Exactly one week ago today I told the story of Nathaniel. Nathaniel had an Xbox 360 upon which he collected signatures and custom artwork from notable members of the gaming community. When the console broke, he called Xbox support and explained the situation. The phone representative assured him the artwork and signatures would be safe and sound during the repair process so Nathaniel hesitantly sent it on its way. When the console was returned to him, the case was clean. No artwork by Luke McKay, no Bungie signatures, no funny lines written by the Rooster Teeth Productions staff. Everything was gone. Because of the communication error between Microsoft’s phone support and their repair center, Nathaniel suffered a very tangible loss. People have speculated whether the case was “cleaned” or switched out. Perhaps Microsoft will uncover the truth during their investigation, perhaps not. The answer probably lies in one single employee and that employee only.
The same day the article was posted, I received two emails from Bungie employees (one from Lukems, the other from Frankie) expressing the desire to help fix the situation. Despite the fact that Bungie had absolutely nothing to do with what happened, they wanted to help make things right with Nathaniel. A large box packed full of Halo swag arrived on Nathaniel’s doorstep yesterday afternoon. It took Bungie six days total to gather numerous goodies, pack them up, ship it off, and have it arrive at his house. The quickness in which they responded is absolutely astounding. Bungie goes above and beyond with their fans each and every day, but this time they truly outdid themselves.
Included in the Halo swag bag were :
- Legendary Edition Helmet signed by most–if not all–of the studio staff
- Halo 3 Soundtrack (two disc) signed by Marty O’Donnel (with “DO NOT ERASE!” written under his name)
- Bungie Jacket
- Bungie T-Shirt
- Halo 3 Messenger Bag
- Two Halo 3 Limited Edition Wireless Controllers (one covenant, one human)
- Halo 3 Faceplate and Skins for Xbox 360
- Four McFarlane Action Figures (MC, EVA Spartan, Brute Chieftan, Jackal Sniper)
- Halo Actionclix Preview pack (Target exclusive sticker on the front)
- Halo Actionclix Game Pack 4
- Halo 3 Wall Graffix
- Halo 3: Ghosts of Onyx Novel
- Halo Graphic Novel
- Halo 3 Wristband
- Halo 3 Hackeysack
Nathaniel’s personal statement :
When I sent the information for this story off to bs angel, I had no idea how fast it would spread and how far it would reach. The amount of support from the gaming community as a whole has been extraordinary. As with virtually every hot story that hits the web, this story has been heavily debated almost everywhere it has appeared–from questions of validity to who should take the blame and much more. However, in reading peoples’ comments on the matter, I have found that the response has been overwhelmingly positive.
In cases like these, it is easy to question the motives of the party breaking the story. Sadly, we seem to live in a day and age where unscrupulous individuals are constantly looking for handouts from others. On the issue of my motives, I wish to be very clear. Although I was admittedly upset when I realized what had happened to my console after taking measures to protect it, I did not release this story for the purpose of exacting revenge on Microsoft. I have no intention of taking legal action–and I am quite alarmed at the number of people that have suggested I do so. I am not demanding that heads roll for this, and I never requested any sort of compensation. My goals for this story were simple: I wished to get the word out to the gaming community about situations like these and to make Microsoft aware of potential and/or actual issues with their service process(es). At this time, I feel that significant progress has been made to both ends, and I continue to await more information from Microsoft staff. It is my ultimate goal and sincere hope that we can find a way to prevent something like this from ever occurring again.
I would like to take the opportunity to throw out a few quick thank-yous.
To bs angel: Thank you for continuing to take such an active interest in my story. I greatly appreciate that you’ve not only taken the time to publish this but also have been willing to put forth the extra effort to alert me to and assist me in dealing with any pressing issues in the aftermath of this story’s release.
To my friends, of both the Internet and the real world: Thank you for your ongoing support, both in dealing with this story and with the challenges of everyday life. You guys are awesome.
And finally, to the staff of Bungie Studios:
I cannot thank you enough for the outpouring of support that you have lavished upon me in the aftermath of the release of my story. Long have I known of your dedication to your fans and community, but I find this single act of kindness mind boggling. Apart from the fact that a few of you had signatures adorning my console, you had no involvement in what occurred. As such, you have far surpassed any response I could have anticipated. I don’t think I could ever repay you for this.
Thank you all for what you have done for me. I wish each and every one of you continued success in your future endeavors.
P.S. Marty, I love the soundtrack, and I promise you that I will do as you’ve requested and not erase any of it.
Unfortunately there is not much of a Microsoft update at this time. John Porcaro (a marketing manager at Microsoft) contacted Nathaniel last Friday after Nathaniel’s previous attempts at correspondence went unanswered and had this to say, “We’re gamers ourselves, and we’re all pretty shocked that something like this happened… Apparently the consoles go through a wash-down process before they’re shipped back. You would think that someone would see the case and realize that it would be best to leave it be.” While they are working on rectifying the situation, Nathaniel has not heard back from them minus a few emails from M3 Sweat (Chief of Staff of the Windows Core Operating System Division) requesting more information (serial numbers before and after shipping, call reference number, and whether or not there has been any other response than the phone call last Friday). Microsoft’s closing sentiments were, “We’re really sorry this happened. There’s no way to replace what you had exactly, but we’re going to try to get you something similar, if not even more awesome.” Hopefully they will provide him with an update soon as a lack of communication is what caused this error to occur in the first place. I remain hopeful that they will get to the bottom of this and perhaps work to make some changes to improve overall customer satisfaction in regards to communication between their phone support, their repair center, and Microsoft themselves.
*If you are thinking about making up a fake story in an attempt to score some free swag, don’t do it. Nathaniel had numerous people to back up his story, from personal mutual friends to people who actually signed his box to Xbox MVPs he knows in real life. He also saved all of his correspondence with Microsoft and reference numbers from the phone calls. His story could be verified. If you make one up, yours cannot and you will not get away with it. So don’t try.
Posted by Ragingterror on March 7, 2008 at 12:14 pm
I <3 Bungie
Posted by Bluey Beural on May 24, 2009 at 2:38 am
Atleast they arent being dicks about it and giving him something back. And what bungie did was pretty nice. Its funny how over Xbox Live so many players claim bungie and microsoft dont care about their players but this is an obvious sign that they do.
What I find weird is that I sent my 360 in for repair, and it had a few marks on it (from a marker and just from use) and when I got it back, They were still there. Microsoft owes me a free system wash! Bwhaha.
Posted by germboy on March 7, 2008 at 12:25 pm
yeah, but did they give him recon? :) j/k
bungie rocks. i’ve never seen a company so in touch with their fan-base before. very very cool.
Posted by Gil on March 7, 2008 at 12:27 pm
Double that Ragingterror! That’s way above and beyond anything that I could have even imagined. I guess there are good people out there and not just greedy corporations.
Posted by Tyrone Hawk on March 7, 2008 at 12:28 pm
Hurrah for hte good guys!!! WOOT!!!
And dor those around there blaming Nathaniel and putting so many doubts on the issue, remeber: it’s so easy to fall on excuses until you’re the one living the problem.
Great kiss to you, Angel!!!
Posted by Frankie on March 7, 2008 at 12:37 pm
Let’s be fair to MS here, John Porcaro and Major Nelson ARE in fact taking care of this kid and we doing so before this blew up. It just takes time.
Posted by TheKilla88 on March 7, 2008 at 12:39 pm
Wow! Bungie is now better (in the eyes of the gaming community) than ever before. Thats some pretty amazing stuff. Now if only I could read the autographs on the helmet…
Posted by the light show on March 7, 2008 at 12:50 pm
i am in awe… that’s just about the best thing that bungie could do short of giving him the key to bungie studios. i don’t know how they do it…. make the best trilogy in gaming history and be so wicked sweet to their fans… its freakin awesome!!!!
Posted by CrazyKinux on March 7, 2008 at 12:51 pm
…and that is why folks, Bungie is parting ways with the Redmond behemoth. They are worlds apart when it comes to community.
Congrats to Bungie for making for a mistake which isn’t their’s!
By such an act, you rise farther then I thought possible.
CrazyKinux
http://www.crazykinux.com/
Posted by Stuicide on March 7, 2008 at 1:00 pm
Many props to Bungie for the awesome schwag.
Also, to the deserving gamer who is a good person. Karma rocks.
Posted by -S- on March 7, 2008 at 1:13 pm
Most excellent. Although it’s still sad that the poor guy can’t get the artwork and original sigs back, now he has something new to collect sigs on – and with a good head start too.
And Angel took the words out of my mouth – even though I’ve met up with a lot of sad, heartless people, I don’t think anyone would be stupid enough to try and make up a sob story/copy this story or whatever just to get free Bungie swag.
Halo is the best game series I’ve ever played, and Bungie is the best gaming company ever – ALWAYS listening/reacting to the call of the community.
So…while we’re on the subject… Bring back midship? :D
Posted by AJ on March 7, 2008 at 1:19 pm
I’m glad to see that Nathaniel received an excellent resolution to this. I was the one who submitted the story to the consumerist as a tip. I’m sure they will be glad to post this wonderful follow up as well.
Posted by Alekat on March 7, 2008 at 1:36 pm
I think the last time I hearted Bungie so much was when I loaded up the Halo 3 beta and saw “Love, Bungie”
Posted by Laird on March 7, 2008 at 1:40 pm
Right on, bungie… is there anything you cant do?
Posted by Arbiter419 on March 7, 2008 at 1:51 pm
Wow.
Bungie, you guys really are incredible. I’ve never heard of anything of this magnitude done for a fan. You guys are truly amazing.
And bs angel, you’re amazing as well. Great job.
Arbiter419
Posted by Quantifier on March 7, 2008 at 1:52 pm
Just more confirmation why we all love Bungie so much.
<3
Posted by Bungie Rights a Wrong By Sending Unique Swag to Gamer Whose Unique Xbox 360 Was Ruined on March 7, 2008 at 2:12 pm
[...] Via Hawty McBloggy [...]
Posted by Monte on March 7, 2008 at 2:15 pm
great job bungie. Way to take care of the gamers.
Posted by ResilientMonkey on March 7, 2008 at 2:35 pm
Simply wow. BUNGIE (and Microsoft) have proven beyond shadow of a doubt that people still care. Such a quick response from BUNGIE is amazing. Though the reponse at Microsoft is slower, from the sounds of his communication it is still in the works. Microsoft is a big company after all, things take time.
However the part that amazes me the most is Nathanial’s humility and sincereity. He didn’t ask for a thing. He simply was looking out for others. Without a doubt one the few things that makes me proud to be a gamer.
And last but not least, Hawty McBloggy (BS Angel), for being the wonderful caring person she is. A pillar in our community.
Posted by BBJynne on March 7, 2008 at 2:52 pm
this just makes me admire bungie even more
Posted by Strider1115 on March 7, 2008 at 2:55 pm
Whoa, good stuff! Bungie does it again.
Posted by ZZoMBiE13 on March 7, 2008 at 3:00 pm
You know, it’s things like this that keep the Bungie and the Halo community going strong after so many years. It’s clear now more than ever that the Bungie name holds a place of greatness among the gaming crowd and for good reason.
Posted by Erased Xbox Guy Gets Swag ++ | ThunderPudd on March 7, 2008 at 3:05 pm
[...] out like a bandit with a surprise goody pack from Bungie themselves. The saga continues over at Hawty’s Blog with some pics and details. Now I want to make sure it’s clear that my post about the issue [...]
Posted by Tortacular on March 7, 2008 at 3:14 pm
Bungie is filled with winsauce.
Posted by Valentine on March 7, 2008 at 3:54 pm
That’s pretty awesome of Bungie to go out of their way like this for a fan. I applaud you Bungie :)
Posted by Bungie verwend ongelukkige fan | Gamekings - Elke dag nieuwe video's on March 7, 2008 at 3:56 pm
[...] van kan leren. Nathanial’s persoonlijke bedanking en nog meer screens van de goodies kan je hier [...]
Posted by TTL Nodak on March 7, 2008 at 4:29 pm
Bungie is awesome.
Nathaniel is a nice guy who doesn’t finish last here.
Bungie is awesome.
Posted by SidearmS on March 7, 2008 at 4:42 pm
What? No Luke Smith signed SWEATER?
AAARRRRRRGGGGGGGHHHHHH!!!
I kid, I kid… :-)
Nice hookup for the guy, Bungie. If you didn’t know he liked Halo before, you sure do now…
As for MS side, nice of John to handle this hands on. And yes, you know MS is working on something. E had his signature on it for crying out loud. So Nathaniel – Undertow, Frogger, Joust, and Time Pilot ARE ON THE WAY!
Again, I kid, I kid… :-)
Good vibes all around on this one.
XBox 360 – I don’t think he will be taking any of THAT around to sign.
Posted by PreGameLobby - You think you've been screwed by MS? on March 7, 2008 at 4:46 pm
[...] Halo 3 Hackeysack John Porcaro of Gamerscore Blog had this to say: “We’re gamers ourselves, and we’re all pretty shocked that something like this happened… Apparently the consoles go through a wash-down process before they’re shipped back. You would think that someone would see the case and realize that it would be best to leave it be.” Nathaniel, the dude who had his shit erased, is communicating with MS still about the mishap. Read the full deal here. [...]
Posted by HIPPOSLUG on March 7, 2008 at 4:56 pm
A frog in my throat, and a tear in my eye, I see that there really is hope in this messed up world, where it seems wrong and right / good and bad have been so terribly confused. It would be a massive boon to society as a whole, if somehow most of the corporate world would follow Bungie’s lead. They seem to always give back that huge amount of extra. Bungie. ya you know who you are, and so do we, Achievement Unlocked – World Domination.
Posted by SpaceGhost2K on March 7, 2008 at 4:58 pm
If Misters Porcaro and Hyrb say they’re working on something, you have a right to stay excited. To the person above who said Bungie and MS are worlds apart in customer consideration, I respectfully disagree.
Posted by Una desgracia se transforma en algo inolvidable… en BotonTurbo on March 7, 2008 at 5:11 pm
[...] Fuente: Destructoid vĂa Hawty McBloggy [...]
Posted by Anthony on March 7, 2008 at 5:52 pm
AWESOME!!! Great story with a happy ending. Corporations take heed…this is how you do it.
Posted by Screwed Over Xbox Gamer Gets Free Swag From Bungie - eXophase Games Network on March 7, 2008 at 5:59 pm
[...] Bungie Unscrews Previously Screwed Gamer [Hawty McBloggy] [...]
Posted by AusQB on March 7, 2008 at 6:39 pm
That’s what I’m talking about. Great job Bungie.
Posted by discopete on March 7, 2008 at 6:55 pm
what no recon? lol just kidding Bungie, you guys really helped make up for it
Posted by Beaverb on March 7, 2008 at 7:08 pm
Good Job Bungie.
Handled like a company that appreciates its customers.
Posted by Kiddo on March 7, 2008 at 7:13 pm
Glad to see some results in this!!!! The Bungie staff is awesome!
Posted by NsU Soldier on March 7, 2008 at 7:14 pm
Wow, go Bungie!
Posted by Rebelphoenix on March 7, 2008 at 7:18 pm
I may not like Halo but my hat is off to Bungie on this one. Gotta love it when companies support their fans.
Posted by Not a bad consolation prize at all. - Forums on March 7, 2008 at 7:21 pm
[...] prize at all. It’s things like this that give me renewed faith in humankind and generosity. Bungie Unscrews Previously Screwed Gamer « Hawty McBloggy Invites You to Play What a nice company. [...]
Posted by DAL on March 7, 2008 at 7:37 pm
Class all the way.
It’s little gestures like this that make a good business truly great.
Posted by Hawke on March 7, 2008 at 7:37 pm
Way to go Bungie!!!! VERY classy thing to do…. You don’t normally hear about this type of stuff…
Posted by GordonCaladan on March 7, 2008 at 8:23 pm
rly happy for u dude there is justice. bungie rock on!
Posted by SmilingAssasin on March 7, 2008 at 8:33 pm
I sometimes wonder why I ever even read forums and comments.
I finally have a reason to read. Great story!
Thanx Angel and Thanx Bungie!!!
Posted by el moco on March 7, 2008 at 8:36 pm
holy shit, that is awesome. bungie’s dedication to it’s fans is unmatched.
Posted by daalny on March 7, 2008 at 8:43 pm
Bungie knows how to take care of its fans/customers that is customer service.
Posted by PCDAD Allen Gibbs on March 7, 2008 at 8:53 pm
I don’t care who you are that’s cool right there. There is meeting expectations, but nothing was expected. Way to go Bungie.
Posted by Snipedout99 on March 7, 2008 at 8:57 pm
Bungie definatley scored some respect points in my book. i wont even think twice about buying your games anymore
Posted by Skippy on March 7, 2008 at 9:00 pm
Auction it off for Child’s Play!
Posted by Gerard on March 7, 2008 at 9:13 pm
This is a very easy gesture for Bungie to make. They’ve got tons of this stuff slouching about in the marketing department [although the signed helmet is as sweet a kiss of reconciliation as you could hope for].
It bespeaks the kind of care for the customer that makes the difference between a good outfit and the out-of-this-world ones. It’s also saying a great deal about the care with which these people create their products and what that will result in as far as user experience goes.
Bungie is carving themselves out a really big shrine in the online gaming lore. What they did, although kind, is not as important as the underlying, unstated, message to everyone: “be this kind of awesome at what you do. It makes a difference in somebody’s life.”
Bungie: you’ve absolutely got the Right Stuff. Deep respect!
Posted by cloeigrrl on March 7, 2008 at 9:40 pm
I’m not a gamer personally but my husband works in the industry and therefore I tend to read gaming community stuff just to get insight into his world.
I read the article last week and was beyond shocked/horrified at what had happened. So reading this update has put quite the smile on my face just for mere human act of going above and beyond.
It will be interesting to see if MS does anything else. My personal opinion is that he won’t see/hear anything from them but who knows.
Posted by Guyunderskippy on March 7, 2008 at 9:53 pm
I absolutely despise Halo.. but that is a really, really awesome gesture from Bungie studios. Glad you were able to get semi-reimbursed.
Posted by Bibbler on March 7, 2008 at 10:02 pm
Thanks for putting the bounce back in my Wallace and Grommet syndication.
Posted by Ocean on March 7, 2008 at 10:21 pm
Wow. Hoorah! Bungie definitely showed companies the world over the way to do business. Bravo Bungie! This charitable and kind act shows an incredible amount of respect and selflessness on your companies part. It will definitely effect my buying decisions in the future. You have a new fan!
Keep it up!
Posted by Patrick on March 7, 2008 at 10:24 pm
Bungie is amazing.
Posted by CollegeStudent on March 7, 2008 at 10:41 pm
Bungie, I am highly impressed with your pure passion and support for your fans. From a gamer to another, thanks!
Posted by Tomas on March 7, 2008 at 11:20 pm
This is great. I’m not much of a gamer anymore but I have always been a fan of Bungie. The day I found out that Microsoft was going to be in on the Halo action (which I’d been anticipating since it’s inception in Marathon days gone by) is the day I cut my gaming by about 95%. I didn’t have faith in much but this restores it!
Posted by Ron Mexico on March 7, 2008 at 11:37 pm
Forget Bungie, how do I get compensation from bs angel…. she’s a hottie
Posted by HotSoup on March 7, 2008 at 11:38 pm
Woots to Microsoft’s puppet company. Lets see what Microsoft itself does in response to this.
Posted by mendicantbias00 on March 7, 2008 at 11:42 pm
There is really nothing to say that hasnt already been said. But…
To bs angel, I commend you for the swiftness with which you brought the story to mass attention. I sincerely believe that you are a pillar of the gaming community and that this situation would not have gotten the attention it deserves without your help. =)
To Bungie, you are without a doubt one of the most respected developers/publishers in the gaming industry and you have no doubt cemented that fact by going above and beyond what anyone would have expected. Bungie Rules!
To Nathaniel, I am glad that the situation has been rectified for you. I sincerely hope that what has happened to you does not happen to anyone else.
-AJ
Posted by Morpheus on March 8, 2008 at 12:30 am
Damn. I need to get screwed over!!
haha, no… j/k.
I’m happy for you, Nate. That’s some serious schwag.
And the AllMarty’s right, don’t erase that!!
Also, wonderful job, Bungie.
Now, if you could only fix spawns and melee…
lol
Posted by Morpheus on March 8, 2008 at 12:39 am
I forgot! Luke, send him a steak!!
XD
We love you Bungie.
Posted by Daniel on March 8, 2008 at 12:48 am
I met the Bungee crew back in the day, On Halsted street upstairs from the climbing gym. before they got really famous, They were seriously cool then, they’re only an order of magnitude cooler now!
Bungee, you folks ROCK.
Posted by Gavin on March 8, 2008 at 1:06 am
I too love Bungie and their games, especially the Myth series. WW2 recon was likely my favorite, though nothing beats ‘If I had a Trow’ 3 v 3. Ahh, I long for those days, I ain’t kidding.
Posted by amadtaz on March 8, 2008 at 1:26 am
Wow.
I told this story to my friends at work and people who think Wi-Fi is a type of sterio. And everyone thought Nate would be SOL. And I don’t play Halo that often and when I played Halo 3 I killed myself about a dozen times when I hit the Y button.
But this story just shows that normal people work for big companies too, and when heartbreaking things happen, there are plenty of people willing to make things right. I want to buy an Xbox and Halo right now just so I can play with such a tight-nit crew.
This is truly amazing!
(P.S. Where’s Oni 2?)
