buy a new one when the autographed model bellied up.
“trust no one, assume nothing”
I hope the guy at MS didnt steal this guys cover…..and really did wipe it clean……..otherwise…..thats just low.
Those Bungie guys stepped up and saved MS ass.
126. !dan | March 8, 2008 at 11:58 am

I am going to cry. It is that beautiful.
127. RandomJoe | March 8, 2008 at 12:03 pm

My only suggestion to Nathaniel would be that, after his console gets tagged again (we know it will!) and it red-rings again (sadly, it will), he get some plain replacement panels for the tagged panels, swap out the tagged ones for the plain ones and send his now “vanilla” box to the repair depot.
128. M3 Sweatt, Microsoft | March 8, 2008 at 12:17 pm

bs_angel, I think that the coverage you gave this was really helpful. Thanks for your help in making the connection. I know that the Microsoft teams in support, services and Xbox are working on this issue, and will follow up with Nathaniel.

As noted in an early thread, this takes time, but I expect that the teams will learn from this issue and take appropriate steps. I’ve returned an Xbox 360 and had to go through the regular repair process (as noted on my blog), and found in my own experience that the Xbox service team to be responsive and helpful.
129. gor | March 8, 2008 at 12:43 pm

And they say there’s no God. I think he works for Bungie!
Bungie, you guys are awesome!
130. Britini Martini | March 8, 2008 at 12:48 pm

wow… I had to send in my box and it had a bunch of cool gaming stickers on it (ones from MLG, destructoid, kiaeneto and a few others) that all got taken off. It sucked and I even asked them if they would still be there and they said “if it’s just getting fixed, ya.”
so I just assumed I got a whole new box.
but ya.. stickers don’t compare to art and autographs. That pisses me off >.<
but this guy sure is a lucky guy for getting all that swag
I’m sure whatever they do to fix it, it’s gonna be epic.
131. BlacFyre | March 8, 2008 at 1:05 pm

That’s just awesome. =D Utterly made my day hearing everything turned out alright and better by the looks of it!!!
132. Bmack | March 8, 2008 at 1:10 pm

They all need to randomly show up at the kids house with Markers and remake the Xbox
133. Adam Houston | March 8, 2008 at 1:14 pm

Wow. Bungie rocks. Totally and completely, this is the nicest thing I’ve seen a company do in a long time.
134. Kinglink | March 8, 2008 at 1:31 pm

You know, I hate Halo, I think it’s one of the worse things to happen to console gamers, but at the same time after reading this I have to say Bungie is A+ class act.

It might not be his old box but Bungie has given the guy something incredible out of the goodness of their hearts. They didn’t have to, but they saw a true halo fan and they hooked them up. Good for them. I’ll be buying what ever they put out next (unless it’s halo 4)
135. TheDeeZone | March 8, 2008 at 1:46 pm

Very cool. Bungie is awesome.

Isn’t switching out the case the same thing as stealing?

DH
136. I feel for this guy &laqu&hellip | March 8, 2008 at 1:52 pm

[...] Comments I would have been livid about the same situation (his 360 looked really cool), but after this package I would be not as [...]
137. boojah | March 8, 2008 at 2:08 pm

imho bungie just did what any smart company does. its just good PR. but good for him
138. MichaelB | March 8, 2008 at 2:10 pm

Wow. Two thumbs way up! You guys are truly a class act and your generosity and kindness have really made my day.

I’ve always liked Bungie…their games exude style, creativity, and attention to detail (plot, graphics, etc). Although I’ve never tried the Halo series, I have fond memories of playing through each release of Marathon (including the leaked beta of the first game) back in my Macintosh days. I think I’ll have to check out Halo now.

Again, bravo!
139. Mecandes | March 8, 2008 at 2:23 pm

You know Bungie only did this because his story got so much press. Their marketing/PR guys saw an opportunity to send the guy some stuff and then get their company on the front page of Digg, etc. Do you know how much stuff they give away in a year? This is absolutely nothing to them. Very smart move, but probably not done out of the kindness of their heart, alas.
140. Just_One_Fix420 | March 8, 2008 at 2:30 pm

I quit playing my 360 in favor of the ps3….I never owned Halo 3 ….but after following this story….I’m going to order a copy of Halo 3 and pick up the next game they release…regardless of what it is(hopefully on ps3?)….I want to stand behind a company that stands behind its fans.
141. vernon | March 8, 2008 at 2:31 pm

WE LOVE BUNGIE!!!!!!!!!!!!!!!!!!!! AND THEY LOVE US!!!!!!!!!!!!!! GAMERS AND BUGIE ROCKS!!!!!!!!!!! WOOOOOOOOOOOO
142. c3p0v2.3 | March 8, 2008 at 2:38 pm

WOW, Bungie gets all my respect!
143. ukluc73 | March 8, 2008 at 2:45 pm

it must have cost bungie alot for all this, and this is how nice they really are, makes you sorta feel happy that there are some REALLY nice people in the world =`)
144. Mandude | March 8, 2008 at 2:47 pm

Good. I’m glad they stepped up.
Thanks Bungie too. They got some major points for doing that.
145. Donald | March 8, 2008 at 2:52 pm

Who cares what Bungie’s motives were? Few of us are saints. But their actions speak for themselves. Good for you BUNGIE! I for one am slightly happier to find such good deeds out there.

