Comments on: A 61 Day Horror Story Dealing With Microsoft Customer Service http://hawtymcbloggy.com/2007/06/26/a-61-day-horror-story-dealing-with-microsoft-customer-service/ Sat, 21 Nov 2009 04:46:00 +0000 http://wordpress.com/ hourly 1 By: Waffle Deluxe http://hawtymcbloggy.com/2007/06/26/a-61-day-horror-story-dealing-with-microsoft-customer-service/#comment-58858 Waffle Deluxe Sat, 21 Feb 2009 23:06:46 +0000 http://hawtymcbloggy.wordpress.com/2007/06/26/a-61-day-horror-story-dealing-with-microsoft-customer-service/#comment-58858 Chocolate Rain. Chocolate Rain.

]]> By: ms hater http://hawtymcbloggy.com/2007/06/26/a-61-day-horror-story-dealing-with-microsoft-customer-service/#comment-29326 ms hater Mon, 19 May 2008 23:18:47 +0000 http://hawtymcbloggy.wordpress.com/2007/06/26/a-61-day-horror-story-dealing-with-microsoft-customer-service/#comment-29326 i have been waiting for my repair for 4 weeks now, and ms is just being a dick about it. for four weeks i've been calling them and they tell me to wait a week for their service center update, then they tell me it's been shipped, and to wait 3-5 business. when these days pass, guess what NO XBOX!!!! they tell me the same thing over and over aging every time i call. it's sad that they transfer me to a stupid supervisor who tells me the same thing as the representative but that they can't do anything for me. i have been waiting for my repair for 4 weeks now, and ms is just being a dick about it. for four weeks i’ve been calling them and they tell me to wait a week for their service center update, then they tell me it’s been shipped, and to wait 3-5 business. when these days pass, guess what NO XBOX!!!! they tell me the same thing over and over aging every time i call. it’s sad that they transfer me to a stupid supervisor who tells me the same thing as the representative but that they can’t do anything for me.

]]> By: bs angel http://hawtymcbloggy.com/2007/06/26/a-61-day-horror-story-dealing-with-microsoft-customer-service/#comment-17442 bs angel Thu, 10 Jan 2008 18:03:37 +0000 http://hawtymcbloggy.wordpress.com/2007/06/26/a-61-day-horror-story-dealing-with-microsoft-customer-service/#comment-17442 I have had the same thing happen, luckily I only lost two or three games though because it happened early on. I definitely agree something needs to change there. I have heard of people getting their points refunded back to them so they could repurchase the games. Don't know if they would be willing to do that for you or not. :( I have had the same thing happen, luckily I only lost two or three games though because it happened early on. I definitely agree something needs to change there. I have heard of people getting their points refunded back to them so they could repurchase the games. Don’t know if they would be willing to do that for you or not. :(

]]> By: domi http://hawtymcbloggy.com/2007/06/26/a-61-day-horror-story-dealing-with-microsoft-customer-service/#comment-17440 domi Thu, 10 Jan 2008 17:53:06 +0000 http://hawtymcbloggy.wordpress.com/2007/06/26/a-61-day-horror-story-dealing-with-microsoft-customer-service/#comment-17440 Hi there I stumbled across this entry and since I have decided that I am going to post my own horror story anywhere I can, I thought I would drop you this note.... I had the same problems as you are having only involving a replacement Xbox360 they sent me. Seems as though copyright issues do not allow transfer of games from old to new even though THEY are the ones who sent me the "refurbished" unit. After 3 months of the conversations listed above (almost word for word might I add including "we are having technical problems with our server, call back later" --- hi you're Microsoft and you're having issues with your SERVER? You should use Mac's ;-) ). I finally called someone in general support (versus XBox Live) and talked to someone who understood English and finally stopped giving me the run around. Essentially....I'm screwed. Nice company huh? I didn't even get an offer of anything for my problems. Now I'm out close to $100 for games I downloaded and can no longer access. Guess this is how they make their money! Hi there I stumbled across this entry and since I have decided that I am going to post my own horror story anywhere I can, I thought I would drop you this note….