Posted by M on March 8, 2008 at 1:38 am
Is that all they gave you? Man you got ripped off
Posted by Kuraudo on March 8, 2008 at 1:38 am
I’m no huge xbox fan, but a huge ps3 fanboy.
In my opinion after reading the first story I was shocked what M$ did to him, but then this story had a marvelous ending!
Bungie what a bunch of great guys! WOW
I’m deeply moved by the Bungie team for unscrewing an unhappy Xbox owner :) Looks like some great gear! Even for a non fan like me I can truly appreciate this good deed, and good fan merch!
Posted by Josh on March 8, 2008 at 1:39 am
I am not a fan of either halo or Xbox. However, Bungie is one of the most standup developers out there. I have huge respect for those guys.
Posted by xp194 on March 8, 2008 at 1:42 am
Wow… I knew Bungie paid attention to the community… but this is a whole ‘nother level…
I henceforth declare the guys at Bungie the most awesome guys on Earth!
Posted by architectnid on March 8, 2008 at 2:05 am
Um…ditto everything here. Bungie is a model for others to admire and emulate.
Posted by Sparks on March 8, 2008 at 2:13 am
It’ll be interesting to see what MS does. Afterall, not too long ago they flew some yokel out to Redmon all because he got a Zune tattoo.
They can’t let some little game studio one-up them either, not in something this publicized.
Posted by rebmastu on March 8, 2008 at 2:21 am
Oh damn. That’s so sweet. ;_;
Posted by gus on March 8, 2008 at 2:42 am
He got some cheese for his whine.
Posted by munky on March 8, 2008 at 2:55 am
Oh come on…lets be realistc here! Yea Bungee are wonderful they have done this for all you intense gamers out there but think about the reality of this for Bungee.
Who actioned this to happen? CEO? Developers? The cleaner? No it was the marketing/PR department who have come up trumps. Fair play to them though but for all you who think Bungee are just wonderful just step back and take a look at it. I dont doubt their games arent good at all but its a huge PR stunt for them which seems to have worked
Posted by Wolf26pack on March 8, 2008 at 3:08 am
When I first read this story I really didn’t want to comment on it. Although it is very believeable that Microsoft would do such a thing as they really do more wrong then good at least IMO. I think that It is AWESOME that Bungie went and took it upon themselves to compensate for Microsofts Mistake. Those are some very Nice items he received. I hope like him that Microsoft Works on stepping up on there Customer Service and finally gets back on track.
Posted by Richard on March 8, 2008 at 3:32 am
I hope that other places that do warranty refurbs learn from this. I had an autograph on a cellphone lost when I sent it in for service and they swapped it out for a “clean” casing. Manufactures need to know that people do this to make these belongings theirs, and adapt their processes to allow for this to never happen again.
Its all well and good cleaning a dirty console, but I have to wonder what was (or was not) going thru the minds of the person that cleaned that one down.
Posted by Cobra16 on March 8, 2008 at 4:16 am
i knew there was a reason i liked bungie!
Posted by Solidus on March 8, 2008 at 4:41 am
Wow. Awesome. I never knew how cool bungie were. Because of this act alone I will be preaching their name and looking out for their games…Theres very few companies out there like this and im all in favour of supporting their products.
Bungie we love you :)
Posted by Jeff M on March 8, 2008 at 5:30 am
Back when I used to live in Chicago, Bungie produced a box set of the Marathon series. Somehow its shipment to me got messed up, and so the customer relations director drove up to my house from downtown Chicago to the far suburbs (and hour each way, most likely, especially in traffic) to hand-deliver it to me.
Matt, the customer service director, is now at Wideload Games with some other Bungie staffers. When Halo 2 shipped, it seemed to mark Bungie’s entry into the “Majors” of game development in a permanent way, and so I emailed him to say, “Hey, remember when…?” He did remember, and said, “There were a few times Bungie bent over backwards for a fan, but that was probably the biggest effort in terms of actual miles traveled. It was a lot of fun though. We got to brighten someone’s day and assuage our guilt over the botched shipment of your game. Plus we stopped at the beach on the way back.”
Glad to see that some things never change!
Posted by RedCells Blog » RedCell Podcast number 3 on March 8, 2008 at 6:09 am
[...] about are below Clan Arena Art Work Call Of Duty MMO? Rough Times For PC Gamers SSB Brawl Review Microsoft repair center rapes one of a kind Xbox 360 Battle Field Heroes Lee’s New Wii/Brawl Clan And Duh Duh DAAAAAA RedCell Boot Camp Start [...]
Posted by Henry on March 8, 2008 at 6:14 am
That’s a great company taking care of their fan base….HEAR THAT KONAMI !!!!!!!!!!!!!!!!!!!!!!!!!!!!
Posted by Wolfgame on March 8, 2008 at 6:17 am
That’s pretty awesome of them. A friend of mine had a similar thing happen to him when TekServe in NYC decided to wipe Woz’s autograph from the back of his ibook. That’s life I guess.
Posted by meneame.net on March 8, 2008 at 7:56 am
Bungie rectifica error de M$ [EN]
Relacionada con meneame.net/story/xbox-fue-coleccion-hasta-regreso-servicio-tecnico , Bungie al enterarse de la pasada que le hicieron al gamer con una XBOX360 de colecciĂłn, le mandaron como compensaciĂłn un paquete completo de merchandise, incluyendo…
Posted by dude100 on March 8, 2008 at 8:18 am
That’s really great of them guys over at Bungie. I think the signed helmet of course is the best thing. I’ll bet they have a whole closet of that stuff at their offices.
Posted by Rekkart on March 8, 2008 at 8:19 am
Props to Bungie. They know how to rectify a situation.. one that wasn’t even their fault! And all in a timely manner. Meanwhile Microsoft is moving at a snails pace, showing that it is tough to get a behemoth in motion.
Posted by The screwed get unscrewed in a big way « The Xbox Domain on March 8, 2008 at 8:22 am
[...] [Via Hawtymcbloggy] [...]
Posted by HostBarracks.com on March 8, 2008 at 8:27 am
I’m sure what I’d like to say has been said in better words. Class act Bungie.
In a world without heroes, here’s showing there is hope out there.
Halo and Bungie FOREVER!
Posted by Gotta love Bungie - GamerNade Forums on March 8, 2008 at 8:42 am
[...] has taken a huge step by sending him swag when they had nothing to do with it. Here is the article; Bungie Unscrews Previously Screwed Gamer « Hawty McBloggy Invites You to Play (it also links to the original). __________________ Xbox Live Community Game Night Coming Soon. [...]
Posted by Adam on March 8, 2008 at 8:42 am
This is PR that money can’t buy.
Posted by Shaun555 on March 8, 2008 at 8:43 am
Bungie is the most EPIC Video game company ON THE PLANET!!
Posted by PaperThinWalls on March 8, 2008 at 8:47 am
See this why Bungie is one of the greatest developers out there. They really care about their fans.
Posted by Masterofgrunts on March 8, 2008 at 8:50 am
After seeing this display of help from Bungie im glad they split from microsoft, Microsoft would have never allowed them to send him so much cool stuff for free.
Posted by Depredation on March 8, 2008 at 8:52 am
Wow! I’ve only played 1 of Bungie’s games, was not very interested in them but WOW there’s never a gaming company so willing!
Posted by Yarp on March 8, 2008 at 8:54 am
I’m not a fan of Halo, but I gotta say, that was a class act.
Posted by Bungie comes Through - HardwareLogic Forums on March 8, 2008 at 8:55 am
[...] Bungie comes Through Bungie had nothing to do with the problem but came through anyway. "Nathaniel had an Xbox 360 upon which he collected signatures and custom artwork from notable members of the gaming community. When the console broke, he called Xbox support and explained the situation. The phone representative assured him the artwork and signatures would be safe and sound during the repair process so Nathaniel hesitantly sent it on its way. When the console was returned to him, the case was clean. No artwork by Luke McKay, no Bungie signatures, no funny lines written by the Rooster Teeth Productions staff. Everything was gone. Because of the communication error between Microsoft’s phone support and their repair center, Nathaniel suffered a very tangible loss. People have speculated whether the case was “cleaned” or switched out. Perhaps Microsoft will uncover the truth during their investigation, perhaps not. The answer probably lies in one single employee and that employee only." Read what Bungie did. Bungie Unscrews Previously Screwed Gamer « Hawty McBloggy Invites You to Play [...]
Posted by brian on March 8, 2008 at 8:58 am
All this because of Microsoft screwing off some devoted gamer!!! Brilliant. This is how you do customer retention
Big Co. Take Note Please. A test will come soon…
Posted by LostDog on March 8, 2008 at 9:00 am
All this time and not one “Frog blast the vent core.”
A discussion of Bungie is not complete without one.
//if you don’t know what I’m talking about, then get off my lawn you damn kid.
Posted by babs on March 8, 2008 at 9:01 am
Jesus christ, this is making me mist up. Nice one, Bungie.
Posted by ./fight on March 8, 2008 at 9:09 am
Its good to know that there are still companies that have humans running them. Its funny how some folks are called, or claim to be a Philanthropist, yet they cannot take care of their own customers. Especially after they are the ones responsible for the problem..
All that money and power, and no common sense. .. Whoah! DEJA VU…
Cheers to Bungie..
Posted by Thomas Able on March 8, 2008 at 9:11 am
Who would make this up? Just the thought of that makes me sick. I’m glad that Nathaniel got something back for the stupidity of the console washers, even though Bungie Studios cannot restore Nathaniel’s memories, they are quite cool to help making more [memories].
Now only if I could get Jabil Circuit to honor my Service Contract. I hate those people.
Posted by This just sucks. - GamersHell.com Community Forums on March 8, 2008 at 9:15 am
[...] ending Bungie Unscrews Previously Screwed Gamer Hawty McBloggy Invites You to Play [...]
Posted by JT on March 8, 2008 at 9:20 am
Well said, Masterofgrunts. Bill Gates would have asked the guy for about $200, probably.
Posted by J on March 8, 2008 at 9:25 am
Good for Bungie! F- Microsoft!
Posted by OGsmokeTICAL on March 8, 2008 at 9:28 am
Bungie you rock. What a way to take care of a gamer in need,
Posted by Bungie wynagradza gracza od “wyczyszczonej” konsoli - GRRR.pl - blog o grach, nowe gry komputerowe, konsole on March 8, 2008 at 9:30 am
[...] i fot.: howtymcbloggy Galeria: Zestaw Halo dla pokrzywdzonego gracza « [...]
Posted by john on March 8, 2008 at 9:34 am
Good job Bungie.
Posted by T Shane on March 8, 2008 at 9:49 am
If I were a gamer, I’d buy Bungie!
Nice story.
Posted by Wow on March 8, 2008 at 9:51 am
Wow
Bungie’s next game is gonna sell like hotcakes, whatever that game is, i just want to buy it now just to support them.
who can hate the company that loves the little guy? not me
Posted by Slothman on March 8, 2008 at 9:51 am
This is total awesome from Bungie. Way to go, I hope this story spreads all over the net!
Posted by Andrew on March 8, 2008 at 9:55 am
Bungie sometimes is like the best big brother why can all major cooperations take the same initiative if they did the world would be a much better place, thanks bungie!
Posted by Wow on March 8, 2008 at 10:01 am
i feel peace, serenity,
good karma in the air
Posted by dude on March 8, 2008 at 10:04 am
This is truly amazing. I commented on the original story that Microsoft would never do anything. Guess what, that really is the case. However, Bungie is a completely different company these days and they care about their fans. Rock on Bungie!
Posted by carville on March 8, 2008 at 10:19 am
Last year I sent an e-mail to Bungie, and I asked them for a small birthday present (at least Halo postcard or T-shirt or anything else, anything possible), because here in Hungary it’s hard to buy any Halo stuff, and I wanted something special for my 18th birthday. I hoped I got at least answer, a Halo fanatic should get an answer, even if he can’t get gift, or even if they don’t know where Hungary is. I was wrong…
Do american fans have priority? Ehh.
Don’t misunderstand me, I’m glad because at least Nathaniel’s story has happy end. But I can’t resist to tell my story. :/
Posted by dave on March 8, 2008 at 10:29 am
arhhhh hes well lucky i want all those goodies!
but all i can say is well done bungie!
Posted by NeKoS on March 8, 2008 at 10:40 am
Wow, I am sincerely in awe about Bungie. I always knew Bungie was a respectable company but this go farther then anything I believe anyone could image. This type of response is only dreamed about as a “What if”. Bungie is a company that all companies should look up to even MS for customer response and resolutions.
Bungie will always have my respect!
Nathaniel is certainly a deserving person for such response. Congrats to you, my fellow gamer! BTW, I am sure when MS gets to the bottom of this, they will take care of you for their huge mistake.
Posted by HammerShot on March 8, 2008 at 10:48 am
Sweet merciful crap. That’s alot of swag.
Posted by INSULINFUNK » Bungie Rights a Microsoft Wrong on March 8, 2008 at 10:48 am
[...] today we get good news! The day the original story broke, Bungie employees sprung into action. Completely uninvolved in [...]
Posted by mase on March 8, 2008 at 10:51 am
screw microsoft they suck the developers are awesome to bad they got halo series binded with microsoft a multi consol halo series would rule the gaming industry
Posted by Kantenflimmern - Wer was anderes liest, stinkt! » Putzfimmel on March 8, 2008 at 11:01 am
[...] Update: Bei Bungie scheinen ein paar ziemlich coole Leute angestellt zu sein. Sogar sehr coole! [...]
Posted by Andrew on March 8, 2008 at 11:03 am
Lets not kid ourselves…
The artwork was not removed during a “washdown” procedure. MS did what it always does for 360 “repairs”, it cycled a refurb off the shelf and sent it back to the guy.
The 360 he got back was not the same one. This sort of thing has been well documented, and if you think about the number of warranty repairs MS does, makes a lot of sense.
His old unit is either on a shelf somewhere, in some unscrupulous employee’s hands, or has only recently been sent off for a complete refurb (at which point the case would be washed/replaced).
So it seems possible that MS might be able to find the original defective unit, but only amongst a pile of other red-ringed 360’s in a massive warehouse somewhere…
Gotta love it… Takes recyling to a whole new level.
Posted by Twilight Ronin on March 8, 2008 at 11:04 am
This goes above and beyond anything I expected. Especially since it is coming from Bungie who wasn’t directly involved. I must admit that I was never fan of Bungie myself, but after seeing this I just might have to change my opinion. I haven’t even heard of another gaming producer doing anything even remotely similar to this.
Posted by mrpikachu1 on March 8, 2008 at 11:06 am
Awesome! that’s the way to follow for the other companies
so bungie my respects (sorry for the bad english)
Posted by xepherism on March 8, 2008 at 11:09 am
For a guy that got screw-over, he sure got a lot of good things back in return.
Is this the work of Karma? :D
Posted by nizzy1115 on March 8, 2008 at 11:09 am
Very Very cool. Bungie is great and i love their games. It’s good to see companies truly caring about their customers.
Posted by magoo on March 8, 2008 at 11:34 am
Nice story……
but………
I am dumbfounded that someone would be so stupid to wipe the cover clean.
This guy will never be able to replace his original, which makes one question why he just didnt buy a new one when the autographed model bellied up.
“trust no one, assume nothing”
I hope the guy at MS didnt steal this guys cover…..and really did wipe it clean……..otherwise…..thats just low.
Those Bungie guys stepped up and saved MS ass.
Posted by !dan on March 8, 2008 at 11:58 am
I am going to cry. It is that beautiful.
Posted by RandomJoe on March 8, 2008 at 12:03 pm
My only suggestion to Nathaniel would be that, after his console gets tagged again (we know it will!) and it red-rings again (sadly, it will), he get some plain replacement panels for the tagged panels, swap out the tagged ones for the plain ones and send his now “vanilla” box to the repair depot.
Posted by M3 Sweatt, Microsoft on March 8, 2008 at 12:17 pm
bs_angel, I think that the coverage you gave this was really helpful. Thanks for your help in making the connection. I know that the Microsoft teams in support, services and Xbox are working on this issue, and will follow up with Nathaniel.
As noted in an early thread, this takes time, but I expect that the teams will learn from this issue and take appropriate steps. I’ve returned an Xbox 360 and had to go through the regular repair process (as noted on my blog), and found in my own experience that the Xbox service team to be responsive and helpful.
Posted by gor on March 8, 2008 at 12:43 pm
And they say there’s no God. I think he works for Bungie!
Bungie, you guys are awesome!
Posted by Britini Martini on March 8, 2008 at 12:48 pm
wow… I had to send in my box and it had a bunch of cool gaming stickers on it (ones from MLG, destructoid, kiaeneto and a few others) that all got taken off. It sucked :( and I even asked them if they would still be there and they said “if it’s just getting fixed, ya.”
so I just assumed I got a whole new box.
but ya.. stickers don’t compare to art and autographs. That pisses me off >.<
but this guy sure is a lucky guy for getting all that swag :)
I’m sure whatever they do to fix it, it’s gonna be epic.
Posted by BlacFyre on March 8, 2008 at 1:05 pm
That’s just awesome. =D Utterly made my day hearing everything turned out alright and better by the looks of it!!!
Posted by Bmack on March 8, 2008 at 1:10 pm
They all need to randomly show up at the kids house with Markers and remake the Xbox
Posted by Adam Houston on March 8, 2008 at 1:14 pm
Wow. Bungie rocks. Totally and completely, this is the nicest thing I’ve seen a company do in a long time.
Posted by Kinglink on March 8, 2008 at 1:31 pm
You know, I hate Halo, I think it’s one of the worse things to happen to console gamers, but at the same time after reading this I have to say Bungie is A+ class act.
It might not be his old box but Bungie has given the guy something incredible out of the goodness of their hearts. They didn’t have to, but they saw a true halo fan and they hooked them up. Good for them. I’ll be buying what ever they put out next (unless it’s halo 4)
Posted by TheDeeZone on March 8, 2008 at 1:46 pm
Very cool. Bungie is awesome.
Isn’t switching out the case the same thing as stealing?
DH
Posted by I feel for this guy « …and then they made me their chief. on March 8, 2008 at 1:52 pm
[...] Comments I would have been livid about the same situation (his 360 looked really cool), but after this package I would be not as [...]
Posted by boojah on March 8, 2008 at 2:08 pm
imho bungie just did what any smart company does. its just good PR. but good for him :D
Posted by MichaelB on March 8, 2008 at 2:10 pm
Wow. Two thumbs way up! You guys are truly a class act and your generosity and kindness have really made my day.
I’ve always liked Bungie…their games exude style, creativity, and attention to detail (plot, graphics, etc). Although I’ve never tried the Halo series, I have fond memories of playing through each release of Marathon (including the leaked beta of the first game) back in my Macintosh days. I think I’ll have to check out Halo now.
Again, bravo!
Posted by Mecandes on March 8, 2008 at 2:23 pm
You know Bungie only did this because his story got so much press. Their marketing/PR guys saw an opportunity to send the guy some stuff and then get their company on the front page of Digg, etc. Do you know how much stuff they give away in a year? This is absolutely nothing to them. Very smart move, but probably not done out of the kindness of their heart, alas.
Posted by Just_One_Fix420 on March 8, 2008 at 2:30 pm
I quit playing my 360 in favor of the ps3….I never owned Halo 3 ….but after following this story….I’m going to order a copy of Halo 3 and pick up the next game they release…regardless of what it is(hopefully on ps3?)….I want to stand behind a company that stands behind its fans.
Posted by vernon on March 8, 2008 at 2:31 pm
WE LOVE BUNGIE!!!!!!!!!!!!!!!!!!!! AND THEY LOVE US!!!!!!!!!!!!!! GAMERS AND BUGIE ROCKS!!!!!!!!!!! WOOOOOOOOOOOO
Posted by c3p0v2.3 on March 8, 2008 at 2:38 pm
WOW, Bungie gets all my respect!
Posted by ukluc73 on March 8, 2008 at 2:45 pm
it must have cost bungie alot for all this, and this is how nice they really are, makes you sorta feel happy that there are some REALLY nice people in the world =`)
Posted by Mandude on March 8, 2008 at 2:47 pm
Good. I’m glad they stepped up.
Thanks Bungie too. They got some major points for doing that.
Posted by Donald on March 8, 2008 at 2:52 pm
Who cares what Bungie’s motives were? Few of us are saints. But their actions speak for themselves. Good for you BUNGIE! I for one am slightly happier to find such good deeds out there.
Microsoft, step up and fix ytour processes. That’s all any of us want. You’ve got lots of resources and a valuable brand. Plan, and execute your plan. Your customers always should come first…no matter what. That’s how you get loyal customers.
They did take care of my Xbox problems, and sent me a Live 2-month card. Thank you. Keep up the good work, and don’t screw up royally like this anymore!
-D
P.S. Please fix that piece of junk product called Vista!
Posted by Speaking of bad customer service… « Wrathchild on March 8, 2008 at 3:21 pm
[...] Hawty McBloggy: Bungie Unscrews Previously Screwed Gamer Tagged with: customer service, microsoft, repair center, xbox 360 « Basic Instructions: How to Develop an Invention For a Sith, you can be so childish… » [...]
Posted by blackHat on March 8, 2008 at 3:35 pm
Bungie has been true to it’s fans since the days when everybody had @aol.com email addresses. i’ve never known a company to be so grassroots, and so personally accessible.
When Jason Jones made the decision to accept the Microsoft buyout, many avid fans all over the gaming community (the Mac community in particular) expressed major disappointment in them, feeling that the spirit that made Bungie unique would be absorbed and eradicated by the stuffy, impersonal corporate behemoth that is Microsoft.