Microsoft, step up and fix ytour processes. That’s all any of us want. You’ve got lots of resources and a valuable brand. Plan, and execute your plan. Your customers always should come first…no matter what. That’s how you get loyal customers.

They did take care of my Xbox problems, and sent me a Live 2-month card. Thank you. Keep up the good work, and don’t screw up royally like this anymore!

-D

P.S. Please fix that piece of junk product called Vista!
146. Speaking of bad customer &hellip | March 8, 2008 at 3:21 pm

[...] Hawty McBloggy: Bungie Unscrews Previously Screwed Gamer Tagged with: customer service, microsoft, repair center, xbox 360 « Basic Instructions: How to Develop an Invention For a Sith, you can be so childish… » [...]
147. blackHat | March 8, 2008 at 3:35 pm

Bungie has been true to it’s fans since the days when everybody had @aol.com email addresses. i’ve never known a company to be so grassroots, and so personally accessible.

When Jason Jones made the decision to accept the Microsoft buyout, many avid fans all over the gaming community (the Mac community in particular) expressed major disappointment in them, feeling that the spirit that made Bungie unique would be absorbed and eradicated by the stuffy, impersonal corporate behemoth that is Microsoft.

Now, several years on, it seems Bungie utilised the decision precisely as they said they would—they’re taking full advantage of Microsoft’s resources to make awesome games, and on the scale they always wanted to. What’s more—as is demonstrated in this case—they’ve kept the level of commitment to their fans, even in spite of the initial skepticism.

Way to go, Bungie.
148. Vash | March 8, 2008 at 3:55 pm

Bungie > microsoft
149. Bungie Fixes A Huge Micro&hellip | March 8, 2008 at 3:57 pm

[...] via Hawty McBloggy [...]
150. Bilal | March 8, 2008 at 3:58 pm

Now if only HP returns my laptop which they have lost in their service center for more than 2 months! I have tracked it through UPS and have sent them all the evidence necessary to track it. It puzzles me on how companies are not in touch with their services.

http://www.bilal.ca/ has more info if anyone is interested. Horray for Bungie for their awesomeness!
151. xmiyux | March 8, 2008 at 4:33 pm

As always Bungie shows their class. Even those who decry it as a simple PR move - the individual customer doesn’t care and it fosters the rabid sort of love for the company many of us feel. <3 Bungie

Also, the comment on the CD case to not erase is really damn funny.
152. Jim | March 8, 2008 at 4:37 pm

Woooooo! Go Bungie!
153. Bungie Kicks Ass «&hellip | March 8, 2008 at 4:39 pm

[...] Bungie is officially the coolest company on the planet! [...]
154. XBOX UPDATE: Bungie Unscr&hellip | March 8, 2008 at 4:50 pm

[...] UPDATE: Bungie Unscrews Previously Screwed Gamer Can you say lucky mofo? azz! Bungie Unscrews Previously Screwed Gamer � Hawty McBloggy Invites You to Play __________________ The new K.I.T.T is a Mustang…and they called Paris Hilton a media [...]
155. Harrison | March 8, 2008 at 5:40 pm

This just confirms what I’ve always thought: Bungie rocks and Microsoft stinks, and wouldn’t be anywhere in gaming were it not for Bungie.
156. Bungie Helps Out A Screwe&hellip | March 8, 2008 at 6:01 pm

[...] Hat tip to hawtymcbloggy [...]
157. DaXtermGuy | March 8, 2008 at 6:03 pm

this is how you do customer service.

Thumbs up to Bungie.
158. Tim | March 8, 2008 at 6:22 pm

It’s awesome and everything that bungie gave him all that stuff, and I might be wrong, but according to the list…they didn’t send one copy of halo 3 to the guy.
159. David | March 8, 2008 at 7:59 pm

I have never liked the Halo series (gasp!), but this kind of support from the staff is pretty fantastic. Kudos to the guys at Bungie…maybe some of the large corporations will see this and remember how to treat people, not customers.
160. Yo Yo | March 8, 2008 at 8:14 pm

Very cool of Bungie. Very cool.
161. The Cool Side of the Pillow | March 8, 2008 at 8:51 pm

Awesome shit! I like how the guy who signed his name on the soundtrack also put “DO NOT ERASE!” lol

Bungie is awesome, but Microsoft should take a page from them as well.
162. blueimac540c | March 8, 2008 at 8:54 pm

Who cares if it’s all a PR move. Someone got what karma gave- And honestly, I’m sure there’s still a spine in that company, and the guys honestly felt for him. Call me naive, but I have to believe there’s still good hearts in the world.

