Thanks for sharing your opinion.

I think that bs angel is right, that if you are told that something will happen, it should happen.

Bungie is solving this fiasco themselves! Here’s the story on Next-Gen.biz:

http://www.next-gen.biz/index.php?option=com_content&task=view&id=9389&Itemid=2

Says Brian Jarrard:
“Something is already ‘afoot’ within Bungie to help our community member in need,” Bungie community director Brian Jarrard told Next-Gen on Monday. “Our team and the community as a whole is rallying to help fix this unfortunate situation. It’s been awesome to see such an outpouring of sympathy and support from our community. We can’t replace the exact item that was lost but, but we should come very close.”

You make this sound alarmingly festive…

1) SpaceGhost is right – the company policy is what it is, and the wiper did nothing wrong.

2) Angel is right – the MS employee who spoke to Nathaniel on the phone and made false promises is wrong for ‘telling the customer whatever he wanted to hear’, without actual knowledge of the policy/not giving proper information regarding the policy.

Wanna know how we fix that? FIRE the damned Phone Employee. Seriously, bring ‘em before the higher powers at MS, and can ‘em in front of everybody.

SpaceGhost’s story back at post 1 is another classic tale of the customer getting screwed. Random employee promises something, customer left holding the bag, company has written in stone policy so they have done no wrong. FIRE
FIRE
FIRE the employee. That made the false promises. It’s so simple – apologize to the customer who got the shit end of the stick, and have them watch as you fire the employee that decided to talk a big game without backing up the rules. Do the right thing and set an example. It’s really unfortunate that big companies get away with crap like this, because hey, its the policy.

Well I can agree with that, MS is a gigantic corporation and they need to stand by their policy to do business continuously, bc they most likely have millions of problems to deal with daily. However, that doesn’t mean that we can’t set an example so shit like this doesn’t continue to happen (and more importantly, we dont do something as unbelievably retarded as blaming the victim’. FIRE the employee who made promises.

Make it an event! Set up cameras and sell tickets to civilians on the street. We could even have Nathaniel himself pull a gigantic lever which causes balloons and confetti to rain down with a big sign that says “Hey! You’re Fired!”

The customer comes FIRST.
Negligence in the area of distributing information/lying to the customer should result in PENALTY, so it is no longer encouraged/accepted in ‘too big to care about the little guy’ business.
The Factory worker wiping down consoles is not to blame.
The MS employee who spoke to Nathaniel on the phone IS to blame.

Do not argue with me. I’m totally cereal about this.

1) the customer comes first

2) When in doubt, see number 1

Thats the whole policy! (it was when i was there at least =] )

My original GT was taken from me because of the breakdown in communication at Microsoft. It meant a lot to me but after months of tryng I could NOT get them to give it to me, even though it was the fault of a M$ employee.

Ah well. I hope the console situation gets resolved!

In most cases, there are three or four parts on an Xbox that are just swapped out. They’re not going to spend labor dollars repairing solder joints, and putting $300 in labor into a $100 motherboard.

The consumer shouldn’t be required to know the intricacies of the repair process. If the consumer is told it’s ok to send his xbox back and that the signatures, drawings, etc. will be preserved, he has every right to expect this.

It is not the consumer’s place to SECOND GUESS THE COMPANY, or to “KNOW BETTER”!