Now, several years on, it seems Bungie utilised the decision precisely as they said they would—they’re taking full advantage of Microsoft’s resources to make awesome games, and on the scale they always wanted to. What’s more—as is demonstrated in this case—they’ve kept the level of commitment to their fans, even in spite of the initial skepticism.
Way to go, Bungie.
Posted by Vash on March 8, 2008 at 3:55 pm
Bungie > microsoft
Posted by Bungie Fixes A Huge Microsoft Error - Hustlin’ Games on March 8, 2008 at 3:57 pm
[...] via Hawty McBloggy [...]
Posted by Bilal on March 8, 2008 at 3:58 pm
Now if only HP returns my laptop which they have lost in their service center for more than 2 months! I have tracked it through UPS and have sent them all the evidence necessary to track it. It puzzles me on how companies are not in touch with their services.
http://www.bilal.ca/ has more info if anyone is interested. Horray for Bungie for their awesomeness!
Posted by xmiyux on March 8, 2008 at 4:33 pm
As always Bungie shows their class. Even those who decry it as a simple PR move – the individual customer doesn’t care and it fosters the rabid sort of love for the company many of us feel. <3 Bungie
Also, the comment on the CD case to not erase is really damn funny. :lol:
Posted by Jim on March 8, 2008 at 4:37 pm
Woooooo! Go Bungie!
Posted by Bungie Kicks Ass « on March 8, 2008 at 4:39 pm
[...] Bungie is officially the coolest company on the planet! [...]
Posted by XBOX UPDATE: Bungie Unscrews Previously Screwed Gamer - NECO Forums on March 8, 2008 at 4:50 pm
[...] UPDATE: Bungie Unscrews Previously Screwed Gamer Can you say lucky mofo? azz! Bungie Unscrews Previously Screwed Gamer « Hawty McBloggy Invites You to Play __________________ The new K.I.T.T is a Mustang…and they called Paris Hilton a media [...]
Posted by Harrison on March 8, 2008 at 5:40 pm
This just confirms what I’ve always thought: Bungie rocks and Microsoft stinks, and wouldn’t be anywhere in gaming were it not for Bungie.
Posted by Bungie Helps Out A Screwed 360 Owner | Geek Madness on March 8, 2008 at 6:01 pm
[...] Hat tip to hawtymcbloggy [...]
Posted by DaXtermGuy on March 8, 2008 at 6:03 pm
this is how you do customer service.
Thumbs up to Bungie.
Posted by Tim on March 8, 2008 at 6:22 pm
It’s awesome and everything that bungie gave him all that stuff, and I might be wrong, but according to the list…they didn’t send one copy of halo 3 to the guy.
Posted by David on March 8, 2008 at 7:59 pm
I have never liked the Halo series (gasp!), but this kind of support from the staff is pretty fantastic. Kudos to the guys at Bungie…maybe some of the large corporations will see this and remember how to treat people, not customers.
Posted by Yo Yo on March 8, 2008 at 8:14 pm
Very cool of Bungie. Very cool.
Posted by The Cool Side of the Pillow on March 8, 2008 at 8:51 pm
Awesome shit! I like how the guy who signed his name on the soundtrack also put “DO NOT ERASE!” lol
Bungie is awesome, but Microsoft should take a page from them as well.
Posted by blueimac540c on March 8, 2008 at 8:54 pm
Who cares if it’s all a PR move. Someone got what karma gave- And honestly, I’m sure there’s still a spine in that company, and the guys honestly felt for him. Call me naive, but I have to believe there’s still good hearts in the world.
Next time I see a flaming helmet, I’ll remember to send a thank you note after the game.
Posted by Gai on March 8, 2008 at 9:20 pm
That is absolutely awesome. Bungie rawks!
Posted by Bungie comes to the aid of broken hearted gamer « Last Minute Productions on March 8, 2008 at 9:23 pm
[...] [The Full Story] –End Edit– [...]
Posted by controlling chaos on March 8, 2008 at 9:34 pm
WOW -an excellent move. Good to see all goodies he got just for waiting. Enjoy your new toy!
Posted by specordnance on March 8, 2008 at 10:11 pm
Wow. What a class act, Bungie.
Posted by Bungie makes good with erased 360 owner | Techchill.com on March 8, 2008 at 10:12 pm
[...] to right any wrongs. And boy did they ever right the wrong. Nathaniel was overjoyed to receive a gigantic swag bag from team Bungie, full of Halo memorabilia, action figures, clothing, accessories, hardware, music [...]
Posted by Euge’s Ramblings » Blog Archive » Good going, Bungie! on March 8, 2008 at 10:35 pm
[...] clean up all those squiggly signatures for him. Was all lost? Nope! Bungie stepped up and really hooked this guy up for his troubles. Despite the fact that Bungie had absolutely nothing to do with what happened, [...]
Posted by Kevin O'Heron on March 8, 2008 at 10:38 pm
Do you realize how many fans Bungee has earned from this?
I’m going to play Halo in honor of Bungee once I get my 360 back from Microsoft.
Posted by gg.org blog » That’s harsh on March 8, 2008 at 10:42 pm
[...] fan who had irreplaceable Halo art and autographs wiped off his RRoD’d 360 by Microsoft saw Bungie do their best to comfort him. Good on Bungie, but damn, how did they beat Microsoft to the PR punch? Bungie wasn’t even [...]
Posted by ThomasJLKastner on March 9, 2008 at 12:49 am
I agree with Keven O’Heron(post 169). I think I’m going to go to my local LAN center and play Halo even though I’m not exactly a Halo fan. This is an awesome thing to do for a fan that was victim of an unfortunate circumstance.
What an amazing gesture Bungie has extended to their dedicated fan.
Posted by El caso de la Xbox de colecciĂłn tuvo un final feliz. on March 9, 2008 at 1:15 am
[...] Si quieren conocer todos los artĂculos que contenĂa el paquete asĂ como la carta de agradecimiento de Nathaniel sigan al blog de Hawty McBloggy. [...]
Posted by Sephirath on March 9, 2008 at 2:08 am
Hey, men, It was luck while unluck moment ;) We are with you!
Posted by zeth006 on March 9, 2008 at 4:28 am
Holy crap…that’s a lot. Now THAT is what I call customer service! If I were to receive that kind of compensation as well as quality customer support over the phone, you can almost guarantee 100% that I would be a loyal customer of that company for LIFE!
Posted by silvercube on March 9, 2008 at 4:34 am
There’s a lot of love to be found here : )
Posted by Pete on March 9, 2008 at 5:42 am
Other development houses like codemasters should learn from Bungie and their commitment to quality and community support. With Bungie you feel they make great games with passion and pride, 10/10 Bungie long may your success reign.
Posted by Loot Ninja » Bungie and Microsoft Doing Right by Wiped Xbox 360 on March 9, 2008 at 7:00 am
[...] wiped clean by Microsoft? Turns out he’s getting some awesome stuff. Bungie already dropped a crap-ton of product on him. Check out the swag bag sent to [...]
Posted by IsaacMG on March 9, 2008 at 7:51 am
Damn, after reading this story I love Bungie even more! It’s just so incredible they did this to compensate Nathaniel for an error they weren’t involved at… props to Bungie!
Posted by Visiondecor Blogsite » Microsoft Screws Up, Bungie Saves the Day on March 9, 2008 at 8:01 am
[...] her article:The same day the article was posted, I received two emails from Bungie empl’; HawtyMcBloggy reports that a previously “screwed” gamer had many autographs from “members of [...]
Posted by Brandon on March 9, 2008 at 8:03 am
I bet after what Bungie did Microsoft is gonna try to top them…. but what the hell are they going to do? Send the 360 all over the United States possibly the world to get more signatures?!?!
Posted by Xboxic » Screwed gamer compensated on March 9, 2008 at 8:04 am
[...] Hawty McBloggy digg_title=’Screwed gamer [...]
Posted by Tyler on March 9, 2008 at 8:09 am
Bungie guys are one classy group. Dugg the story.
Posted by Iranian Ajax on March 9, 2008 at 8:45 am
Im glad all things worked out. They usually do.
SMILES!!!!
Iranian Ajax
Posted by Wes on March 9, 2008 at 9:09 am
I bought a t-shirt from Bungie just to show my support!
Posted by Bungie compensa al usuario al que borraron las firmas de su XBox 360 on March 9, 2008 at 9:47 am
[...] VĂa | Hawty McBloggy [...]
Posted by Xprimentyl on March 9, 2008 at 10:10 am
This is a great story. Sorry about the loss of such a unique and invaluable console, but, Bungie’s action to repair some of the damage is astounding. IMHO, love my 360 and I’d miss the console if It had all that custom work on it, but the gift packagse sent form the greats behind my absolute favorite games is x10 better. NEVER OPEN THAT STUFF! THAT’S A LEGACY RIGHT THERE! Kids, grandkids and their kids are gonna love that stuff!
Posted by goa on March 9, 2008 at 10:10 am
yeah, bungie has always put their hearts into everything they do. When I bought marathon infinity in 1996 the serial # didn’t work, so they sent me a funny letter with a cool sticker and a new serial.
Posted by UPDATE: Bungie delivers! « Girth Industries on March 9, 2008 at 11:20 am
[...] For a full detailed list of what the guy got, check out the original article at HawtyMcBloggy.com [...]
Posted by carabus on March 9, 2008 at 11:34 am
That’s a happy camper
Posted by Lose Signed Bungie Halo 3 Xbox, Get Box of Halo Gear | Halo's Finest on March 9, 2008 at 11:37 am
[...] the while Microsoft has little to say…according to hawtymcbloggy Microsoft’s closing statements were, “We’re really sorry this happened. There’s no way to [...]
Posted by setters on March 9, 2008 at 12:02 pm
go bungie! well done that company!!
Posted by ubergamer99 on March 9, 2008 at 12:13 pm
Do you think if I said that happened to me they’d send me all that stuff?
It looks pretty sick!
Posted by madmilker on March 9, 2008 at 4:21 pm
duh! Righty Tighty, Lefty Loosey….can’t they screw their own nuts!
oops! they did.
Posted by zero-kill on March 9, 2008 at 8:02 pm
The fact that they found your blog isn’t surprising especially since it pops up about every 140,000 stumbles on StumbleUpon.
Good job to Bungie for their support.
Posted by Cayote on March 9, 2008 at 8:20 pm
This Awesome Story Made Me Cry. I love this community and I love Bungie!
Posted by MEGATONik » What’s the difference between a pregnant woman, a lightbulb, and a screwed gamer? on March 9, 2008 at 9:21 pm
[...] quickly sent him a huge amount of Halo swag, listed [...]
Posted by Canadian Free Stuff Guru on March 9, 2008 at 10:49 pm
OMG! A few minutes ago I read the previous post and was so pissed off!! Bungie have regained my respect! Good job guys! This is how customer support should always works :-)
Posted by FINAL FELIZ PARA EL FAN DE HALO (detallazo de Bungie) | xblog360.es on March 10, 2008 at 12:10 am
[...] No esta nada mal, tenĂ©is fotos de la colecciĂłn aquĂ. [...]
Posted by Bungie cumpliĂł con su palabra y compenso a Nathaniel on March 10, 2008 at 1:16 am
[...] Via Hawty Mc Bloggy [...]
Posted by grimrune21 on March 10, 2008 at 2:24 am
MAD props to Bungie for really reaching out to a fan. Congrats to Nathaniel
Posted by Paul on March 10, 2008 at 2:53 am
Good to hear there are “Good Guys” out there still!
Posted by Los Reyes Magos vienen de Bungie | Nivel22 on March 10, 2008 at 4:07 am
[...] Hawtymcbloggy bungie, firmas, Microsoft, regalo, servicio técnico, [...]
Posted by BattleMaster25 on March 10, 2008 at 4:17 am
I am truely happy that Nathaniel has gotten some restitution, i know it’s not the same as what he had before, but in some ways it’s just as good if not better, still the orginals are the things we hold onto and charish the most. The response from Microsoft is so typical, and the response from Bungie so a-typical. Truely there is no better gaming company than them, and just one of the reasons why i am such a die hard fan of them, and their games!
Thank you Bungie, thank you for all the hours/days of non-stop fun and constant enjoyment! Thank you for actually caring about your fans and followers, you are truely one of a kind!
Again, Nathaniel, as an avid collector myself, i am truely sorry for what happened, and hope that your story, albiet it should have never happened, can hopefully change things for the better, so that no one else has to suffer a tragedy such as this!
Posted by StatikBit on March 10, 2008 at 4:48 am
I’m so happy to hear that Bungie hooked him up with so much! This is truely a great story; one for the record books!
Posted by Ick on March 10, 2008 at 6:23 am
Please send me that helmet in the mail. It looks like it needs “cleaned off” to me.
Posted by CrunchGear » Archive » Bungie sends a treasure trove of stuff to sad gamer on March 10, 2008 at 6:50 am
[...] Bungie Unscrews Previously Screwed Gamer [Hawty McBloggy] tr { border: 0px } td { cellborder: 10px; padding:5px; } table { border: 1px solid silver; margin-left: 20px; width: 540px; padding: 5px; } [...]
Posted by XMixMasterX on March 10, 2008 at 7:50 am
Awesome!!!
Any word on RT productions getting anything to him?
Posted by Johnny on March 10, 2008 at 8:31 am
It probably was a PR stunt… but who cares. More companies need to do more things like this. The world is losing sight that back in the day “mom and pop” shops would do things like this all the time. Microsoft I hope you are taking notes. Great job Bungie. Thumbs up.
Posted by letmelive4sh0 on March 10, 2008 at 10:47 am
*cries* i would have kissed every single bungie employee for that.
Posted by NeoSimkin on March 10, 2008 at 11:28 am
=)
Posted by GameLemon Blog » Blog Archive » I Wish Microsoft Would Super-Break My Xbox… on March 10, 2008 at 1:35 pm
[...] continuing coverage about the kid who got screwed by Microsoft. Well no more! As he has now been handsomely rewarded for his bellyaching. Squeaky wheel gets the grease, remember that [...]
Posted by IceMan 0007 on March 10, 2008 at 2:09 pm
WooHoo!! Way to go Bungie
Totally above and beyond the call for the fans more companies should follow this example and back up both the fans and customers.
Posted by BungieRocks on March 10, 2008 at 3:26 pm
Great job, Bungie. You have my loyal support.
Posted by Revshawn on March 10, 2008 at 5:29 pm
I absolutely love Bungie, and I’m glad that Nathan got his 360 back. Microsoft should be ashamed for what they have done! They’ll probably do something stupid and give him Microsoft points or something dumb like that.
I am proud to be a owner of Halo 3. Halo 4 ftw!
Posted by Danthemanwithnoplan on March 10, 2008 at 9:23 pm
(in a godly voice) BEHOLD THE POWER OFF BUNGIE!!
Posted by halo hater on March 10, 2008 at 10:19 pm
You wonder why Bungie did this? Look at the 200 or so positive comments praising them like they actually cared about this person….. This is an obvious PR scheme by them. It probably cost them nothing for all of that stuff. They probably have boxes of the stuff to give away for promos and contests. They’re just doing this to make halo lovers love them even more….
Posted by Bill on March 11, 2008 at 6:08 am
I do believe it worked!
We DO love them even more!!
Awesome move on Bungies part…Awaiting the Microsoft response…???
Posted by It feels like Spring, and I like that « Jon Furniss on March 11, 2008 at 10:30 am
[...] check out this article: Bungie Unscrews Previously Screwed Gamer. I found this while stumbling until like 2:30 in the morning last night, and it made me happy, and [...]
Posted by WhiteRaven01 on March 11, 2008 at 12:47 pm
That is the single most awesome thing I have ever seen!!!! I had read the original article when it first went up.
Nathaniel rock on bro!
And Bungie shows what its truly about! Not the swag, not the popularity, but the all around support for each other. After all who else will look out for us except each other.
As the way it should be.
Posted by Ridge on March 11, 2008 at 2:38 pm
Im not a fan of the HALO fad, but the story about the erasure pissed me off as a gamer, and I give massive credit to Bungie for doing this for the gamer…
Posted by Ryan on March 11, 2008 at 4:39 pm
props to bungie for going out of the way. I would sell that shit on ebay if I was him.
Posted by WT Snaks on March 11, 2008 at 5:43 pm
Wow, that’s awesome of them (Bungie) to do that for you.
Have fun with the action figures!
Posted by Zyrin on March 11, 2008 at 6:34 pm
Bungie, you guys rock for that! Microsoft, you guys fail at this point.
Bungie is now the new Emperor! Praise Emperor Bungie!
Posted by Tim on March 12, 2008 at 10:01 am
bungie ftw
Posted by » Archive » Why Bungie Rules on March 12, 2008 at 8:19 pm
[...] have long been a fan of the Halo series and Bungie. The blog HawtyMcBloggy tells us a story about a guy named Nathaniel who had his XBOX 360 adorned with artwork and [...]
Posted by Dave on March 13, 2008 at 4:28 am
Bungie fir the win! w00t w00t!!
Posted by birdough on March 13, 2008 at 9:18 am
So how come my 360 just cam back from rrod service and still had the same old dirt smudge on it? They must only clean the ones with cool artwork?
Posted by Bryan on March 13, 2008 at 10:43 am
Bungie I love you!!!!!!!!!!!
Posted by California Gamer on March 13, 2008 at 11:16 am
Too bad they didn’t include functional laser/lights in the helmet. :-) That would be a killer mod to the Holo kit… Someone needs to make a x-box clear stick on kit… Like the 3M material used for clear bras… or this stuff http://www.xpel.com/ Then you could see the autographs but not erase them, and you wouldn’t have bugs stuck on your fine xbox 360… double sweet.
Halo is pretty cool, and Bungie rocks for their quick and over-the-top response. I must admit that COD4 quickly push my copy of Halo3 to the curb… but hey, I bought it, and I think it is a great game!
Posted by Emmy on March 13, 2008 at 9:15 pm
Wow Awesome!!!
Posted by Scott on March 13, 2008 at 9:15 pm
My box got scrubbed also. Help me! :)
Posted by mark on March 13, 2008 at 9:16 pm
All the nonsence with games now and systems, I’d buy from those people.
Posted by Jacque Rodriguez on March 13, 2008 at 9:18 pm
I dont play X Box but I did gave one to my nephew and when I saw this article I just had to read it. I think it was great Horrah!! for Bungie It was a good thing they did. Its because of the fans that they have made it so popular.
IT WAS A GREAT THING THAT YOU DID!!
Jacque
Posted by Ken Deemer on March 13, 2008 at 9:18 pm
Wow! That’s customer Service!! Not only was it not there fault, but they stepped up & tryied to right a terrible wrong!
I’ll buy any Bungie game now!!
Bravo!
Posted by rlee on March 13, 2008 at 9:19 pm
The yahoo headline was so misleading… Tragedy turns into Triumph. I thought some kid had died from from a Halo related incident, that he/she who passed away really loved halo and so forth…
A CASE WAS ERASED??? COME ON. YES, HE DESERVED THE COMPENSATION. THIS DOESN’T WARRANT FRONT PAGE. NO ONE DIED.
Posted by Ellen on March 13, 2008 at 9:19 pm
That’s freaking awesome of Bungie to do that! Marks up another reason to love those guys and gals!
Posted by Robert Gist on March 13, 2008 at 9:20 pm
Thumbs Up Bungie!
My question is did Microsoft take any responsibility for their mistake?!? My guess is NO!
Posted by PJ Holt on March 13, 2008 at 9:21 pm
COOL!!!!! WAY TO GO DUDE!!!
Posted by Brandon on March 13, 2008 at 9:22 pm
I would have had heads roll over this.
This guy has the patience of a saint.
Posted by Stephanie Munoz on March 13, 2008 at 9:22 pm
AWWWWWW SWEEEEEEET O_O!!!!!!!
Posted by Ghost on March 13, 2008 at 9:22 pm
Halo 3 Sucks, Halo 1 Is The Best, Halo 2 Is Hott. But Halo 3 Just Plain Sucks. That Kid Should Be Playing Call Of Duty 4.
Posted by bunjie fan on March 13, 2008 at 9:23 pm
dude that is a really cool you are lucky i have never seen a company that cared for there fans as much as bunjie congrats on your new stuf
Posted by Dennis Bauer on March 13, 2008 at 9:23 pm
i love the “Do not Erase” comment on the CD, nice work from Bungie ^__^
Posted by dj on March 13, 2008 at 9:23 pm
Nathaniel if you owned a PS3 it never would have broke and you wouldnt have to worry about it! LOL
Posted by ali on March 13, 2008 at 9:24 pm
lol. Bungie was nice for helping out Nathan. I’d be pissed if that happened to me. Way to go Nathan ^_^ Btw… Halo does rock xD
Posted by fred on March 13, 2008 at 9:24 pm
man,luckey why do they do that like replace stuff well they ur soo nice too there fans
Posted by jamie on March 13, 2008 at 9:25 pm
good for you keep on fraging.
Posted by Shawn on March 13, 2008 at 9:26 pm
That is great! Bungie is obviously a stand up company!! Never have I seen a company go that far out of their way to make someone happy and this didnt even involve them! You guys kick a$%
Posted by fred on March 13, 2008 at 9:26 pm
i dont get the’DO NOT EARSE’ plz explain to me
Posted by shannon ward on March 13, 2008 at 9:26 pm
This story brought a tear to my eye as I am a huge gamer and a game art & design student, I hope one day to work for a company that is so dedicated to its fans! Bungie is the best ever!