Next time I see a flaming helmet, I’ll remember to send a thank you note after the game.
163. Gai | March 8, 2008 at 9:20 pm

That is absolutely awesome. Bungie rawks!
164. Bungie comes to the aid o&hellip | March 8, 2008 at 9:23 pm

[...] [The Full Story] –End Edit– [...]
165. controlling chaos | March 8, 2008 at 9:34 pm

WOW -an excellent move. Good to see all goodies he got just for waiting. Enjoy your new toy!
166. specordnance | March 8, 2008 at 10:11 pm

Wow. What a class act, Bungie.
167. Bungie makes good with er&hellip | March 8, 2008 at 10:12 pm

[...] to right any wrongs. And boy did they ever right the wrong. Nathaniel was overjoyed to receive a gigantic swag bag from team Bungie, full of Halo memorabilia, action figures, clothing, accessories, hardware, music [...]
168. Euge’s Ramblings &r&hellip | March 8, 2008 at 10:35 pm

[...] clean up all those squiggly signatures for him. Was all lost? Nope! Bungie stepped up and really hooked this guy up for his troubles. Despite the fact that Bungie had absolutely nothing to do with what happened, [...]
169. Kevin O'Heron | March 8, 2008 at 10:38 pm

Do you realize how many fans Bungee has earned from this?

I’m going to play Halo in honor of Bungee once I get my 360 back from Microsoft.
170. gg.org blog » That&&hellip | March 8, 2008 at 10:42 pm

[...] fan who had irreplaceable Halo art and autographs wiped off his RRoD’d 360 by Microsoft saw Bungie do their best to comfort him. Good on Bungie, but damn, how did they beat Microsoft to the PR punch? Bungie wasn’t even [...]
171. ThomasJLKastner | March 9, 2008 at 12:49 am

I agree with Keven O’Heron(post 169). I think I’m going to go to my local LAN center and play Halo even though I’m not exactly a Halo fan. This is an awesome thing to do for a fan that was victim of an unfortunate circumstance.

What an amazing gesture Bungie has extended to their dedicated fan.
172. El caso de la Xbox de col&hellip | March 9, 2008 at 1:15 am

[...] Si quieren conocer todos los artículos que contenía el paquete así como la carta de agradecimiento de Nathaniel sigan al blog de Hawty McBloggy. [...]
173. Sephirath | March 9, 2008 at 2:08 am

Hey, men, It was luck while unluck moment We are with you!
174. zeth006 | March 9, 2008 at 4:28 am

Holy crap…that’s a lot. Now THAT is what I call customer service! If I were to receive that kind of compensation as well as quality customer support over the phone, you can almost guarantee 100% that I would be a loyal customer of that company for LIFE!
175. silvercube | March 9, 2008 at 4:34 am

There’s a lot of love to be found here : )
176. Pete | March 9, 2008 at 5:42 am

Other development houses like codemasters should learn from Bungie and their commitment to quality and community support. With Bungie you feel they make great games with passion and pride, 10/10 Bungie long may your success reign.
177. Loot Ninja » Bungie&hellip | March 9, 2008 at 7:00 am

[...] wiped clean by Microsoft? Turns out he’s getting some awesome stuff. Bungie already dropped a crap-ton of product on him. Check out the swag bag sent to [...]
178. IsaacMG | March 9, 2008 at 7:51 am

Damn, after reading this story I love Bungie even more! It’s just so incredible they did this to compensate Nathaniel for an error they weren’t involved at… props to Bungie!
179. Visiondecor Blogsite &raq&hellip | March 9, 2008 at 8:01 am

[...] her article:The same day the article was posted, I received two emails from Bungie empl’; HawtyMcBloggy reports that a previously “screwed” gamer had many autographs from “members of [...]
180. Brandon | March 9, 2008 at 8:03 am

I bet after what Bungie did Microsoft is gonna try to top them…. but what the hell are they going to do? Send the 360 all over the United States possibly the world to get more signatures?!?!
181. Xboxic » Screwed ga&hellip | March 9, 2008 at 8:04 am

[...] Hawty McBloggy digg_title=’Screwed gamer [...]
182. Tyler | March 9, 2008 at 8:09 am

Bungie guys are one classy group. Dugg the story.
183. Iranian Ajax | March 9, 2008 at 8:45 am

Im glad all things worked out. They usually do.

SMILES!!!!