I had the same problems as you are having only involving a replacement Xbox360 they sent me. Seems as though copyright issues do not allow transfer of games from old to new even though THEY are the ones who sent me the “refurbished” unit.

After 3 months of the conversations listed above (almost word for word might I add including “we are having technical problems with our server, call back later” — hi you’re Microsoft and you’re having issues with your SERVER? You should use Mac’s ;-) ). I finally called someone in general support (versus XBox Live) and talked to someone who understood English and finally stopped giving me the run around. Essentially….I’m screwed. Nice company huh?

I didn’t even get an offer of anything for my problems. Now I’m out close to $100 for games I downloaded and can no longer access. Guess this is how they make their money!

]]> By: trone http://hawtymcbloggy.com/2007/06/26/a-61-day-horror-story-dealing-with-microsoft-customer-service/#comment-11778 trone Tue, 27 Nov 2007 23:28:45 +0000 http://hawtymcbloggy.wordpress.com/2007/06/26/a-61-day-horror-story-dealing-with-microsoft-customer-service/#comment-11778 would one of you who has overcome this problem please email me with some help, i cant take talking on the phone with these women or men who talk with accents and are very hard to understand, who eventually hang up on me or have me on hold for hours, i cant take it anymore! would one of you who has overcome this problem please email me with some help, i cant take talking on the phone with these women or men who talk with accents and are very hard to understand, who eventually hang up on me or have me on hold for hours, i cant take it anymore!

]]> By: trone http://hawtymcbloggy.com/2007/06/26/a-61-day-horror-story-dealing-with-microsoft-customer-service/#comment-11774 trone Tue, 27 Nov 2007 23:01:21 +0000 http://hawtymcbloggy.wordpress.com/2007/06/26/a-61-day-horror-story-dealing-with-microsoft-customer-service/#comment-11774 i hope so, ive been waiting since friday now and now response back yet, and unfortunately for me i dont know anyone at microsoft or xbox, im thinking about calling back and saying about a similar problem occuring in that past and to see if they can look up the records of how it was solved the first time i hope so, ive been waiting since friday now and now response back yet, and unfortunately for me i dont know anyone at microsoft or xbox, im thinking about calling back and saying about a similar problem occuring in that past and to see if they can look up the records of how it was solved the first time

]]> By: bs angel http://hawtymcbloggy.com/2007/06/26/a-61-day-horror-story-dealing-with-microsoft-customer-service/#comment-11687 bs angel Tue, 27 Nov 2007 16:52:04 +0000 http://hawtymcbloggy.wordpress.com/2007/06/26/a-61-day-horror-story-dealing-with-microsoft-customer-service/#comment-11687 Hey Trone. I am hoping by now they have gotten a little more efficient at dealing with this particular problem. I would give them a few days and see what happens. Hey Trone. I am hoping by now they have gotten a little more efficient at dealing with this particular problem. I would give them a few days and see what happens.

]]> By: trone http://hawtymcbloggy.com/2007/06/26/a-61-day-horror-story-dealing-with-microsoft-customer-service/#comment-11683 trone Tue, 27 Nov 2007 16:03:00 +0000 http://hawtymcbloggy.wordpress.com/2007/06/26/a-61-day-horror-story-dealing-with-microsoft-customer-service/#comment-11683 i have the same exact problem and they said they cant give me a solution today what should i do? im so pissed i have the same exact problem and they said they cant give me a solution today what should i do? im so pissed

]]> By: Chris http://hawtymcbloggy.com/2007/06/26/a-61-day-horror-story-dealing-with-microsoft-customer-service/#comment-5991 Chris Mon, 01 Oct 2007 16:43:39 +0000 http://hawtymcbloggy.wordpress.com/2007/06/26/a-61-day-horror-story-dealing-with-microsoft-customer-service/#comment-5991 Hey I am having the same problem, and getting the same type of answers.. is there any way you could ask your Mr. Edited friend to help me out as well? Please reply via email.. Hey I am having the same problem, and getting the same type of answers.. is there any way you could ask your Mr. Edited friend to help me out as well? Please reply via email..

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