Posted by Heather on March 13, 2008 at 9:26 pm
Wow… My heart goes out to Nathaniel. I know how he feels. I’m a huge collecter of Sailor Moon, from the anime to the manga and I have over $2000 worth of stuff. If something some how got damaged, I do believe I would go insane. However, what Bungie did for this guy, well all I can say is…. GOOD FOR YOU! You guys went way over beyond, and I hope the problem with Microsoft gets taken care of soon. Nathaniel, hang in there; things always work out for the best (as you can well see for yourself) :)
Posted by F4ith on March 13, 2008 at 9:27 pm
I read this touching story in the front page of Yahoo on Mar 13, 2008. Although I am not a fan of Halo sequence, I really really appreciate a company like Bungie. They don’t have anything to do with this poor guy’s system but they willing to step in and help as much as they can to ease the Nathaniel’s pain. I really respect a company that takes good care of their clients.
Posted by Gin on March 13, 2008 at 9:27 pm
Wow… This really makes me believe that there are REAL people behind the machines. Not only did they make him a consolation package but he actually got a real response from Microsoft. Amen, there is a gaming god! Play on!
Posted by d4n131m3j14 on March 13, 2008 at 9:27 pm
What number do you think that helmet is? maybe a special one? recon helmet would have been better than a shirt..
Posted by mare on March 13, 2008 at 9:27 pm
Bungie rules!!!
Microsoft sucks again.
Posted by rachel on March 13, 2008 at 9:28 pm
bungie rocks <33
Posted by bob on March 13, 2008 at 9:28 pm
What?! Am i the only one who is skeptical about this whole story? They really didn’t solve the problem …..they just threw some action figures at it.
Posted by mare on March 13, 2008 at 9:29 pm
in reply to fred.
it’s making fun of Microsoft.
Because Microsoft erased everything on the Xbox when they were trying to fix the machine.
Posted by bb on March 13, 2008 at 9:29 pm
u know, I wrote a letter to the Yankees organization thanking them for one of the most fun nights of my family’s life. We just had an awesome time. They sent me a huge bag of Yankee merchandise. I never expected anything so cool. The game was more than enough for us. There are some great organizations out there. Sounds like Bungie is one of them. Too bad about the atrwork & sigs….A washdown? I doubt it….
Posted by almostdawn.com on March 13, 2008 at 9:31 pm
I’d say that the people he sent it to kept the autographed one for themselves and sent back a new one… obviously.!
Posted by Riverdog56 on March 13, 2008 at 9:31 pm
It is stories like this that has kept me away from X-Box. After it is made by Microsoft, one of the worst companies for the consumer that has ever been on this planet. Just look at the cruel joke they played on the world called Vista. They may actually give him some cool stuff but they can not replace the damage they have done. But they will say oops MY BAD and act as if that were enough. Go away Microsoft! just go away.
Posted by Sacbeast on March 13, 2008 at 9:31 pm
I haven’t read all the comments, so maybe someone’s said this … but I’m a bit skeptical. Scrubbed clean? Really? I’d bet it’s more likely that someone working at Microsoft STOLE the artwork-covered case and replaced it with another case.
Posted by Princess Scarlet on March 13, 2008 at 9:31 pm
Hi five on the response of some. You never know when someone will step-up or when you will get swept under the doormat. :)
Posted by Evan Morton on March 13, 2008 at 9:32 pm
Bungee shouldnt have had to do anything, Microsoft should have, there system was sooo poorly made, I have gotten the freaking red ring of death 4 times now. Drives me nutts. I don’t understand why they released such a crappy product, Microsoft is just lucky that they were able to sign great games with their system or else I would never have wasted my time. (sorry im a little bitter as i just sent in my 360 again!) Bungee rocks however and it shows with their games!
Posted by Riverdog56 on March 13, 2008 at 9:32 pm
Oh yes, Three cheers for the HALO crew. A company that Microsoft can only dream to be like.
Posted by the JUICE on March 13, 2008 at 9:33 pm
BUNGIE ROCKS!!!
Posted by MICHELE on March 13, 2008 at 9:33 pm
THAT’S AWESOME!
Posted by send nymail on March 13, 2008 at 9:33 pm
It is hard to find good customer service and this is truly great customer service. I was so excited. I cried after I read this story but I am still straight.
Posted by buckshot on March 13, 2008 at 9:33 pm
I’m a huge halo fan from day 1 I have not played halo 3 yet but i will get it soon keep up the good work bungie im impressed with the company. peace.
Posted by John on March 13, 2008 at 9:33 pm
Bungie Rocks!
Posted by David on March 13, 2008 at 9:34 pm
LOL that’s so awesome… I’m not even a gamer but the Yahoo story made me smile to see what luck you have! Well deserved!
Posted by Axile 888 on March 13, 2008 at 9:34 pm
I think that the best thing that can happen to a halo fan I havent played halo that much but I still think thats realy realy cool
I have nintendo Wii not a X box 360 but it still cool
Posted by Edwin on March 13, 2008 at 9:34 pm
man bungie is so tight i wish the guys at epic were like that 11 thousand kills and still no seriously achievement.
Posted by Finder24 on March 13, 2008 at 9:34 pm
bungie has earned another follower in their quest for world domination. im in!. anyways what a amazing thing to do for something you didn’t even screw up on!.
Posted by william gauthier on March 13, 2008 at 9:34 pm
well this helps me understand my son a little better , he pays this games 50 hours per week I hate it . I want him to go Driving in the ocean & horse back riding but no only games . will live in Vietnam he is 13 now he can have any thing but all he wants is games .
Bill
Posted by Cal on March 13, 2008 at 9:35 pm
YOU KIDDING ME, this sick propaganda would make Goebbels blush. Microsoft and Bungie did this for THEIR profit, they could not care less about you peon customer, YOUR A MARK to these corporations. I am on my third xbox 360 and have lost $700 for choosing xbox. In addition, when my xbox was sent back for the second time, I got someone else’s xbox back, which is standard policy by the way. When MS sent my xbox back they canceled my subscription which had 8 months left, then gave me a subscription for my troubles, as promised – FOR ONLY 30 DAYS. They screwed me twice!!! Bill Gate pig demon must be laughing all the way to the bank he owns.
Posted by Adrian on March 13, 2008 at 9:35 pm
That guy will probably have to send in his other Xbox 360 for repairs AGAIN, ha ha! My PS3 has never failed me from launch. And everything just looked dumped into the box, very very poor packaging.
Posted by Cassandra on March 13, 2008 at 9:35 pm
Good for you man! It’s about time someone got something good out of a broken 360!
Posted by Stephanie Munoz on March 13, 2008 at 9:35 pm
WOOOWWWWWWWWWW =D <3 I love u guys!
Posted by nico a on March 13, 2008 at 9:36 pm
Xbox 360 will go down as the ‘pinto’ of game consoles.
so not only did microsoft make a shitty product, but what asswipe ‘cleaned’ this guys game? way to go ms
cudos to Bungie for making it right…
Posted by LC on March 13, 2008 at 9:36 pm
I dont think when he sent in his 360 that they erased it and returned it back. They just sent him a replacement so those autographs are still lurking out there somewhere.
Posted by Sammie on March 13, 2008 at 9:36 pm
Oh my god he is so lucky!!! I love Halo to death. He better take care of all of those items. Still it sucks bout the 360 but hey he got a helmet of master chief and well shit he’s lucky.
Posted by LPT on March 13, 2008 at 9:37 pm
Do Not Erase refers to the people who wiped off the signatures at the MS repair shop… it is a joke/dig at them.
Posted by Living in Sim — [Rich] on March 13, 2008 at 9:37 pm
[...] When Microsoft ruined a kid’s one-of-a-kind Xbox, the maker of Halo stepped up in a big way. [...]
Posted by Blah blah on March 13, 2008 at 9:38 pm
Wow bungie that was awesome, its shocking that you guys compensated him for loses that you had no connection in causing. Looks like this story had a happy ending =), i’am sure anyone wud agree
Posted by Tee on March 13, 2008 at 9:39 pm
I think this is a great story, and kudos to him. Good things come to good people 10 fold. but… that was really stupid to put all that verbage warning others not to try anything stupid. If a knuckle head wants to try his luch, by all means, then press charges. What it really sounds like is you think there is someone clever enough to do it, pull it and get away with it and you are just hating on what they could possible, maybe get away with. STOP HATIN’ ha ha ha
Posted by YourWorstEnema on March 13, 2008 at 9:39 pm
They should have given him some CHRONIC instead of swag!!! ha ha… that is freakin awesome that nathaniel got all that free stuff… lucky bastard!!!
Posted by Susie on March 13, 2008 at 9:39 pm
I came to this page from the front page of Yahoo.com (even though I obviously read it before)
Anyway, DAMN YOU ARE GETTIN FAMOUS!!! :)
Posted by Roger on March 13, 2008 at 9:40 pm
Nice story, but for the author’s information, “swag” is not the correct term here. That actually stands for “Stuff We All Get (SWAG), and is meant for free stuff from booths at trade shows or similar events. Unfortunately, we don’t all get this great Halo stuff.
Posted by Sara on March 13, 2008 at 9:40 pm
Go Bungie! I think what they did is awesome! XD It was great of them to send that so him. It sucks that that happened to his Xbox. I know many friends who have had their xbox meet the red ring of death. It really sucks that their was a miscommunication. (did I even spell that right?) but yeah it’s awesome what people can do and achieve to help another person. You rock Bungie and Good luck Nathaniel!
Posted by coolcat on March 13, 2008 at 9:40 pm
fred do you get it it says “Do Not Erase” to not erase the signature
Posted by Bob on March 13, 2008 at 9:40 pm
Bungie rocks,
But M$ Suxor
Posted by Tee on March 13, 2008 at 9:40 pm
corrections, that’s LUCK and POSSIBLY. THANK YOU
Posted by travis1134 on March 13, 2008 at 9:40 pm
thats real good that makes u love your xbox more
Posted by Ghost on March 13, 2008 at 9:41 pm
All Right! In this day and age you don’t hear ANYTHING like this anymore, no one cares about anyone else unless you need something from them or something’s in it for you. Global Warming, political stupidity, usless wars, scandal, etc… are only a few of our MINDLESS problems. THANK YOU BUNGEE for acting like human beings should act, LIKE PEOPLE!!! (yes a cheesy comment BUT TRUE!)
Posted by mike rogers on March 13, 2008 at 9:41 pm
Its probably not even his original machine… Some kid in India now has an xbox with the autographs on it…
Posted by Joe on March 13, 2008 at 9:42 pm
This is so cool, (a gamer’s tear falls for the story of this lucky guy.)
Posted by Evan Jin on March 13, 2008 at 9:42 pm
hah, looks like rooster teeths got a celebrity.
Posted by BOB on March 13, 2008 at 9:42 pm
WOW UR LUCKY
Posted by David on March 13, 2008 at 9:44 pm
I am very pleased that Bungie reimbursed Nathaniel. On a side note, I truly hope that Microsoft donates another Xbox 360 cover-plate with the same exact artwork and signatures. Thankyou for posting this story on here, it brings me great pleasure to know that there are caring people in this world. Please keep us informed on whether or not Microsoft finds or donates another Xbox 360 cover-plate to Nathaniel. Thank you again,
God Bless
Posted by Bolshak on March 13, 2008 at 9:44 pm
Don’t dis the Halo Trilogy (cough) “Ghost”. The Xbox and PS3 could amount to the same kind of graphics and hard drive space. I believe that Bungie did something above and beyond of what any corporate company would even think of doing. There should be more companies like that. Excellent memorabilia; put them in a glass case and cherish them.
Posted by Larry on March 13, 2008 at 9:45 pm
A typical call taker/script reader response to tell this kid that everything would be fine! I wonder what Country he was calling. How many times must we deal with people who really DON’T CARE!!!
I’d love to meet the stupid idiot that did this to his 360 box! No common sense and I would guess no speak-a-English either…
What has happened to our world of customer service???
Let’s see if MS finds out what really happened!
Posted by Talan on March 13, 2008 at 9:45 pm
You wonder why Bungie did this? Look at the 200 or so positive comments praising them like they actually cared about this person….. This is an obvious PR scheme by them. It probably cost them nothing for all of that stuff. They probably have boxes of the stuff to give away for promos and contests. They’re just doing this to make halo lovers love them even more? I a hard time believing that. Now I will say since this popularity has raised, but planning for the event thats tough to take but not impossible at happening.
Posted by Jesse on March 13, 2008 at 9:45 pm
Not a Halo gamer but I can relate as being a fan of something you love. Stuff like that and the memories that came along with it are irreplacable, very upsetting, moment of silence, wave of emotions, happy ending.
Guam-USA
Posted by Theresa on March 13, 2008 at 9:45 pm
WHOA!!! I seen the old console and it is a true loss. I am a gamer and comic book collector (2 PS2 consoles, N64 and a 360), so I know how Nathanel must be feeling.
Bungie…I salute you!
Theresa, AKA ShaharThorne on numerous gaming systems, including Runescape (WoW is too rich for my blood)
Posted by Pearl chavez on March 13, 2008 at 9:45 pm
I am not a game player just a mom with four kids and this story caught my eyes and heart for My oldest son loves halo. I believe with being intouch with your fans and customer care this will bring you big sucess. may god bless you for your kindness.
Posted by Daniel Jones on March 13, 2008 at 9:45 pm
You now, i am pretty certain that the “Do Not Erase!!” line was referring to the autograph.
Man wanted to make sure infamy didn’t go after a twofer.
Posted by Jennifer on March 13, 2008 at 9:46 pm
Oddly, my 11 year old son, Alec, has been trying for about 3 years to figure out who he would work for in the gaming world, normally when he talks about it he comes to the conclusion that he would rather just work for himself since he believes bosses are mean and companies don’t treat people well. Tonight after I read him this article he said very matter of factly, “well, I guess it’s decided, I’m going to work for Bungie”.
So, be looking for him in about 5 years! Oh, and good luck with that, he is one bossy kid!
Posted by Alex on March 13, 2008 at 9:46 pm
It’s because the support staff at Microsoft are all foreigners. Nobody’s gonna pay attention to a note that says “Don’t erase art on console.”
It took me 8 weeks of continuously calling to finally get my credit card taken off of my account because they kept renewing my Live subscription and not letting me know about it beforehand. Why? Because nobody that answered me call understood what I wanted
Posted by Bungie por un cliente feliz - Foros Anim-Arte on March 13, 2008 at 9:46 pm
[...] Graphic Novel * Halo 3 Wristband * Halo 3 Hackeysack Eh aqui la nota de donde esta todo original: Bungie Unscrews Previously Screwed Gamer « Hawty McBloggy Invites You to Play __________________ Im just the elite Checa mi blog, estare constantemente, estare poniendo [...]
Posted by asobermindiswasted1 on March 13, 2008 at 9:46 pm
Your story almost brought tears to my eyes. It’s really ashame that Micro$oft didn’t own up, they’re just another company who can say f’ a costumer because they’re a global force, but I am great full to see this kind of love and support from developers to their fans. I hope you enjoy all that great swag!
Posted by ImRjCkJaMeSBtCh on March 13, 2008 at 9:48 pm
Microsoft costumer supp. is hell, and Bill Gates is the devil
Posted by zach on March 13, 2008 at 9:48 pm
yea, Bungie gave him the free stuff, not MS. MS messed up the situation like they always do. messed up on the hardware and are now paying for it big time…
Posted by ImRjCkJaMeSBtCh on March 13, 2008 at 9:48 pm
no just kidding bill
Posted by funnybrew.com on March 13, 2008 at 9:49 pm
That’s a pretty kick arse thing to do… there needs to be more companies like bungie in america. Great story!
Posted by wyatt_earp_fan on March 13, 2008 at 9:49 pm
Damn!!! Man he got served, Bungie rocks!
Posted by fish on March 13, 2008 at 9:50 pm
The fact that someone at bungie caught this story is amazing. like many have said, no company has been so in touch with their fan base. score = 100000000000000 for bungie.
hah
Posted by Rob on March 13, 2008 at 9:50 pm
I’m glad the guy got compensated for “losing” his custom case but realistically it was stupid to assume that the unit sent in for repair would be the exact one sent back. Send an Ipod, laptop, Wii, or any other electronic device in repair and you will often get a different unit back as a replacement. Microsoft is certainly not unique in this practice.
Some of you people really need to grow up and get over the tired anti-Microsoft rethoric bandwagon you cling to and move on.
Posted by Reddzelly on March 13, 2008 at 9:51 pm
thats hella sick. man thats what i call a service. thats the freakin thang im talkin bout! this is what makes bungie bungie. Da best!
Posted by Hidinginky on March 13, 2008 at 9:51 pm
This is so GREAT that a company making millions would step up for a fan is such a way. BUNGIE is a one in a million company in my book. If more ie Microsoft would step up like this we all would be better off.
BUNGIE ROCK ON!!!!!
and We will keep on PLAYING!!!
Posted by jayce on March 13, 2008 at 9:52 pm
thats the coolest shit ever i wish i could have something happen to melike that
Posted by Dave on March 13, 2008 at 9:52 pm
Lucky. I have never seen anybody more dedicated to thier fanbase
Posted by LiveLancer on March 13, 2008 at 9:52 pm
A sad story turned out to be great,,,,,,,,,,,,,,,,,,cuz someone cared.
Posted by jayce on March 13, 2008 at 9:52 pm
DAMMMMMMMMMMMMMMMMM
Posted by robin hood on March 13, 2008 at 9:53 pm
It is nice to see something good to read in the news, I am sorry this guy lost his dream machine but it all worked out. Dont you wish everyone was so kind and generous. Kodo’s to the Halo crew. I love a company that takes a misshap and makes it better. Just my 2 cents worth. Good luck
Posted by somedude on March 13, 2008 at 9:54 pm
i can’t stand the game or MS, but I have to say that bungie did make up for the lies the MS support made to the gamer. bungie when from zero to one notch below hero.
Posted by Jeremy on March 13, 2008 at 9:54 pm
It’s good to hear that the kid got taken care of after his box mysteriously got “scrubbed clean”. Sounds a little fishy to me.
A note to the editor… you used the word swag to describe what the kid got from Bungie, which is not the proper use of the word. “Swag” means stuff we all get, clearly we did not all get the stuff Nathaniel got from Bungie, so it is not swag, it may be a haul or loot, compensation, even a prize, but definetly not swag. Do your job as an editor and edit the damn article. Geez.
Posted by Hyena Cialis on March 13, 2008 at 9:54 pm
That’s awesome compensation dude…
Holy cow Bs Angel!
Posted by MIke Burriss on March 13, 2008 at 9:54 pm
Yeah im a ps3 fan but that the coolest thing ever that BUNGIE did. I play Halo sometimes great game. i guess that since bill is not tht richest man anymore. Employees are tryin to make some money back or something like that. But congrats NAT good like. OH yeah your not goona open those prizes are yeah they might be worth money? Just inquiring…
Posted by Ceadderman on March 13, 2008 at 9:54 pm
Hmmmm I think someone at the shop saw what it for what it was and decided what a great item for Ebay.
“Sorry dude but we wash down every repaired console before shipping them back”
What a load of malarkey. I’ve sent items in for repair before and NEVER has anyone washed down anything electronic. I sent my HP pavilion notebook in an had to fight like hell to have them repair the sucker. Had to send it to them twice to get it right. And NOT one repair tech washed it down.
Not that I had anything different done to the outside of it but the product was entirely the same as when I sent it in other than they finally fixed the problem with a bit of my pushing the issue of course.
I’d definitely keep an eye out on the auction sites over the next year and maybe you can get the original case back. Cause that’s just rude. +_+
Posted by Harsh on March 13, 2008 at 9:55 pm
yea… DAMN!!!! Nathaniel’s gettin famous.. OR is BUNGIE gettin FAMOUS? is this a clever market strategy?
even if it is, I f***ing love HALO. Two thumbs up to the CREATORS and evryone involved. Special regards for composer, Martin O’Donnell. I love your music. Great work people. I bow-down before all of you.
PS. is Halo 4 on the way? ;)
Posted by Artofcip on March 13, 2008 at 9:55 pm
Bungie is a class act… It’s great to read the news and actually hear good news!!!
Posted by RPCRed on March 13, 2008 at 9:55 pm
and what does microsoft have to say??? by the looks of they dont care…they got their money so THEY are happy…rock on Nathaniel and Bungie.
Posted by Whitney on March 13, 2008 at 9:57 pm
He is soooo lucky!
Posted by 828 on March 13, 2008 at 9:58 pm
360 sucks, PS3 rules.
Posted by bob on March 13, 2008 at 9:58 pm
isn’t it a sham that this guy had to go public to get any response from microsoft..! then he makes an idiot of himself by thanking the idiots who bought him out..! the xbox 360 is a piece of junk, and microsoft should be ashamed of themselves for producing such a piece of high priced junk..!
Posted by Vicheth MIen on March 13, 2008 at 9:58 pm
WOW!!!!!! thats tha coolest thing i have ever heard of!!!!!holy dam!!! i feel bad bout tha 360 but all that stuff!!!!!! dam he lucky
Posted by 3Alarm on March 13, 2008 at 9:58 pm
That sucks, if the guy never blogged microsoft probably wouldn’t have take any action at all,but since this story is getting so much attention they have to take action. I know how to keep this from happening to me, it’s called PS3.
BLUE RAY BABY!!!!!