Iranian Ajax
184. Wes | March 9, 2008 at 9:09 am

I bought a t-shirt from Bungie just to show my support!
185. Bungie compensa al usuari&hellip | March 9, 2008 at 9:47 am

[...] Vía | Hawty McBloggy [...]
186. Xprimentyl | March 9, 2008 at 10:10 am

This is a great story. Sorry about the loss of such a unique and invaluable console, but, Bungie’s action to repair some of the damage is astounding. IMHO, love my 360 and I’d miss the console if It had all that custom work on it, but the gift packagse sent form the greats behind my absolute favorite games is x10 better. NEVER OPEN THAT STUFF! THAT’S A LEGACY RIGHT THERE! Kids, grandkids and their kids are gonna love that stuff!
187. goa | March 9, 2008 at 10:10 am

yeah, bungie has always put their hearts into everything they do. When I bought marathon infinity in 1996 the serial # didn’t work, so they sent me a funny letter with a cool sticker and a new serial.
188. UPDATE: Bungie delivers! &hellip | March 9, 2008 at 11:20 am

[...] For a full detailed list of what the guy got, check out the original article at HawtyMcBloggy.com [...]
189. carabus | March 9, 2008 at 11:34 am

That’s a happy camper
190. Lose Signed Bungie Halo 3&hellip | March 9, 2008 at 11:37 am

[...] the while Microsoft has little to say…according to hawtymcbloggy Microsoft’s closing statements were, “We’re really sorry this happened. There’s no way to [...]
191. setters | March 9, 2008 at 12:02 pm

go bungie! well done that company!!
192. ubergamer99 | March 9, 2008 at 12:13 pm

Do you think if I said that happened to me they’d send me all that stuff?

It looks pretty sick!
193. madmilker | March 9, 2008 at 4:21 pm

duh! Righty Tighty, Lefty Loosey….can’t they screw their own nuts!
oops! they did.
194. zero-kill | March 9, 2008 at 8:02 pm

The fact that they found your blog isn’t surprising especially since it pops up about every 140,000 stumbles on StumbleUpon.

Good job to Bungie for their support.
195. Cayote | March 9, 2008 at 8:20 pm

This Awesome Story Made Me Cry. I love this community and I love Bungie!
196. MEGATONik » What&hellip | March 9, 2008 at 9:21 pm

[...] quickly sent him a huge amount of Halo swag, listed [...]
197. Canadian Free Stuff Guru | March 9, 2008 at 10:49 pm

OMG! A few minutes ago I read the previous post and was so pissed off!! Bungie have regained my respect! Good job guys! This is how customer support should always works
198. FINAL FELIZ PARA EL FAN D&hellip | March 10, 2008 at 12:10 am

[...] No esta nada mal, tenéis fotos de la colección aquí. [...]
199. Bungie cumplió con su pa&hellip | March 10, 2008 at 1:16 am

[...] Via Hawty Mc Bloggy [...]
200. grimrune21 | March 10, 2008 at 2:24 am

MAD props to Bungie for really reaching out to a fan. Congrats to Nathaniel
201. Paul | March 10, 2008 at 2:53 am

Good to hear there are “Good Guys” out there still!
202. Los Reyes Magos vienen de&hellip | March 10, 2008 at 4:07 am

[...] Hawtymcbloggy bungie, firmas, Microsoft, regalo, servicio técnico, [...]
203. BattleMaster25 | March 10, 2008 at 4:17 am

I am truely happy that Nathaniel has gotten some restitution, i know it’s not the same as what he had before, but in some ways it’s just as good if not better, still the orginals are the things we hold onto and charish the most. The response from Microsoft is so typical, and the response from Bungie so a-typical. Truely there is no better gaming company than them, and just one of the reasons why i am such a die hard fan of them, and their games!

Thank you Bungie, thank you for all the hours/days of non-stop fun and constant enjoyment! Thank you for actually caring about your fans and followers, you are truely one of a kind!

Again, Nathaniel, as an avid collector myself, i am truely sorry for what happened, and hope that your story, albiet it should have never happened, can hopefully change things for the better, so that no one else has to suffer a tragedy such as this!
204. StatikBit | March 10, 2008 at 4:48 am

I’m so happy to hear that Bungie hooked him up with so much! This is truely a great story; one for the record books!
205. Ick | March 10, 2008 at 6:23 am

Please send me that helmet in the mail. It looks like it needs “cleaned off” to me.
206. CrunchGear » Archiv&hellip | March 10, 2008 at 6:50 am

[...] Bungie Unscrews Previously Screwed Gamer [Hawty McBloggy] tr { border: 0px } td { cellborder: 10px; padding:5px; } table { border: 1px solid silver; margin-left: 20px; width: 540px; padding: 5px; } [...]
207. XMixMasterX | March 10, 2008 at 7:50 am

Awesome!!!

Any word on RT productions getting anything to him?