Posted by c. balmer on March 13, 2008 at 9:59 pm
Hats off to Bungie !! Integrity is everything to me and both sides show great character. I had Diablo accounts for years and purchased 2 cd’s over the last 7 years never hacked or cheated in any way, but, when my daughter erased my product code, blizzard pretty much told me tough #$*#. on getting a new product code. SO Thanks for the great story of human compassion.
Posted by lil mayne on March 13, 2008 at 9:59 pm
all i can say is congratz and they stopped me at the end cause i wanted to falsely report :D
Posted by jcruz83 on March 13, 2008 at 9:59 pm
Hopefully all ends well for you. Man, it really hurt to hear about your loss.
Posted by mmmmm food on March 13, 2008 at 10:00 pm
i think i just blew a load
Posted by markymark on March 13, 2008 at 10:00 pm
myth 2 ww2 was my favorith online game ever when they gonna bring that shit to the xbox 360? oo1o
Posted by Jenessa on March 13, 2008 at 10:00 pm
Your story caught my eye on Yahoo!, my husband is a huge gamer too and would be equally upset if something like that happened to him. It is truly sad that Microsoft has not been more helpful. I only hope that their silence means that they are working hard to resolve this issue for you. Even still, it would be nice to get some updates, so you know they haven’t forgotten about you. I hope everything works out for you.
I would also like to give credit to Bungie because they stepped up when they didn’t have to. Not many companies do that any more.
Posted by derwin on March 13, 2008 at 10:01 pm
Thats absolutely awesome …. Its great to see that there is still a company out there that is in touch with there clients … HATS OFF to all those who made a mistake turn into a memorable experience. GREAT JOB GUYS FROM BUNGIE STUDIOS…
YOU GUYS KICK ASS
Posted by Phoenix335 on March 13, 2008 at 10:01 pm
It’s hard to describe in words how cool it was for Bungie and team to respond to Nathaniel’s story the way they did. That said, the microsoft employees should have done much more to ensure that the console was repaired and returned as received with the artwork and signatures untouched. The uniqueness of the console and how special it was to Nathaniel should have been apparent to the employees handling the order which should have prevented the breakdown in communication which caused the problem. It would only take basic common sense for anyone who saw the console before it was returned to Nathaniel to understand the significance of the markings on it to the owner. Anyway, thats my 2 cents…
Posted by Justin Gibson on March 13, 2008 at 10:01 pm
Damn, Bungie, i thought was the greatest before, but now, they have stepped up from before. If i would have gotten that, i would have fainted in the doorway. I’m happy that Nathaniel received something that made up from his loss. Also a shout-out to Bungie, YOU ROCK! You’ve been kicking ass for the last several years, and i have loved every bit of it. And i think what happened was, that a Microsoft employee saw this case, replaced it with a new one, and put it on his/her system and took it home. I hope it either tuns up to be in the wrong hands (un-touched of course) and is returned to Nethaniel.
Anybody that wants to f/r me on Xbox Live: Darkshadow512
Posted by Jun on March 13, 2008 at 10:02 pm
Actually no one cleans or repairs the case of any machinery, its not included in the warrantee. obviously the owner or the xbox messed with it or else one of the company maintenance saw a glod mine and stole it. ive been through the procedure soo many times theres no way anyone could or should have scrubbed or changed the case.
Posted by holy crap on March 13, 2008 at 10:02 pm
you are so dam lucky man HOLY CRAP!!!!!!!!!!!!!!!!!!
Posted by Bob on March 13, 2008 at 10:02 pm
I am not a gamer. My son is a gamer. I don’t get any of the games BUT I do get an act of kindness. This was it!! I don’t even know who Bungle is but he (they, them) obviously give a damn.
Posted by Bzzt on March 13, 2008 at 10:02 pm
Ah, that’s so nice!!
Such a nice simple story of a fan :)
Bungie cares soooo much for their fans, I’m very glad about that. :)
Posted by Rick Lane on March 13, 2008 at 10:03 pm
That to bad about you game system But that cool you got the Halo game system> well good luck glad you got something out of this.
Posted by frank on March 13, 2008 at 10:03 pm
please make HALO 4
Posted by NDYS on March 13, 2008 at 10:03 pm
I’m not even a gamer and I loved this real life story of tragety and compassion. I had to read ALL of it. As a professional musician I know how tight the musical community is, and this story is in the true spirit of what we do for our own. Yes, companies big and small are run by REAL people and when these people interact in such a positive way with their customers and fans it can do nothing but add to the success of the company. Many companies after becoming successful only look at their bottom line and forget the customers who got them to a successful level. I hope that companies all around the world read this story and use it as a model for their own performance. OH and BTW…isn’t it nice to see a good story in the news like this? VERY cool!
Posted by Erick Teodorakis on March 13, 2008 at 10:03 pm
Awesome! I dont know nothing about video games but I love happy endings like yours enjoy it
Posted by R. George on March 13, 2008 at 10:03 pm
GentleBeings: I am neither familiar with Nathaniel, nor with Bungie, However… I feel I must offer my sincerest congratulations to both of them. Nathaniel for refusing to bow to pressure from anyone to do something he does not wish to do, (Litigate the situation), and to Bungie, for stepping up and seeing a wrong having been done and, as a Company, needing to do right by the person to whom this crushingly horrific thing has happened. If it had been me, I know I would not have the internal fortitude to not only do what Nathaniel has done, but to continue to do it. There needs to be MORE of this type of action in today’s world we live in. Perhaps if there were, it would not be as scary a place to live in, by half! Gentles, I SALUTE YOU!!
Posted by jonny rocket on March 13, 2008 at 10:04 pm
you know that kid who fixed it took it home for himself. what a dick.
Posted by Mystik Skye on March 13, 2008 at 10:05 pm
I wonder if after the swelling goes down, will Nathaniels head fit that helmut? Lucky guy to have gotten a nice swag from them!
Kudos to the Bungie team for surpassing what I myself would have expected.
Maybe they can add an Xbox into another game with his old Xbox designs and show it being destroyed sitting out for repairs…and Nathaniels name on the side for all to see……now THAT would be something other then a few collectibles.
DON’T OPEN THE FIGURINES AND DON’T ERASE THAT SOUNDTRACK!!
MystikSkye2007
Posted by redtexans on March 13, 2008 at 10:06 pm
it’s great to see a company take pride in their customer service. They just could have told him sorry and that it’s but they went well above the call of duty on this one. And to those that will try to make up a story that goes along these lines I have one word for you DON’T. If you do try to get some free stuff based on a bunch of lies, I hope and pray that whosoever the company is I hope that they try their best to put you in not just jail but prison!! Shame on you for tying to get some free stuff. Get a job and pay for it like everyone else!!
Posted by ivan on March 13, 2008 at 10:06 pm
maybe some publicity gimik to get positive awareness of their market
Posted by adam smith on March 13, 2008 at 10:06 pm
Awesome!
Posted by Spork99 on March 13, 2008 at 10:06 pm
I’ve thought Bungie was awesome since I played the Marathon trilogy on my Mac Performa. Guess some things just get even better.
Posted by Luciano on March 13, 2008 at 10:06 pm
what a great story… Im a fan of hallo now
Posted by VSB on March 13, 2008 at 10:07 pm
I own a Lamborghini Murciellago and a Ferrari, both are signed by the manufacturers. I sent them back for regular maintenance and when I got them back, the signatures on both cars were erased. Could somebody out there help me get new Lamborghini and Ferrari? If not a free, signed Xbox would be nice.
Posted by Jonathan on March 13, 2008 at 10:07 pm
Would anyone happen to know this guys’ gamer tag on xbox live?
At the end it says do not try to make up a story, who would be stupid enough to do that.
Posted by fat garrett on March 13, 2008 at 10:08 pm
u are the best that ever did it
Posted by Julio on March 13, 2008 at 10:08 pm
This is an awesome story with an awesome ending. This should be featured in G4 especially on its AOTS show or x-play. Will be watching for more updates. Good luck to Nathaniel with microsoft.
Bungie Rocks.
Posted by Matt on March 13, 2008 at 10:09 pm
Obviously, Microsoft needs to make a clear statement about their policy on repairs.
When you get your engraved iPod fixed by Apple, it doesn’t come back the same way. That’s just the way it is. It is partially M$’s fault for setting that expectation for Nate.
Posted by Alexander on March 13, 2008 at 10:09 pm
i would crem for that
Posted by michael on March 13, 2008 at 10:09 pm
that’s awesome.. I can’t believe a company would be so dedicated to their fans. I’m sorry for your loss though dude.
Posted by Troyce on March 13, 2008 at 10:10 pm
That was Very Very nice……………
Posted by Larry on March 13, 2008 at 10:11 pm
Wow, bungie is da shizzle! I hate microsoft more now then I did before. Terrible managment, communication, and all that shiat!
Posted by richard on March 13, 2008 at 10:11 pm
go bungie like the new maps 4 halo 3 hope there another halo after halo wars
Posted by Jason on March 13, 2008 at 10:13 pm
Just had to say I’m not a Halo fan and don’t own an X-box but my hat off to Bungie for making a terrible situation 100 times better and showing support for their players and customers.
If more companies and developers acted like this the industry would be a much much better place. Remember your customers and gamers first above all else!!!
Glad to see a happy ending.
Posted by Matt on March 13, 2008 at 10:13 pm
Obviously, Microsoft just needs a better statement of their policy towards repairs.
When you get your engraved iPod fixed by Apple, it doesn’t come back engraved. It’s a known fact and that’s just the simple policy. M$ never should have set that expectation for Nate. It’s their loss.
Posted by Nathan on March 13, 2008 at 10:13 pm
That was a nice thing for X-Box’s Halo video gameCreator Bungie to do for someone. Nathaniel really must of had a dream come true!
Posted by lalaciuos on March 13, 2008 at 10:14 pm
xbox sucks……….. bungie rocks…..
Posted by anthony on March 13, 2008 at 10:14 pm
Is it just me or is his halo picture on the x box nothing more then a stick figure lol lucky kid got all that for garbage i thought it would be fully painted and awsome, i look at it and it looks like an ok artist did it with a sharpee in 20 minutes.
Posted by patricia on March 13, 2008 at 10:16 pm
so glad you are getting the word out…. I know it is more then likely an isolated case but I do wish you the best.
Posted by Shawn on March 13, 2008 at 10:16 pm
Great thing they did making up for a huge mistake. Gratz man on your news loot :-)
Posted by lance on March 13, 2008 at 10:16 pm
wow this is on the main page of yahoo! congrats!
Posted by Melanie on March 13, 2008 at 10:16 pm
cool
Posted by BJM on March 13, 2008 at 10:17 pm
The caliber of Bungie studios is clearly shown by what was done for this young man. It clearly shows how far they would go for a fan.Ladies and gentlemen thank you for showing us(the fans) that we are more than just numbers for your company.Thankyou for restoring my respect in the gaming community.Have a pleasant evening team Bungie,regards,
BJM.
Posted by tokyo on March 13, 2008 at 10:17 pm
i bet the lid came off a developers work desk………A HEAD OF A WARRIOR!!!! MS does have a lot of 360s 2 repair so u really cant get 2 mad, lol. im a sony fan but i enjoy the gangsterizm of the master chief. BUNGIE…..U ROCK!!!!!!!!!!
Posted by Kenneth on March 13, 2008 at 10:18 pm
Dude…nobody wants to admit it…but this young man’s case was stolen buy someone who recognized it for what it was…and the big dogs are to embarassed to own up to an employee that would do such a low down thing.
The People who went out of their way to compensate him for his loss are to be commended…that’s a real human act outside selfish gain.
I hope the sucker gets ratted out and fired for doing that to a kid…low down trash……….that’s how I feel…I’m not of the politically correct crowd….speak your peace and be done with it.
Way to go for the Good Guys!!!!!
Posted by Ned Talamoa on March 13, 2008 at 10:19 pm
Hey, Nate.
Congratulations on your Halo Grand Prize Set.
You’re one lucky boy.
I am glad you continued your efforts to get your Xbox 360 console
repaired, even though it didn’t exactly turned out the way you wanted, in the end, you received the prize you never expected.
Take care of your Xbox 360 sets and Halo Prizes.
Keep up the good work and good luck!
Posted by Maxim on March 13, 2008 at 10:19 pm
Congrats, dude. This whole pack of memorabilia is awesome! Kudos to the creators of the game for supporting the loyal fan. Why did Microsoft would erase the original artwork on the console though? They weren’t asked to return it “as new”…
Posted by ben on March 13, 2008 at 10:20 pm
if bungie wants to take over the world it will be a happy place ad ill join
Posted by !huD .ysae ytterp s'ti ..wehttaM on March 13, 2008 at 10:21 pm
Awesome… I wouldn’t say that this is just Bungie’s way of making a profit and greeeaaaaatt publicity.
But damn they deserve even if that was their intentions.. I don’t people care too much about their reasons, i mean really what company you know would actually go that far to make up for their mistakes? Ha! Not the ones i associate with. Some things are just much better than your money back.
Posted by ben on March 13, 2008 at 10:21 pm
oh ya happy for you man and thanks bungie
Posted by KuroKan on March 13, 2008 at 10:22 pm
Wow I’m shocked… I never thought in all my life that I would see a company give out free stuff as an sign of courtesy.
In response to Cal: What have you been doing to your Xbox? Throwing it against the wall? Maybe they sent you somone elses Xbox becuase they were tired of fixing that broken peice of crap your sending them. And if you dont like the price then dont buy it/pay it. It’s as simple as that -_-
Posted by kevin on March 13, 2008 at 10:22 pm
damn thts pretty ,why can’t stuff like tht happen to me …lol…
Posted by Rod on March 13, 2008 at 10:24 pm
Its unfortunate that things like this happen BUT they did make an all out effort to try and repair the damages done.
Salute to the manager behind this action.
Posted by Debra on March 13, 2008 at 10:25 pm
Awwwwwww, that’s so sweet it brings tears to my eyes! Never heard the term swag before but I like it.
Posted by Have-a-go hero on March 13, 2008 at 10:25 pm
Screw this guy! He obviously already had some kind of “connection” prior to all the “hype”.And by the way he speaks in his letter,He’s obviously not a young kid! If it would have been like a poor young kid,or some type of sob-story,that’s cool! (Xbox Sux anyway!-PS3 MoFo!) lol
Posted by Jay on March 13, 2008 at 10:25 pm
Excellent job, Bungie! like has been said previously, there are so many big company nightmares that get tossed around with no resolution. What’s amazing about You, besides the games that You create, is the fact that no matter how big you get, you treat your fans like You’re just an upstart company trying to make it. We know that you didn’t need to do this, and that’s what makes it so special. You guys there at Bungie fully command and deserve the respect of us, the gamers. Keep up the outstanding work, and know that You’ve just catapulted yourselves to a whole nother level.
Posted by BUNDY on March 13, 2008 at 10:26 pm
ANOTHER PROMOTIONAL SCHEME TO ATTRACT SENTIMENTALY BLINDED CONSUMUERS
Posted by marlowe on March 13, 2008 at 10:26 pm
awesome story.
Posted by Rita on March 13, 2008 at 10:27 pm
Hi,
I’m not a gamer at all! My son has a DS and I play mairo party every one in a while (when I can wrestle it from him!! LOL) but I want to say to Bungie….how nice and cool to go the extra mile for Nathianel. In this day and age where it seems that people don’t care…you do. It was great reading the story. Nathaniel I commend you on not wanting to “sue” Mircosoft unfortunately the are many out there that would. I enoyed reading the story and reading the outcome even more! Blessings!!!
Posted by steve on March 13, 2008 at 10:27 pm
i think thats really nice of bungie to send Nathaniel all that sweet gear
Posted by Host on March 13, 2008 at 10:27 pm
Guys you are the best ViVa Bungee Team you are the best
Posted by Dean on March 13, 2008 at 10:29 pm
I think it’s awesome how internet helps spreading stories, but mos amazing is the reaction in those who get to hear it. Unfotunately I’m really disappointed about Microsoft’s reaction, they should get public and let us know how such a mistake could’ve happened. I also think ths case must’ve been changed by someone inside Microsoft, no one in their right mind would’ve washed away such an evidently valuable drawing. Gamers, speak up for Nathaniel this could happen to any of us, let’s hurry for a response. And to those who wanted to repair the damage I just can say it is admirable, specially because it’s obvious that Nathaniel moved some human fibers in them. And in the rest of us.
Posted by eric on March 13, 2008 at 10:29 pm
WAY TO GO BUNGIE!!!!!!!! THAT IS WHAT REAL COMPANY DO FOR THEIR FANS, HALO FAN ALWAYS AND FOREVER !!!
Posted by Screw Microsoft Haters on March 13, 2008 at 10:29 pm
First off… Halo is the best game ever made, progressively gettting greater and greater with each sequel. Second, every product in the world has glitches. It’s bound to happen. So, deal with it. They have great service and tech support. Finally, as for the wiping off of the artwork. I feel for the guy, but it’s probably still out there, in one of their facilities, not to be copied, but for the electrical inside, to diagnose the problem and better even more the product for the future. It’s like Apple. If they cannot fix the problem within a few minutes, they just send you a new product of whatever you had. It was an honest mistake. Keep strong MS, and rock on Bungie!!! Keep it up!
Posted by Alhazred on March 13, 2008 at 10:30 pm
thats the shyznit right there.. but it would help if they would not hire morons to fix shyt.. where has all the common sense gone in the world.. feels like we are moving towards idiocracy , hey all you smart people out there, you need to makes some babies, i dont wanna be ran by a bunch of tard’s i am out!!!!!
Posted by Ladydear on March 13, 2008 at 10:30 pm
Kudos Bungie! You have made another fan.
Posted by Ismael Martinez III on March 13, 2008 at 10:30 pm
Thats so cool ..i stil have the original xbox and my boys stil like it …i bet you wont be send anything else in to get fixed …unless they send you something else…..anyways cant wait to get my kids an XBOX 360 …..glad it all worked out for you …
Posted by Hellcat on March 13, 2008 at 10:31 pm
This is a great ending to a rough story. I’m really happy for Nathaniel and I think the Bungie company totally rocks! Truth be told, Nathaniel’s story only makes me even more grateful that I’ve never given in and bought an XBOX. -L-
Posted by tessa on March 13, 2008 at 10:31 pm
can i have a hacky sack!
Posted by David on March 13, 2008 at 10:31 pm
Hate to say this, but I’m 53, and still a gamer, and not a nerd(yes I ski, surf, drive fast cars- and did it before I got the money). It is great to know that when you hear stories about a younger generation not caring or having the integrity and ways of doing right by people, like my parents taught us, that these stories are wrong. Hey, you might just be on to something here. No more anonymity in community, even if it is on the web and not face to face. Or as ET once said, “Be good”, or better yet, “Be righteous” as Bill and Ted would say! But, that XBox did look awesome.
Posted by Benacio on March 13, 2008 at 10:32 pm
1ST CLASS BUNGIE ……………..1ST CLASS.
Posted by Tc on March 13, 2008 at 10:32 pm
Let me get this straight, The techs over at MS knew they clean up the cases before they are shipped out, did they tell Nathaniel that? If they did, he may have been able to plan ahead so that the case could not be cleaned (as in sealed) or he could have wrapped the outside of the case to in duct tape with DO NOT REMOVE.
I have learned to mark my stuff before it leaves my hands. Maybe it was switched out. Really, MS would take the extra time and expense to clean the case? Why? Did it get all greasy?
I thought MS made HALO, I had no idea a company called Bungie makes the game for MS. Now I kinda like HALO
Sign,
Dad of a Halo player.
Posted by jordan on March 13, 2008 at 10:33 pm
awesome as hell.
Posted by Aimee on March 13, 2008 at 10:33 pm
Awesome story. Glad to see there are some really nice people out there still. We need to spread some more of the love and stop being so nasty to everyone.
Congrats, Nathaniel!
Posted by Ash Ketchum on March 13, 2008 at 10:34 pm
Wow, This has to be the luckiest thing you could get!
Posted by Damien on March 13, 2008 at 10:35 pm
Glad to hear about a company so in tune with people and hopefully they can track down the missing but even if not thats so awesome that any one would try and help in this day and age and for people to not take advanage just in such an instant of loosing the signatures ect. Good on you and Yes you are famous now even over here in Australia and over in Japan and the USA apparently because all my friends had sent me the site to check out. To all gamers be cool n fast n think with your brain not your ___.
Posted by jason on March 13, 2008 at 10:36 pm
congratulations!! awesome!!! x-box rules!!!
Posted by Jon on March 13, 2008 at 10:36 pm
I’m so impressed at these guys the way they treated their fan.
Posted by Trisha on March 13, 2008 at 10:36 pm
What is xbox,and Halo anyways,another form of Atari. I mean I”m 42,and I must live in a cave or something,,,lol. It sounds neat,and sounds like you got a good thing going,lucky you.
so this xbox hooks up to the t.v.? and does it have more then one game(besides halo)?? I love playing the games here on yahoo!!
Anyways, its a very interesting story,and I’m so glad I got the change to read it, Thanks, Trisha
Posted by L.Younkin on March 13, 2008 at 10:36 pm
Good for him !! Microsoft i hope sees this and all the bad plubicty they are getting for screwing over someone ( not new to Microsoft)
Bungie !! rocks thanks for taking care of this kid.
Posted by Jiggsssss... on March 13, 2008 at 10:38 pm
You Rock men, and Microsoft gaming staff is very careless regarding what happend but in the other hand they make it up to nathaniel. long live to both of you…
DenLeen
Posted by tryrt on March 13, 2008 at 10:39 pm
WOW THAT’S ALOT OF CRAP!!!!!!!!!!!!!!!!!
Posted by erick jamerson on March 13, 2008 at 10:39 pm
Gods Grace is always enough!
Posted by Athishay on March 13, 2008 at 10:40 pm
ooo… hats off bungie…!!! u do take care of gamerz…..
Posted by Taylor on March 13, 2008 at 10:41 pm
OMG YOUR S FREAKING LUCKY!!!!
Posted by Sluce on March 13, 2008 at 10:41 pm
Enjoy the stuff man!!! haha i like the jacket xD
Posted by sheila Nelson on March 13, 2008 at 10:41 pm
No one “scrubbed it clean” They took that home for themselves. and put another case on. When my son’s x-box 360 went to microsoft to be repaired they didn’t “clean” his up!!!
As for Bungie, kudos to you guys!!! Nice to know somebody out there in this world still cares!!!
Posted by Jadah on March 13, 2008 at 10:42 pm
This is good service & why I support Bungie
Posted by Paul on March 13, 2008 at 10:42 pm
Kudos to bungie. Way to go guys stepping into the breach to correct another companies mistakes. You hear that Bill? you make a quality product and put your customers first you end up with a customer base that loves you and will develop loyal followers.
Microsoft is no longer dealing with a captive audience like there windows operation. Now we have a choice in the console market and i for one will no longer buy xbox consoles or games. People on here have tried to say microsoft are trying to fix it they are just not as quick as bungie, well how much more time do they need? Microsoft knew about this long before the 7th of march when this story appears to of broken. but yet Bungie who would of found out about this around the 7th of march can acquire the items get them all signed and ship them off and microsoft is still asking for reference codes and serial numbers?
dude if this was me i would sue microsoft for breach of contract. at the very least they owe you the cost of acquiring all of that artwork if not some more compensation just for the heartbreak.
Come on microsoft for once do the right thing step upto the plate and admit you got it wrong and put it right NOW! dont worry no one will think less of you i mean we all know how much of an excellent quality product you always produce right?
Posted by Krazy4Games on March 13, 2008 at 10:43 pm
I’ve played hundreds of games over a number of years, but have never heard of anything like Bungie did. So what if it’s a PR stunt? At least the gamer got compensated in some way, instead of just screwed over again. I played an online game (way back when) with Bill Gates before he ever became Mr Microsoft and I remember the avid gamer I was. I am wondering if that guy is still lurking somewhere under that corporate monster???
Posted by rddr on March 13, 2008 at 10:44 pm
hehe bungie is awesome, they rock!!!
Posted by Ryan on March 13, 2008 at 10:44 pm
Lucky. Thats so worth getting it erased. lucky,lucky, lucky. Bungie is so freakin sweet! <3
Posted by Ricky on March 13, 2008 at 10:44 pm
Awesome !!! Goes to show you that there are still good people out there. GREAT JOB FELLAS !!!!
Posted by MNCHILL on March 13, 2008 at 10:45 pm
someone at microsoft has a pretty sweet 360 case, i sent my xbox in for repairs and they didn’t clean off my little brothers marks he left with a marker. so the whole idea that they clean them is BS
Posted by Krazy4Games on March 13, 2008 at 10:45 pm
Sorry, meant to say I remember the avid gamer HE (Bill Gates) was. It was on the old ISN network that got raped and pillaged by AOL. I’m sure some of the REALLY OLD gamers out there will remember it???
Posted by nellabellah on March 13, 2008 at 10:45 pm
I think it’s awesome that they went above and beyond to accomodate this guy’s loss. Stories like this show that there ARE people out there who care enough about their consumers and want to make sure they are happy with their products.
Posted by Myron on March 13, 2008 at 10:46 pm
In a world that seems to be getting more and more void of what customer service truly means (does anyone else notice this too?), I’m actually blown away that this company went above and beyond in making sure that their customer was not only satisfied but has a truly heartfelt appreciation in all they did too rectify the situation. Bugie, I SALUTE you! Heck, this event and story has actually made me WANT to become a CUSTOMER of theirs (I’m a die-hard Sony Play Station fan) as ANY compnay that stands behind their customers/fans as much as they do is A-O-DAMN-KAY in my book and definitely worth getting involved with. Bungie, keep up the GREAT WORK, this act will come back to you 100 FOLD!
Posted by abel mendoza on March 13, 2008 at 10:46 pm
awsome story i love halo my couzin accually know the desigener of the game or someone invilved in it from seattle he hosted justin timberlake wen halo one came out
Posted by PC on March 13, 2008 at 10:46 pm
Anybody think the x-box case actually got snagged and not wiped clean? Would it be hard to switch out the casing? I don’t know alot about the system.
Posted by Andrew on March 13, 2008 at 10:47 pm
It’s great to see that good customer service stiil exists.
Posted by Bryan on March 13, 2008 at 10:48 pm
That’s Fuckin awesome I’m so jealous i want a helmet like that. And that’s awesome of Bungie to make it up to a fan like that we know these guys really care about the people…
Posted by iamjusta nerd on March 13, 2008 at 10:48 pm
hi i work for best buy and i play all 3 of the HALO games. i am a big xbox 360 guy. i dont think then wash that case bud . i think some one took it. i seen a whole lot of xbox’s go in to get repair. and then all was come back with same stickers and stuff on then. some one pull a fast one. i am very glad the guy go stuff to make up for it. but that is still bs u dont tack othere peoples stuff like that. that made up that bs about it geting wash if then all go wash the stickers woulnd be gone went othere people pick up there’s. but there not then are still there. some try to pull a fast one. but it did not work. well any way tack care
Posted by Joseph Euperio on March 13, 2008 at 10:49 pm
I’m no fan of that game but for what they did to that guy, wow you people are fantastic. MS should follow your lead and MS don’t feed us your crap that this things takes time, thats BS.
Posted by SM on March 13, 2008 at 10:49 pm
I am really glad a company went above and beyond for this person, mistakes do happen we all know but to see someone make it right does not happen much. Bungie seems like a great company, I have never played Halo, not really my thing but I might just try it out becuase of this, and to all the people that say they just did it to make a buck, ok whats wrong with that, if they had done nothing eveyone would say they were crocks, SO good for them.
Posted by Mike A. on March 13, 2008 at 10:53 pm
Awesome Story. Fellow Gamers Unite :-D Brings a Smile to my face to see how much the gamer community supports each other. Keep gaming and making friends.
Posted by pink taco on March 13, 2008 at 10:53 pm
well bungie would do anything now to keep loyal fans since HALO is getting owned by COD4
ps3 wins.
Posted by EDWIN on March 13, 2008 at 10:53 pm
GOOD GOOD GOOD!! I TOOK THE TIME TO READ ALL THE COMMENTS AND YOU CAN SEE THAT THE EFFORTS THAT BUNGIE DID TO MAKE IT RIGHT ARE APPRECIATED!!! NOW ALL YOU MS HATERS, SHUT THE HELL UP! GOOD STUFF WITH MS
Posted by josh on March 13, 2008 at 10:55 pm
wow dude, im really sorry that happend to ya
Posted by Helen on March 13, 2008 at 10:55 pm
See!! There is LOVE out there and an ACT OF RANDOM KINDNESS show it to be true. I am Hairookiedoo, Mother of Paladin04( Halo player) LOVE YOU
Posted by ex-employe of call center xbox 360 on March 13, 2008 at 10:57 pm
about the console, the agent told him something wrong, they cannot garantee the same console. We are instructed to garantee just the front case (is interchangeable). unless they change of politics, they should gived him an xbox refurbished console, never is the same customer’s console repaired, is another one, the agents are force to say that, try asking by your self, they’ll tell you that. And about “Apparently the consoles go through a wash-down process before they’re shipped back”, well “apparently” he doesn’t have a clue about what are they doing…come on he is a marketing manager, he must to know that…the kid received another console, that’s the problem…now, the point is to know where is the old console? if there is a wash-down process, then the artworks and signatures are lost…but he can sue microsoft for that because of what they promised in the first place…microsoft sucks..
Posted by sephiroth on March 13, 2008 at 10:58 pm
Lucky
Posted by NAK_GAMER on March 13, 2008 at 10:58 pm
I am glad to see that companies care for their customers!!! this is a great story…. I will make sure to buy more products from Bungie because they indeed lookout for their customers!!! GOOD JOB!!!!!
Posted by Bernaldin on March 13, 2008 at 10:58 pm
Man, i read this and it just makes me want to say “YAAAAY!!!!” doesn’t it make you wanna do that? A PLUS for Bungie….
Posted by iGrenade on March 13, 2008 at 11:00 pm
I’m jealous.
Posted by Ace on March 13, 2008 at 11:01 pm
Bungie Rocks more success to you guys!
Posted by D.Carson on March 13, 2008 at 11:01 pm
Bungie rocks ! ! ! ! ! ! ! ! ! !
Posted by Kietsu on March 13, 2008 at 11:01 pm
Bungie is simple, they arnt here JUST to make a million bucks a day. They dont make games for us, they game too. i think any corporation who acctually cares a little about their fans/ consumers would do something similar, BUNGIE stands out on the other hand, NONE of this was their fault, not at all. but they did all they could to help. now microsoft, far after its been rectified by bungie, attempts to reconcile for the mistake. simply said, ( with no flaming for the remark) bungie doesnt just make the greatest game ever, they care about the people they make it for. personally, bungie has the tops for any company in my book.
Posted by Christian on March 13, 2008 at 11:02 pm
dont forget bs angel.. this is one hell of a story for this day! dont forget to seed.. hahaha… :)
Posted by asaky on March 13, 2008 at 11:02 pm
if only EA GAMES was more intouch i bought battlefield 2142 and when i signed up in the game my account never was made and it wouldn’t connect even thought i have 600kb per sec so it had no problems connecting i conntacted the forums but nothing has come up with the problem (note lots of other people have this problem and they should fix it and make it easyer to run the game maybe make a single player patch so you don’t have to use the net or sign up) it says to download a patch and click on a link so i did and it moved to download a download client but the client didn’t work either i’m guessing that this is becouse they released to early
Posted by josh on March 13, 2008 at 11:02 pm
but man awsome that u got the recognition u deserve, Go Bungie!!!
Posted by travis on March 13, 2008 at 11:02 pm
a washdown process? thats crap. when i sent mine in to be repaired, it had the same stains and marks on it as it did when it went in. stuff that came right off when i cleaned it off before i hooked it back up.
the point is, someone swiped his case and someone at micro$oft is lying to you.
Posted by zach on March 13, 2008 at 11:02 pm
man bungie is awsome to fix something like this that they really had nothing to do with is awsome, he probably would have taken recon and saved them money and time but it is cool that they did that.
p.s.: Can I Haz Recon
Posted by R1kaNz BaCk on March 13, 2008 at 11:03 pm
BUNGIE DOES ROCK!..and what they returned to him was f’n great, hmm wonder if i can get my limited edition xbox console signed..jk
Posted by sovan on March 13, 2008 at 11:03 pm
you’re so lucky…..happy for you. As for bungie i’m glad their are still people like those guys. leaves something to be admired.
Posted by Lori on March 13, 2008 at 11:03 pm
I think that what the company tried to do to make up for Nathaniel’s loss was noble on their part however, they still need to look into what exactly had happened and rectify the situation with Mircrosoft so that in the future it does not happen to anyone else. To you Nat, congratulations. Alot of people take things for granted these days and don’t take care of things so they prey on the innocent. Good luck to you!
Posted by yeni on March 13, 2008 at 11:03 pm
omg!!!!!!i can’t believe that he got all of that stuff!!!way to go nathaniel!! my bro..would KILL for that STUFF!!!..but honeslty why the HELL would u send ur xbox to microsoft…i wouldve bought a new 1..MICROSOFT SUCKS!..but i guess if paid off soo kudoz my friend!!LOL :D
Posted by Kirah on March 13, 2008 at 11:04 pm
Man, this is a great story! The halo guys rock! It doesn’t replace the cool artwork that was on the xbox, but I’m very impressed with the Halo dudes!
cheers,
Kirah
Posted by Daniel on March 13, 2008 at 11:04 pm
What a fantastic story. There’s always a silver lining under every cloud, for the good people out there. My son and I love Xbox, will always be a kid at heart. ;-)
Cheers!
Posted by CamMan on March 13, 2008 at 11:04 pm
WOW, bungie is a huge supporter of fan base (which rely contributes to sales :O)
i just hope bungie makes the split from microsoft so they can do things like they wanted without these pressing release dates…they were gonna put stuff thats in halo 3 in halo 1 like the chaingun…halo could have been alot more….DANG YOU MICROEVIL
Posted by mr Green on March 13, 2008 at 11:05 pm
This is incredible and a display of bungies amzazing company. Way to go and I support bungie as a fan. {,’=)
Posted by RegMan on March 13, 2008 at 11:05 pm
Dude- Great story! I am not an avid gamer but I can see you right now: At home ‘Rockin’ out’ with your sound track on ‘10′ – Blasting away on Halo 3 – Wearing your helmet and all your other gear! Gates needs to step in an do something – maybe come over and play Action figures with you! He owes you! Continued good fortunes. PO!
Posted by Jar ROD on March 13, 2008 at 11:05 pm
In reference to the response #276, dude if you hate Microsoft and you hate xbox, why not just get a ps3? Lol don’t make everyone else suffer just because your pissed off you didn’t get compensated. Your probably one of those people who “threaten to write a letter, or want to speak to the supervisor.” Buck up and get over it, here I’ll buy you 365 boxes of tissues for each day you wallow in your sorrow, waaawaaaa, cry baby….
Posted by MasterMind on March 13, 2008 at 11:07 pm
Way to go Bungee. Its amazing to see that there are still people with a heart out there and not just greedy, self serving corporations. What you guys did here is way AWESOME. Two thumbs up. BS Angel you are sweet indeed, what an act of kindness. As for Microsoft, kindly refine your processes as this sort of thing only harms your fair image. Damage control anyone?
And for Nathaniel, congratulations man, u truly deserve it.
Posted by MOhiTH on March 13, 2008 at 11:07 pm
Congrats to Bungie for their smart response.. Awesome folks..
Posted by envyguy on March 13, 2008 at 11:08 pm
HOLLY C*** man thats freaking cool, man i envy you…
Posted by Cam Man on March 13, 2008 at 11:09 pm
now i know there is someone in this world who writes worse than me: “Marty” O’donnell…KUDOS bungie great suppot to your fanbase once again and i wish microsoft wouldnt have put those release dates on you….we know we both wanted halo to be what you guys wnated it before microsoft release dates came flying in
Posted by Joe on March 13, 2008 at 11:10 pm
WOW, I dont normally read these stories but for some reason, this story caught my attenttion. I am amazed of the quality of customer service and dedication of the individuals involved in this story and am happy that they made things right with Nathaniel.
I dont play XBOX, im old (40), have a family and needless to say have other things I need to spend money on but I do play ALOT of games online and can tell you I have never EVER seen such attentiveness to a customer in the gaming world as witnessed here.
Hell, in fact, I dont even see that kind of customer service in the read world anymore.
Kudos to all involved for making this a great feel good story. If you treat your fans and customers good, you will have them for life.
Take care
Posted by Chris on March 13, 2008 at 11:12 pm
HA!
As a collector, I would of just bought another XBOX, but since I dont support XBOX, I find this story funny has hell.
The guy was an Idiot to send this thing back!
If I get an autograph book, I guy a second book to enjoy and put the autograph copy away!
This guy kinda got what was coming…..
Posted by Givenright on March 13, 2008 at 11:13 pm
This proves good things happen to good people, What comes around goes around. My husband and three children are big time Halo fans we have had two xbox’s in the last two years brake, the last one we sent in and they sent it back to us, we knew it was a new one.
Posted by Invader_Zim on March 13, 2008 at 11:14 pm
Thats so awesome! Welldone to bungie for taking care of their fans! Halo3, a GREAT game done by a Great team.
Posted by Von Zenhof on March 13, 2008 at 11:14 pm
The Kindness & Generousity In This Matter Is BEYOND KOOL:)
Ya’ll Are Totally AWESOME!!!
Posted by Greg on March 13, 2008 at 11:15 pm
BUNGIE ROCKS
Posted by mikerod27 on March 13, 2008 at 11:20 pm
i bet someone at microsoft stole the original cover and replaced it with a clean one, when i sent mine in, it came back without the little plate that goes on the disc drive, plus they didnt fix the 3 red light problem, i ended up fixing it myself. plus my one year gold live account had some problems with the login, they basicly told me i was screwed and had to buy a new account, i really hate microsofts customer service
Posted by DoesntMatter on March 13, 2008 at 11:21 pm
Should of just gone with a WII in the first place . XBOX and Microsoft suck .
Posted by Gamer Mom on March 13, 2008 at 11:22 pm
I think that was really cool what Bungie did. I can totally understand and appreciate the way a company made a situation right with a consumer even if they had nothing to do with it. Good Job Bungie and keep up the good work. Congrats Nathaniel.
Posted by ares on March 13, 2008 at 11:24 pm
wow, Bungie first you rock my socks off with your awesome games, then you do this… you guys are my hero’s
Posted by PS 3 on March 13, 2008 at 11:24 pm
get ureself a Ps3 it has a failure rate of .2% Xbox 360 is up to 20%
Posted by Rhys on March 13, 2008 at 11:27 pm
Wow, thats amazing….Bungie Rocks!!!!!!!!
It’s great enough they made one of the most famous games on Xbox360 but this is just amazing!
BUNGIE 4 EVER!!!!!!
Posted by toadu on March 13, 2008 at 11:28 pm
What a classs act! Bungie as a top notch company that actually cares about people and Nathaniel for so humbly for accepting their generous gifts(Bungie) and understanding that mistakes do happen(although I’m not sure this was a mistake; no proff mind you).Not being money hungry I’m goin to sue your as*. Nice move, it’s good to know that some people still have values.
Posted by GWDeathscythe20 on March 13, 2008 at 11:33 pm
Wow, Bungie. Very admirable on their part, even though they had nothing to do with it at all. Kudos to them for such care and concern for their gaming fans.
Posted by chevyredneck_85 on March 13, 2008 at 11:33 pm
I really dislike halo but htats just me i have alot of friends who play and i just have to say that this is something you will almost never see and i agree that this is one hell of a press deal but hay it works i wouldnt be mad to get that stuff
COD4 RULES
Posted by Chef on March 13, 2008 at 11:38 pm
My xbox 360 broke 4 times since launch date. no one sent me free stuff…. must be nice
Posted by white18 on March 13, 2008 at 11:41 pm
no recon?
Posted by Luigi on March 13, 2008 at 11:41 pm
Its like pimp your XBOX360 LOL, COOL!
Posted by ph3onix on March 13, 2008 at 11:52 pm
nice helmet you got there dude,
nice going Bungie, you’ve made a sad dude into an overjoyed dude!hehehe
hooray for BUNGIE!!!
GodBless the Staff!
Believe in good Karma.
Posted by Jay on March 13, 2008 at 11:52 pm
Great for Bungie, But This wouldnt have happened if OUR community wasnt having such an issue with the 360 console’s going out. First release was the worst and now even the Halo 3 edition 360’s are freezing up.
Posted by marqus on March 13, 2008 at 11:54 pm
That is great Bungie is the best
Posted by Imran on March 13, 2008 at 11:56 pm
I’ve never been a fan of bungie or the halo series…but i am a gamer none the less…and reading this story sends a warm feeling of joy and happiness thru me that Nathaniel must have felt. A company that praises its fans like Bungie definitely deserves respect and praise for their efforts in keeping close ties with their fans and supporting them like the above example…Cheers for Bungie!!!
Posted by unclehairee on March 13, 2008 at 11:58 pm
Home run for Bungie, strike 1, 345, 459 for Microsoft.
Posted by Andres on March 14, 2008 at 12:00 am
Dude Bungie is awsesome
i wonder if nathans got live????
if you can go and decorate your xbox Halo style you gotta be and Addict LOL
jk
but dude i wish nathan took pictures of it
that one master chieft leanin is pretty cool
i hella wanna that on my xbox!!!!!
but yea neways bungie you ROCK!!!!!
i have lived by the rule that 95% of people are assholes and the other 5 are too drugged to know and well maybe guys at bungie do smoke a lil jane but they are some sick ass people lol
Posted by Terrence on March 14, 2008 at 12:01 am
Why the hell did they remove all of his detailing? MS sucks B***S!
Posted by DarkNemesis on March 14, 2008 at 12:02 am
If someone did steal it, They could never sell it, not even on Ebay.
After all…It is highly publicized, and not to mention, stolen. If it was stolen which I doubt…someone leaving the factory with it would probably be noticed. It probably is somewhere else inside the factory and could possibly be found. There is something everyone should know:
1 make sure to write your serial number down.
2 specify that: if at all possible…please give me my original xbox360. Be patient…remember there is a long line of broken 360’s
to be fixed.
I got mine returned…only to find more problems due to being not my original. I take excellent care of my equipment, so I know that mine has nothing wrong except for what I sent it in for.
And now I have a piece of crap that has problems but I can’t pinpoint. JOY!!!
Bungie can not do this for everyone…they would bankrupt themselves.
ASK this guy why and what reason it got signed…and you’ll
probably find the real reason Bunjie did this “nice act”.
However…DUDE!!!! AWESOME!!!!
But I still hope his original case turns up.
Even if it doesn’t have the insides…having just the case would still be memorable.
Posted by Patrick on March 14, 2008 at 12:04 am
To everyone who believes this merely to be a “PR stunt”, I submit to you this…yes, I do concede that obviously this brings Bungie into a good light with everyone, but rightfully so! Consider that the company first had to happen upon this story, merely reading input on their fans’ thoughts and stumbling upon Nathaniel’s story. Bungie then decides, without parading around their greatness, to simply get all of this swagger and merch behind closed doors, then ship it fully paid to Nathaniel. This package came to his door without a letter begging that he follow up this goodwill gesture with a story that everyone could see. Bungie didn’t ask that Nathaniel go and preach the gospel of Bungie, praising their good gesture to all he sees. No, they simply read the same story we have and were likewise saddened by this travesty. So they righted it for their endearing fan in the best way they could think of.
The responses are 99% positive here, and this story even brought me to tears. Good on ya, Bungie. I hope you gain many fans from this…your good faith and will deserve it. Keep up the good work, with much love and respect from all of us. :)
Posted by tim.woot. on March 14, 2008 at 12:20 am
Dang, bungie is the best. this story is so heart warming, its like a fairy tale for bungie fans.
LOL at the Hackie Sack…
Posted by Davie Boy on March 14, 2008 at 12:21 am
You guys are all great for doing this. If everyone took a little time to pay it forward and not backwards, this world would be in a much better situation. Bungie is truly in it for the fan base and not for the money they earned along the way. I wish you guys the best of luck in your future. Don’t lose your hearts or creativity.
Posted by jwizzle13 on March 14, 2008 at 12:23 am
Not an XBOX fan (PS3 owner) but that is simply amazing what Bungie did. They prob. gave this kid something he will never forget. Mad props to Bungie, more developers need to take after them.
Posted by isabelydancer00 on March 14, 2008 at 12:27 am
Wow- Im not a gamer but read this story. Hmmm – mighty peculiar that the case got ’scrubbed clean’. How incredibly horrifying! I’m glad you got some cool stuff in the end.
Posted by Ramiro Espinosa on March 14, 2008 at 12:34 am
What the flip!?
So if mine breaks…
LMAO!
I won’t! But I do expect one hell of better working xbox 360 Elite if mine breaks.
Damn kid. Why the hell did he get the signatures to begin with?!
Why not me???
:(
Well good job with the gifts.
PEACE!
Ramm
Posted by Peter on March 14, 2008 at 12:55 am
I am amazed at bungie I have never seen any company do so much for a fellow gamer. Nathanial enjoy your stuff you probably went through alot. But at least a good citizen wins this time.
Peter
Posted by Peter on March 14, 2008 at 1:03 am
im not going to lie i dont get this whole halo or gaming thing but i happened to read the story and i think its pretty cool!
Posted by mardyr on March 14, 2008 at 1:03 am
anything free is always good. I just wished that bungie will do a little something for all the fans that made halo one of the most successful game trilologies out there. Like my self who has played halo 1 with my friends on two consoles with two tvs playin team slayer on a ethernet cable to xbox live on halo2 n 3 of course
Posted by Sonny on March 14, 2008 at 1:07 am
That is so cool. BUNGIE ROCKS!!!
Posted by B to the G on March 14, 2008 at 1:16 am
That is awesome. Seems like a nice guy he deserved it. Peace.
Posted by Viz on March 14, 2008 at 1:18 am
Nathaniel – If you are happy, its good. Ofcourse, it seems that MS is providing some flimsy excuse for the missing cover. Hope they realise the negative PR they are amassing and try a quick service recovery.
Posted by :)) on March 14, 2008 at 1:42 am
WoW i wish i had like that but i one of em i have the limited edition controlers :)
Posted by estriol on March 14, 2008 at 1:44 am
wow congrats what a great thing they did for u. truely a great group of people that compnay has sadly i wish sony was that way with everquest and was nice to us massive gamers lol
take care and good luck in the future kid.
Posted by eeboenk on March 14, 2008 at 1:48 am
two thumbs up to BUNGIE!!
Posted by king on March 14, 2008 at 1:59 am
You know thats sad I understand that the company went out of the way to give this kid some swag but think it cost them nothing its all a tax cut and to top it all off it makes them look really good. they will make lots of money for one small act. Yes the act was great but why not keep it just between them that way they could support the fans without the process of making money. dont you think we should all be that lucky that our buisness get thousands and thousands of dollars of free pro. for just what cost the company a few hundred in merchandise
Posted by Nix0-san on March 14, 2008 at 2:34 am
BUNGIE !! <3!
CONGRATZ , Nathaniel .. Bungie hit me with act on a level of honesty i can’t deny .. Rarely we see company’s that we’ll even read the comments in the first place , But to actually read them then do this and let the staff sign the legendary helmet and not only that but also the soundtrack by the composer… Is something you don’t see everyday .
Bungie must be today’s #1 gaming studios !!
And PS : all the jealous people , Please stop being negative ;) .
Posted by jarvin21 on March 14, 2008 at 2:36 am
bungie rocks, i love the game, and i love that even if they met success, they don’t look at their fans like they are nothing, bungie is a great company and i think more company should listen and pay attention to their fan base. ^_^
Posted by Johnny Reyes on March 14, 2008 at 2:40 am
Great story, but just one in a million.
Posted by DeAtH_EaTeR_17 on March 14, 2008 at 2:41 am
what’s up with microsoft? I think they just stole the case for some reasons.. they may be halo addicts, or sumthing in a jealous state…
Posted by Joyce A. Volz on March 14, 2008 at 2:42 am
This 63 year old granny has previously lived in the Dark Ages. My first step tward modern technoligy is this here computer. I’m just learning e-mail.. . I’ve read this article and every response . .and went through a box of tissues (happy tears). . .I too would like to thank Mr. Bungie for righting a wrong. You are truly a knight in shining armor. I’m not a “gamer” . . yet . .give me time, but I’ll be sure to support you!!! Us good guys have to stick together!!!
Posted by Good stories from Halo 3? Share here! - Page 43 - FileFront Gaming Forums on March 14, 2008 at 2:49 am
[...] Share here! This story is by far freakin’ awesome! and proof of just how great Bungie really is: Bungie Unscrews Previously Screwed Gamer « Hawty McBloggy Invites You to Play [...]
Posted by crankywestcoast on March 14, 2008 at 2:50 am
Bungie, u effin rock
=]
Posted by Wayne Davis on March 14, 2008 at 2:57 am
I sent my XBOX 360 to be repaired by Microsoft. Well they repaired it but sent it to the wrong address. They sent it to where I use to live and I specifically told them the right address. I have now lost my XBOX 360 and don’t know how to get it back. Microsoft blaims FedX for the problem and FedX blaims Microsoft. I’m just getting the run around from both of them. I was totally screwed. The person that lives where I use to live signed his name to recieve it and I want to know how FedX can let someone else sign there name and it not be me??? If someone out there knows what I can do, please let me know.
Thanks!
Wayne D.
Posted by Billdebeast on June 7, 2009 at 8:19 am
send a letter to the house where you used to live and ask for your box back, giving an address, etc.
Posted by Ssadie on March 14, 2008 at 3:12 am
Well, I may be a girl, but quite a Halo fan. That would be so awesome if I had that stuff!!!!
Posted by YouGotThat on March 14, 2008 at 3:12 am
That is awesome stuff.
I have never even seen the covenant controller.
Nothing can replace the original but nothing can replace the stuff you got earlier.
I wonder if this was when MS still owned Bungie?
–YouGotThat.net stuff for gamers and lacrose players
Posted by shaun g on March 14, 2008 at 3:24 am
wow bungie has been very dedicated to their fans for a while and now they are just reassuring us their quality of service.
cant wait for halo wars!
Posted by lyncucu on March 14, 2008 at 3:36 am
You are the sad one “king”. So what if they get more money from their act. Haven’t you heard that when you do good, good comes back. Quit whining and just celebrate.
Posted by The Laughing Man on March 14, 2008 at 3:41 am
Glad to hear a story like this. Not surprised to hear it happen though. Anytime you customize a system in such a way you run the risk of losing it if you have to send it in for repairs. I’m afraid to have my iMac sent in but I have to. I’ve done nothing to it’s exterior but the internal contents are of the utmost importance to me.
Any time someone does something, namely involving the gaming community, to truly have their stuff stick out there is always that risk someone will come and screw it up. And in the case of genuine stories like this, it’s even better to hear that someone did the right thing.
Posted by Dan on March 14, 2008 at 3:44 am
lets be honest, Bungie has one game thats worth a damn. If i owned a company that made only one product that sold for anything than i would be rather generous as well.
Posted by todd on March 14, 2008 at 3:47 am
It stinks that m$ tech could not read the fine print. It’s nice to here that Bungie did something for you. It doesn’t take a rocket scientist to figure out that the customer should be #1.
Glad that Al Gore invented the internet so your story could be told.
;D
hahahaha
Posted by Dan on March 14, 2008 at 3:51 am
oh and by the way scrubbed clean? absolutely not! when you send your xbox in its thrown into a huge pile with all of the rest of the broken xboxes wgich are then repaired and sent out as refurbished. so you send the broken one and as soon as they get it they send you another one that was refurbished and belonged to someone else. Do you really think they have a technician look at every single one, fix it, and then send that same one back to the same gamer who sent it? It would be bad business practice on Microsoft’s part, too costly and take too much time. Plus every customer who does NOT have a custom Halo Xbox would not want to sit and wait for their individual Xbox to get fixed, they want one back as soon as possible. Right now either that Halo Xbox that belonged to the kid is either being sent out as a refurbished replacement to another gamer (highly unlikely!) or sitting at the house of the tech who repaired it (very likely).
Posted by Tab on March 14, 2008 at 3:54 am
Bungie kicks ass, they love their fans so much and do anything for them. I hope to work for Bungie someday.
Posted by Dan on March 14, 2008 at 3:54 am
and lastly why would anyone care and why would microsoft get bad p.r. for this? most of the people who dont have custom xbox 360’s (about 99.9% of xbox owners) dont give a damn about which xbox they get back as long as its the same model and it works, so if youre a gamer that doesnt have a custom 360 then why would you even care?
Posted by ken on March 14, 2008 at 3:59 am
I’m glad his story is turning out well. I sent my 360 in for the 3 flashing lights in Nov of 07 and what I got back in the mail was a box of software that records Tapes and Vinyl Albums to your PC. Now after countless phone calls, I am deployed to Qatar and still no word from Xbox for resolution. You would think the least they could do would send an email.
Posted by Ashleigh on March 14, 2008 at 4:03 am
Man..This guy is a huge fan! I wonder if they gave him anything else
Posted by Petula on March 14, 2008 at 4:05 am
Wow! I’ve never seen a post with more than 500 comments… and, of course, I felt compelled to add mine. I’m not even a gamer and this story touched me. I think customer service nowadays is substandard to say the least, but I am impressed with the response from the Halo folks! That was very, very awesome and I’m glad Nathaniel received that type of response and support. Restores my hope that there is good in the world! :-)
Posted by monique on March 14, 2008 at 4:05 am
its sad you lost your one of a kind xbox360 but at least you got all that other stuff.
Posted by RoosterQ on March 14, 2008 at 6:40 am
You can tell Bungie is not a part of Microsoft anymore, yes? :) What a great story. Good on all who were a part of it.
Posted by Lee on March 14, 2008 at 7:08 am
Ya it probably doesn’t cost the company anything to give that stuff out, but as we were all told once its the thought that counts. The cool stuff im sure doesn’t hurt either. Unfortunately almost every companies customer support representatives will tell you anything to get you off the phone including lie and embellish the truth. I’m sure half the problem is the amount of 360’s that microsoft has to service, and the people they are probably paying chump change to do it.
Enjoy the swag, good luck with Microsoft.
LeeTheDeuce
Posted by robot chicken on March 14, 2008 at 7:24 am
dude, he is the luckiest kid ever. that is some wicked stuff, and i wish i had some of it. god luck to everybody that plays halo!
Posted by Jen on March 14, 2008 at 7:25 am
My husband loves the whole “Halo” series. I can only imagine what would happen if this were to happen to him. I’m sure I wouldn’t hear the end of it. But major kuddos to Bungee who went above and beyond for this hard core gamer! Everything happens for a reason, and it seems the guy isn’t mad, so maybe people can learn a lesson from him. Don’t always need to sue to get your point across!
Posted by robot chicken on March 14, 2008 at 7:25 am
I meant GOOD luck to every body
Posted by Cat on March 14, 2008 at 7:43 am
That’s fkin awesome. Congrats.
Posted by showstoppa on March 14, 2008 at 7:43 am
Bungie = Piimp
Posted by Ronnie on March 14, 2008 at 7:47 am
Very happy to hear what they did for him. Nice to read a happy ending.
Posted by Rhea MacDonald on March 14, 2008 at 7:52 am
I am not even a gamer, nor do we own an XBox 360, but I was blown away by the makers of Halo. My daughter has friends who play this game, and has told me the story line, so I think it is awesome, but, as I stated, we do not play it or own the console.
For Bungie to be this outstanding, well, it shows that some of corporate America has a heart, and this story brought me to tears. Wow, I was literally blown away. Thank you to a wonderful company, that is trying to ensure that what they do, is a heart felt endeavor. Kudos!!!!
And to the young man who lost is console in this manner, my heart is with you. I have had similar things happen, but never with the response you received, you are truly intelligent enough to keep all paperwork and confirmation numbers. If more people would, honesty would be flowing more in this world than it is…you are very smart, and blessed.
Rhea
Posted by ALicia on March 14, 2008 at 8:12 am
That’s awesome
Posted by stewie on March 14, 2008 at 8:35 am
This is a perfect example of why Bungie excels at what they do; they go above and beyond the norm in all aspects. How awesome would it be if all corporations had the same attitude and treated people so kindly. Hats off to Bungie, you guys are what it’s all about.
Posted by Sheryl Nantus on March 14, 2008 at 8:41 am
I don’t play Halo nor have an X-Box but hey… Bungie did the right thing and I applaud them!
I’d love to hear what happened to the original box, however…
:)
Posted by ThoughtBlogger » A Gamers Dream Come True on March 14, 2008 at 8:51 am
[...] Check Out His New Gear Digg this [...]
Posted by marla on March 14, 2008 at 8:59 am
i’m not a gamer or anything, but i read this story and had to comment because that was an AWESOME thing them to do! too bad other companies don’t follow their example!
Posted by Jennifer on March 14, 2008 at 9:09 am
I am happy that his xbox worked when he got it back and that bungie made up for what xbox did. If only we could all have happy endings when our xboxes break. I had a console that boke so i sent to be repaired and they sent me a new one to replace it……this happened 5 times over a year!!…..before i threw my xbox 360 console into the trash and bought the new elite. I have had that stupid ring of death twice on that console too but no returns yet.
Posted by blogchic80 on March 14, 2008 at 9:11 am
Faceless conglomerates should pattern themselves after Bungie! For one, they actually read fan blogs, gamer blogs, etc. and pay attention to the content . . . kudos for that! Secondly, reached out to this fan and didn’t go posting it all over the web that they did so . . . for once a clandestine act of kindness (so uncommon in the entertainment industry). I hope Nathaniel eventually gets some closure.
Posted by Bill Gates on March 14, 2008 at 9:12 am
Bungie sucks ass!
And yes, you can make up a sob story and get free shit from Bungie. You people are delusional that someone else can’t get collaborators for their story.
And even if they get caught, so what? Nobody is gonna press legal action for it so you might as well try.
Posted by Jamison on March 14, 2008 at 9:21 am
This is one of the best stories to come from this whole red light fiasco. It just sucks Microsoft had nothing to do with the fixing of the problem. I just had to send my xbox back for a second time and they gave me so many problems I ended up having to speak to the supervisor. They tried to tell me I was not under warranty even though I had just got the “new” 360 from them 6 months ago. Beware of the three blinking red lights. They say they’re going to fix it but they just send you an old one and hope it doesn’t break. If it happens again I don’t know what i’m going to do. Hopefully if it happens again to any of us we’ll be getting better rewards from it. They are losing a lot of cred with gamers due to this and I don’t think they know what it could do to them. I’m looking forward to seeing what they do for me this time. A month of free xbox live when I already pay for my subscription just doesn’t cut it. I was without my xbox last time for a month last time and I’m sure it’ll happen again. Major corporations and their b.s. Glad to hear Bungie takes care of their own.
Posted by Tooley on March 14, 2008 at 9:30 am
I’m willing to bet this error was made by one of the low wage employees Microsloth hires. Probably someone from India who doesn’t speak English very well and has a fake American name of “John” or “Sam”. This is pathetic, Microsloth, even for you. Hats off to Bungie Crew for being there even when they had nothing to do with the screwup. Yet one more reason why people should not bother with Xbox: Microsloth. Ugh!
Posted by Brech on March 14, 2008 at 9:30 am
yea, but let’s not get too excited, it’s also great press for about a hundred bux of promo sh*t bungie had sittin’ around.
Posted by Kiefer111 on March 14, 2008 at 9:30 am
That’s nice of Bungie! Maybe when Halo 4 comes out exclusively on PS3 Bungie can accomodate a PS3 owner in similar fashion…oh wait PS3 hardrives don’t fall apart like XBOX 360’s do.
Ah…oh well.
Posted by Kim on March 14, 2008 at 9:41 am
Wow, that is just awesome – way to go Bungie!
Posted by oneguy 79 on March 14, 2008 at 9:50 am
everybody is family no matter how many times you kill them and they kill you = even if its a sticky grenade on your nutz or on your head
Posted by Christian on March 14, 2008 at 9:56 am
Best form of advertisement ever… Not only they rectify the wrong, but did with style… Mad props!!! That is more than a million views in less than 7 days.
Posted by snakebaur on March 14, 2008 at 10:01 am
Shut your trap Billy. Bungie is outstanding.
Posted by karen on March 14, 2008 at 10:03 am
Kudos to Bungie, thanks for going the extra mile to make things better for Nathaniel.
I realize that he probably will never get his original case back, but believe it is floating around out there somewhere, lost in the thousands of XBOX returns that Microsoft has gotten back.
It’s a shame that they(MS) have basically ripped off the worldwide consumers with this pos they call XBOX. Any other company that had this much trouble with a product would be giving full refunds for all consoles, games, subscriptions and other associated products.
It amazes me that when you send a console in for warranty repair that it isn’t fixed for good, by now they should have developed a way to take care of this instead of people having to return their boxes multiple times, but this isn’t the first time
consumers have been cheated by Bill Gates. I’m sure he’s laughing at us all the way to the bank.
I don’t play,but my son and his friends are gamers and I pay attention, I sure am glad that I didn’t purchase this pos(XBOX) for him.
It’s time for Microsoft to step up to the plate and make this right!
They should make sure that their tech people are up to date on policy and if the policy is that you may not get your original case back or that it will be cleaned of any designs or artwork then consumers should be informed of that!!! Also they should make some kind of good will gesture to Nathaniel, least of all keeping him informed of the progress on his complaint.
Thanks again to Bungie for going the extra mile for Nathaniel.
And lastly Nathaniel pay attention and learn from this whole experience, keep yourself honest and take the high road it will always pay off in the end!
Posted by Below Me on March 14, 2008 at 10:19 am
I’m happy for the kid. Congrats on getting your swag. Likewise, i’m highly disappointed in microsuck, as their customer service blows. I tip my hat to Bungee because it, as a game company, cares about it’s consumers. Big ups.
Posted by T-Bone on March 14, 2008 at 10:27 am
I think the composer intended “DO NOT ERASE!” to pertain to his signature…but I could be wrong.
Nice stuff, though. I had a game destroyed by by whatever was causing a horrible, grinding noise in my xbox when the red ring of death lit up, and xbox refused to do anything about it. Disappointing.
Nice story.
Posted by Week in Review: Winners and Losers | The Exploding Barrel on March 14, 2008 at 10:45 am
[...] stepped in and dumped a truckload of Halo swag on Nathanial’s head this week thus “unscrewing” him. The swag crate wasn’t your average chochkie crap either. We’re talking [...]
Posted by halo on March 14, 2008 at 10:46 am
I think my Xbox 360 is broked too…
Posted by Kiefer111 on March 14, 2008 at 10:57 am
I agree with Karen, excellent statement. And Sony just can’t wait to start a long and lucrative partnership with BUNGIE!
Posted by David Beckstead on March 14, 2008 at 11:08 am
Bungie is a great great company. I have always respected them for the brilliant ideas concerning Halo and I will respect them more know that I know they care about their fans.
I salute you.
Posted by Deuce on March 14, 2008 at 11:20 am
Its great seeing stories like this. Good for Bungie. Good for you kid.
Posted by Asshat on March 14, 2008 at 11:25 am
Halo sucks ass!
but props to bumgie for helping this guy out. maybe they should have put this much thought into halo 3!
Posted by Ligion on March 14, 2008 at 11:28 am
LOL That’d be a nice cherry on top. “BTW Nate, you also have Recon armor and the flaming Bungie helmet. Wanna be an extra in the Halo movie?”
Posted by trish on March 14, 2008 at 11:33 am
I have two words ” LAW SUIT”
Posted by MsChief on March 14, 2008 at 11:51 am
I <3 Bungie
Posted by suouicileebuuj on March 14, 2008 at 11:51 am
That’s pretty badass. I love how Bungie is so in touch with their fans. That’s customer service right there man. Love it!
Posted by Nola on March 14, 2008 at 11:54 am
Are u sure it is your original box? Someone might have kept yours and sent u a new one. Why would they clean it up??
My son had pictures taken with Pudg Rodriguez when he was with the Rangers. We had them developed and we got someone else’s pictures. Ours were never found or returned by the people of the pictures we had.
Posted by Tim on March 14, 2008 at 12:03 pm
I think the Halo series is overrated (I’m a Sony fan myself, but I can enjoy playing Halo with friends), but major props to Bungie for this. Great company.
Posted by Joseph on March 14, 2008 at 12:17 pm
That’s so cool. I wish that would’ve happened to me! lol. He’s Really blessed!
Posted by ricahrd on March 14, 2008 at 12:31 pm
great job on suporting the fans out there!
Posted by Boxer on March 14, 2008 at 12:46 pm
LUCKY BASTARD! but thats real cool to see BUNGIE steping up like that, a thats is coming from a hardcore NINTENDO fan!
Posted by Boxer on March 14, 2008 at 12:49 pm
once and lifetime thing tho! and that suck for other XBOX fans
Posted by Jennifer on March 14, 2008 at 12:51 pm
This isn’t about kindness….the big company saw a marketing opportunity and took it. You’re reading about it aren’t you?
Posted by Anon on March 14, 2008 at 12:52 pm
I’m not a microsoft or Halo fanboy but I’ll admit, Bungie went way and above the call of duty to help this guy out. I take my hat off to them for the fan support
Posted by iamfan on March 14, 2008 at 12:57 pm
awsome job Bungie i a huge fan
Posted by JOHN Q CITIZEN on March 14, 2008 at 1:14 pm
I am going to seek legal recourse from BUNGIE for distributing materials CLEARLY marked “M” for mature audiences to a CHILD they knew was under the required age. I see no mention of parental consent on this.
Posted by bs angel on March 14, 2008 at 1:27 pm
Nathaniel is of legal age.
Posted by VGmaster337 on March 14, 2008 at 1:47 pm
I recently sent my 360 in for repairs and I was returned a brand new 360 I was very happy with the new console however I collect video games and console from years past and I understand the value of such an item. I am sorry for your loss but share in the kindness that they have showed you. I wish you the best of luck keeping the new things you have safe!
VG
Posted by Jennifer on March 14, 2008 at 1:47 pm
“P.S. Marty, I love the soundtrack, and I promise you that I will do as you’ve requested and not erase any of it.”
Please tell me this guy knew Marty O’Donnel was making a joke about not erasing the autograph on the case…not the music on the disc!
Awesome story otherwise!
Posted by Microsoft shows their true gamer colors « John S DeStefano Jr on March 14, 2008 at 2:11 pm
[...] their true gamer colors Posted on March 14, 2008 by John DeStefano My wife just sent me a great blog article, which details the Xbox 360-related odyssey of Nathaniel, the inanity of Microsoft tech support, [...]
Posted by Brian on March 14, 2008 at 2:16 pm
Hearing about this story was about as cool as playing the trilogy! Good 2 Go Bungie! I’ve always seen you as the leading edge of gaming community, this proves it again!
Posted by Sam on March 14, 2008 at 4:38 pm
umm iss {Bungie} awsome
Posted by Sol on March 14, 2008 at 7:07 pm
Wow, so this kid bawled his eyes out over the possibly [of very little worth of] autographs of his generic Xbox, and Microsoft/Bungie bends over backwards to get him some swag?
Good job M$, not for the failure of your console, but for messing up in the first place. Makes me kinda wonder about quality control up in that place, but I guess I can’t expect much of a bunch of automatons.
Posted by LiveLancer on March 14, 2008 at 7:19 pm
Would this happen to me if i break my PS2 pissII…..i’ll get my buddy to autograph it…. :)
Posted by Glass Joe on March 14, 2008 at 7:41 pm
This all would have never happened if 360’s didn’t break. We shouldn’t expect our systems to break but we do. Every person I know including myself that owns a 360 has had to send it back at least once. That’s not right… and Bungie isn’t sending every disappointed Xbox owner swag to make up for it. It such a shame because the system has some great games.
Posted by twnsdad2003 on March 14, 2008 at 7:55 pm
That’s what I call great customer service,I do not own xbox360,
I still have the first xbox….
Next week I will take my twins sons and upgrade to new Bungie products,
What class BUNGIE!!!FAN FOR LIFE~.
Posted by Princess on March 14, 2008 at 8:42 pm
Well I just wanted to say that what the company did for
Nathaniel is amazing im not sure how old the child was but really it doesnt matter I have a 8 year old son who has things that are special tohim and 3 years ago we had a fire and he lost somethings and to thisday he remembers the things he lost and its hard for some parents to fill in those gaps I just think that it is absolutely amazing that they took the
time to do this for this kid and I am in tears as I type.great luck
Nathaniel be thanksful
Posted by RSchou on March 14, 2008 at 8:53 pm
It’s very heartening to see a gaming company that cares so much about fans. Kudos to Bungie and good on Nathaniel for a well-written letter and being a graceful winner. I hope it was a mix-up and he gets back his console, but it seems everyone wins here – a rare find in news articles.
Posted by B-rad on March 14, 2008 at 9:30 pm
GREAT WORK BUNGI !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
WAY TO GO!
Posted by Albert on March 14, 2008 at 9:52 pm
Is there an update on this story?
Posted by Nickyb on March 14, 2008 at 10:35 pm
Bungie, good work. Microsoft, you suck. I have had 2 broken 360’s in a span of 2 weeks, and you guys keep sending me back pieces of sh!t xbox replacements that take forever to get. Id expect more outta the company. And for that matter, 2 other people on the same floor where I live have also had broken 360s. Yall need to get ur act together
Posted by Bryce on March 15, 2008 at 2:19 am
Already too many comments, but I have to say that I don’t even find the Halo games to be that great (they’re enjoyable, especially at an Xbox Lan Party where not only are you playing with lots of people, but playing with people you know, in person).
However, Bungie has proven themselves to be a seriously high-class company by doing this. Go Bungie!
Posted by Bunny on March 15, 2008 at 5:35 am
that was so sweet of halo to do that now i promise i will definetly buy one of their games
I LOVE HALO 3
Posted by harry snapper on March 15, 2008 at 6:35 am
what a bunch of junk..at least when the MS 360 blows up again,probably soon,,the kid will have something to give to the trashman besides the console
Posted by Jake on March 15, 2008 at 7:03 am
Man dude that kid got lucky and unlucky at the same time! I wish i had all the stuff he has
Posted by alex on March 15, 2008 at 7:04 am
I Think that is totally unfair Free Stuff I mean he could draw a new one
Posted by Kc on March 15, 2008 at 7:20 am
Thats really cool and all, and i really like bungie, but i was a really a BIG Halo fan and xbox fan, when i got my xbox360 it broke, and i did’nt get a crap load of merchindise.
Posted by JJ-23 on March 15, 2008 at 8:40 am
Wow, thats UH-mazing stuff i mean, bungie coulda been like well were sorry and heres a soundtrack to make up for your loss when, that woulda been nice because it wasn’t bungies fault but it doesn’t quite make up for what happenend… They did so much to protect a huge fan… it shows how much they TRULY care… this is an awesome story and i wish more companies were like bungie… GO HALO!! long live bungie =)
Posted by ooopy on March 15, 2008 at 9:08 am
Kudos to Bungie
Posted by Dan Blank: Publishing, Innovation & the Web » Blog Archive » News of the Week 3/14/08 on March 16, 2008 at 4:16 am
[...] This is How to Treat Your Customers An interesting story, not just because of the outcome for one customer, but at how well one company understands the power of community marketing on the web. [...]
Posted by Ramon on March 16, 2008 at 3:56 pm
yo bungie rocks hard i would have done the same thing
Posted by PMS Legend on March 16, 2008 at 4:20 pm
Hey Nathaniel :)
I read the original article not so long ago and felt gutted and disappointed at Microsoft for letting such a simple and clear request fall on deaf ears. After seeing this incredible response, i am so happy for you! Clearly Bungie KNOW where their priorites lie. In the people who make success possible – the gamers & fans.
Unreal props to Bungie : ) Remember its ALL ABOUT community and loyalty
Liana <3
Posted by Lokey on March 16, 2008 at 4:33 pm
Wow… That was extremely awesome of them to do, and not many companies (if any) would do such a thing for their customers normally. o.o
Aces Bungie!
Posted by Chronus on March 16, 2008 at 9:09 pm
Wow, a corporation that isn’t evil?
I think I like Bungie now. A lot. Like, as a group of people…. damn…
Posted by ricky on March 17, 2008 at 1:27 pm
bungie makes good games and does good things
Posted by David V on March 18, 2008 at 2:49 pm
Absolutely stunning, this has helped reafirm my belief that there are decent people in the world. Cinism although fun is just not true, stories like these truely help make me reevaluate my opinions.
<3 Bungie
Posted by Broken XBOX Gamer’s Dream Come True « Romeo’s Rant on March 19, 2008 at 5:11 am
[...] “Bungie has far surpassed any response I could have anticipated,” said an overjoyed Nathaniel in a public statement. Read his full letter and check out pictures of his swag right here. [...]
Posted by saberjk2 on March 19, 2008 at 9:11 pm
DAMN!! thats awesome. people still do care.
Posted by noobie on March 20, 2008 at 8:14 pm
I’m jealous!!!!!
Posted by zeexboxgamer on March 20, 2008 at 8:30 pm
I still wonder what MS did to the original Xbox 360 with the artwork. Anyways, FYI the call center for Microsoft is in Asia. Also, most likely the representative did not even note that the Xbox 360 had artwork and that Nathaniel wanted his old one back instead of a replacement unit.
Posted by sosad on March 20, 2008 at 8:41 pm
that is a great but sad story-too bad you had to comment about others trying to score with a lie-how sad our world cannot be trusted
Posted by Carbine on March 20, 2008 at 8:57 pm
Cheers for Bungie! Shame on you Microsoft.
Posted by REZIP666 on March 20, 2008 at 8:57 pm
Wow this is i think one of the best things that i have ever heard of a company doing for a fan a gamer someone who supports them like Bungie did and you know what is funny i have never played Halo i always wanted to and i have kids but i never have. good job to a company that supports the people who support them.
Posted by Organic Marketing on March 20, 2008 at 9:08 pm
Once again I lose faith in Microsoft from this event and gain more faith in the Bungie production team and their astounding, above and beyond customer service.
Posted by Deathnutz on March 21, 2008 at 7:50 am
Yeah, but how many of you were playing Marthon on old pre-power pc macs? If you played that game back then you knew that Bungie would be a contender for life. I am so happy for their success with Halo and thought to myself “It’s about time” after the first Halo was released.
Posted by Gavin Matthews on March 21, 2008 at 9:17 am
Truly amazing. This is the true benefit of community. Even among the belief of immaturity surrounding video gaming that society perceives, this community was able to freely reach out and help. There’s something left in the world.
Great job, Bungie!
Posted by Trickshot on March 21, 2008 at 7:02 pm
I’m always glad to see a happy ending of a bad situation
Posted by Gatorcrosse on March 21, 2008 at 7:22 pm
hmm…. this inspires me to make my old lacrosse helmet into the master chief helmet!
Posted by Steak Man12 on March 22, 2008 at 5:21 am
Glad to see Bungie gave him something for that. It must have been traumatizing to open the box to a clean 360 when he must have gone through a whole lot to get the sigs and stuff.
Posted by adriano on March 22, 2008 at 2:15 pm
legal, muito legal o que a Bungie fez
Posted by Silvio Luis da Silva on March 22, 2008 at 3:29 pm
Com um kit desses, até vale até a pena perder os autografos.
Posted by lady tortuga on March 22, 2008 at 3:51 pm
Given my husband’s experiences with Microsoft and his 360 repair nightmare, I’d be shocked if Nathaniel actually got back his original console at all. My husband didn’t. He recorded the serial number of the console he sent in, along with the date of manufacture and the console he got back was an older one without an HDMI port. Three tries later we gave up trying to deal with the nightmare.
Posted by jeff on March 22, 2008 at 3:52 pm
what a nice thing in return.!!!I also bought a xbox box last december of 2006, coz i’m so fascinated with it..I had fun because of its effects, specially the colors nad looks like rea; but then after a couple of months, problems arise, the halo turned red, cant read disc..etc… right now I no longer enjoying the xbox360, I’m actually still paying the money I bought for…
Posted by Lucivaldo del Grandi on March 22, 2008 at 3:53 pm
Bungie, parabéns pela iniciativa, o garoto merecia muito isto, sou fã do Xbox 360 apesar de não possuir um, conheci um através de uma lan house e me apaixonei, tenho certeza que o garoto está muito feliz, parabéns a toda equipe da bungie pelo game halo ele é show.
Posted by civergeek on March 22, 2008 at 8:54 pm
OMG wow………….. o_O a mi tambien me borraron mi consola jeje XD ………
Posted by Dave on March 23, 2008 at 12:31 am
I’m not a gamer, and as cynical as the next guy, but way to go Bungie.. you deserve the kudos.
Posted by Smootho on March 23, 2008 at 11:38 am
Way to go Bungie!!!….now THAT’s service recovery…even if you were doing it on behalf of the Red Ring kings…Microsoft. But I guess without them…we would never been graced with Halo, so we have no choice but to cut them slack.
bs Angel….You are HOT…and did a really awesome thing for this guy!
Posted by Larry V. on March 24, 2008 at 7:52 pm
Only if Microsoft would own up like that. I am a big advocate for 360 but after sending in my 360 twice, being off of live for over 3 months because I had to send in my 360 and not being able to use my XBLA games without having to sign in before anybody can use them because the 360 I got back is not the original one. I am really feeling shafted. The 360 I currently have now has disc drive that sounds horrible, I have called numerous times to get my XBLA games working like they use to with no results and for my 3 months of being off of live they only give me a free month. Does this seem wrong to anybody else but me? I would send my 360 back but then I would probably go another month without my 360 and still have nothing resolved. Just needed to vent. I <3 Bungie though don’t get that wrong.
Posted by Rob on March 24, 2008 at 8:41 pm
I don’t play Halo.
I don’t like 1st-person shooter games.
Heck, I don’t even own an Xbox.
I’m going to go out and buy this game just to show my support for a company so dedicated to its fanbase.
More companies would do well to learn from Bungie..
Congrats Nathaniel on the swag; I hope someone at MS finds your original Xbox and at least salvages the case for you.
Posted by gamefan on March 26, 2008 at 5:41 pm
That’s really cool, and I bet it’ll be worth something someday! Great job, Bungie! :)
Posted by Griven on March 28, 2008 at 7:57 am
Bungie rocks!! Glad to hear the info and to hear that Bungie (even in no fault of their own) not only tried to compensate you for your tragic loss but went far beyond anything that could ever be imagined or expected. Glad to hear of the outcome. Now still awaiting the outcome and/or excuses of M$’s blunder. Are we truly that amazed at their lack of concern for the people that support their systems, their software and their OS’s?
Posted by Spotlight on Community - Hawty McBloggy Invites You to Play « The Rabies Blog on March 30, 2008 at 3:14 pm
[...] massive outpouring of community support, resulted in both Bungie and Microsoft sending Nathaniel a pair of incredible gift packs to try and make up for what he had [...]
Posted by Gamegirl on March 31, 2008 at 2:19 am
When the composer wrote “Do not erase”, I think he meant it as a sarcastic comment on the fact that the other signatures had been erased. Not that Nathaniel would erase the CD…
Posted by Evan on March 31, 2008 at 2:22 am
This is such a great story.
To Bungie:
Way to show that you care about your hardcore fan base. They were the ones that were with you from the beginning and they will be with you until the end, especially if you go above and beyond like this. You guys have lots of class. Thanks for being awesome!
-E
Posted by Gamegirl on March 31, 2008 at 2:27 am
Which I think makes the comment even more personal and funny :)
Posted by Grace C. on March 31, 2008 at 3:50 am
Good for Bungie! I was just about convinced that nobody in the business world really gave a hoot about customers and customer service. Then a story like this comes along and keeps me from losing complete faith in the humanity of the world of business and retail.
Posted by /\xl on April 6, 2008 at 9:04 pm
I don’t REALLY Like Halo 3… but this is what a TRUE fan of Halo deserves. So, Congrats for Nathaniel, hope he really have taking care of all that Halo stuff (I think that the price of ALL that are upper than US$1500… $1000 ONLY for the signed helmet)
Posted by Louis Vuitton Replica on April 14, 2008 at 12:34 pm
WOW Nathaniel got lucky. =) Got a bunch of cool Halo stuff.
Posted by hugo on April 14, 2008 at 1:03 pm
thats really awsome
Posted by Microsoft Locking Out Nyko Batteries? Update « The Brainwrecked Tech on April 16, 2008 at 2:56 am
[...] I guess that puts Nyko right up there with Bungie, covering Microsoft for Microsoft’s own dee-dee-dee moments. [...]
Posted by Daniel on April 24, 2008 at 10:47 pm
Bungie has never given me and swag, but that is ok because daily i play there hard work on my xbox. So glad Bungie had this guys back. Give them BR’s they will find Bin-Laden hahhaha.
Love ya Bungie
Fan For Life
Posted by a guy on May 12, 2008 at 6:35 pm
omg thank you bungie for actually paying attention to your fans!
Posted by SchizophrenicMC on May 13, 2008 at 8:13 pm
BUNGIE! THEY ARE THE HEROES! I’M ACTUALLY HOLDING SHIFT AS I TYPE! Bungie has 2 more loyal soldiers for their quest for world dominance! (Nathan, and myself)
Posted by Lucy on May 21, 2008 at 6:55 am
really awsome
Posted by Vampero on May 23, 2008 at 12:52 pm
Sad hear what happened to your 360 8( Glad that Bungie stepped up to the plate for you!!!
Posted by Silent scope175 on June 13, 2008 at 1:55 pm
you gotta luv bungie. M$ cocked up (yet again) and bungie saved there asses and they have nothin to do with it even though some of teh signatures were bungies.
Bungie has got to have one of the best fanbases i have eva herd of
_______________________
Add me on xbox live
Silent Scope175
Big up the BAD COMPANY
Posted by Drakken on September 2, 2008 at 7:12 pm
Bungie, Well know for Jus7ice. Ha7s off to you guys, you keep showing everyone why you’re amazing. Kudos
Posted by Top 3 Customer Rock Stars for 2008 » Customers Rock! on January 5, 2009 at 1:28 pm
[...] my opinion, what was even more cool was that the blog post describing his “swag bag” received over 600 comments from fans of the Halo video game, all glowing about Bungie Studios. What [...]
Posted by Posthumerous on January 5, 2009 at 5:18 pm
This story makes me feel all warm and fuzzy inside. XD
Posted by PSU S117 on January 6, 2009 at 5:14 pm
Just thought I’d mention this. Not long after this story came out my Xbox Red Ringed and I had to send it into MS. Out of personal curiosity I placed 2 marks on my Box with a Sharpie before sending it to the doctors at MS. When my Box was returned it still had both. So in my personal experience the line that he was fed about the Boxes being “cleaned” before they’re shipped back is complete and utter Bull S***.
On the positive side Bungie is the greatest gaming studio in the world and will always do what is right for the devoted and deserving members of the community. On that note I say thank you to the men and women of Bungie.
Posted by z0mbyjr on January 6, 2009 at 5:39 pm
Bungie is the best. Seriously. Nathaniel’s Xbox breaks, and he loses all this collectible signatures. Then, Bungie gives him stuff that any Halo Fan would kill for. That had to be the best unscrewing I had ever heard of.
Posted by Yin117 on January 8, 2009 at 12:11 pm
This is completely Amazing, Bungie cannot be beat when it comes to being good to there community, I wonder if theres already been a Thread on BNet giving congrats, 7hanks, etc. To bungie for this. I wont make one just in case, but good on em.
Posted by Luage on February 5, 2009 at 11:19 am
Yeah
Once i asked for a picture of sandbox for my group. It was a lot to ask about but thay answerd back very polite and gave me a link to the two interviews.
I <3 bungie to :)
-Luage
Posted by chris (Thee MC) on February 13, 2009 at 1:50 am
Bungie FTW 4Ever. Period. Is this something EA would do? BWA HAHAHAHA. NOT. Only Bungie is awesome. Only Bungie REALLY cares about their fans, and if this doesn’t prove it, nothing will. Thanks Bungie for continuing to be awesome. And congrats Nathaniel, I’m sorry about your xbox, but I know you’ll enjoy all the goodies in that Bungie care package ;)
Posted by ChronicTC7 on March 9, 2009 at 9:53 pm
good on bungie
this made me feel warm inside =D
Posted by The dude that is impressed on April 22, 2009 at 7:56 am
I have only read his story today since I ain’t an xbox user but still I hope that he (nathan)enjoys his swag and has a happy life till infinity
Posted by Ragingterror on April 27, 2009 at 3:56 am
I still do to this day. :)
Posted by Matty on April 26, 2009 at 10:44 pm
:_)
Posted by Billdebeast on June 7, 2009 at 8:17 am
bungie are different. they care about their fans, unlike any other company on the whole earth. Sony would never do something like that. <3, bungie.
Posted by Fred on June 30, 2009 at 12:27 pm
HOW can one get to WORK for those guys… It actually brought a tear to my eye. It seems the world aren´t completely screwed after all, when some people (aka bungie) pull a stunt like this.
Coolness… absolute coolness!
Posted by MR HAT3ER on July 3, 2009 at 9:06 am
that kid is lucky
Posted by Adrenaline1019 on July 8, 2009 at 5:54 pm
I am now proud of Bungies moral decisions. Bravo, Bungie!
Posted by Mitchell on July 18, 2009 at 5:43 pm
Lol, They didn’t even send him a copy of Halo 3!